The document discusses how information technology has revolutionized the hospitality industry over the past 20 years. It first provides a brief history of the industry's transition from paper-based to computerized systems. It then outlines several problems the industry faced due to a lack of IT, such as inaccurate record keeping. The bulk of the document details the various technologies now used, including property management systems, point of sale systems, smart room features, and security measures. It explains how these technologies have improved operations in areas like front desk management, food and beverage sales, energy usage, and staff scheduling. Finally, the document concludes that IT has greatly enhanced the industry's professionalism and productivity.

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Introduction
History
Problems faced by industry due to lack of IT
Technologies used in hospitality industry
Impact of IT on hospitality operations
At the Front Desk
point of sale system (POS)
Property management systems (PMS)
Energy Management and Climate Control Systems
Electronic Locking Systems
Credit Card Authorizations
Minibars
Smart Networks
Time and Attendance
CCTV security system
Bibliography

3. Introduction
The use of information technology in the
hospitality industry has grown tremendously
over the past 20 years. With the introduction of
information technology the world has witnessed
many changes. The world travel, tourism, and
hospitality industry was revolutionized due to
advancements in innovation and information
technology. Many problems with-in the
hospitality industry were solved as a result of the
IT revolution.

4. History
Traditionally, hotels were largely dependent on
cards and paperwork at the front desk to keep in
touch with old and current customers.
During the past few decades, nothing has
enhanced the professionalism nor increased the
productivity of the hospitality industry more than
technology. IT has changed the procedures and
structure for issues such as marketing, booking
and
reservations,
food
and
beverage
management,
and
accounting
systems
worldwide.

5. Problems faced by industry due to
lack of IT
• There was inaccuracy in manually maintaining
Past and current guest details.
• Problem of maintaining large number labour
attendance & their a/c records.
• Inaccuracy in maintaining hotel inventory
which affects hotel profits.

6. Technologies used in hospitality
industry
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PMS (Property Management Systems)
CRS (Central Reservations Systems)
GDS (Global Distribution Systems)
POS (Point of Sales)
Sales & Catering
Yield Management
Guest History
Telecommunications Systems
CAS (Call Accounting Systems)
In-Room Systems
Locking Systems
HR (Payroll, Time & Attendance, Labor Scheduling)
Accounting Systems

7. Impact of IT on hospitality operations

8. At the Front Desk
 Technology’s greatest impact has been at the desk.
 The property management system has quickened the
speed of service; reduced labor cost; improved accuracy;
and modernized the look and flow of the lobby.
 The self-service kiosk that speeds the guest along
simultaneously saves the hotel labor (between 15%-20%).

9. point of sale system(POS)
• Point of sale system is where all retail transaction
are completed.
• It is the point at which a customer makes a
payment to the merchant in exchange for goods
or services.
• Central processing unit (CPU) interfacing with
individual units
Acts as a cash register
Guest transactions
guest check-in check-out

10. Property management systems (PMS)
Functions
• Property Level Reservations
• Guest Accounting
• Rooms Management

11. Property Level Reservations
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Make reservations from
– Telephone calls
– Web site
– Travel Agents
– Mail
– Other

12. Guest Accounting Module
Check-In
Account
Creation
Account
Entry
Account
Posting
Account
Update
Account
Settlement
Check-out
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13. Functions of the Rooms
Management Module
Rooms Status
Availability
Room/Rate
Assignment
Housekeeping
Auxiliary
Services
In-House
Information

14. Energy Management and Climate
Control Systems
• This system is designed to control equipment
for the purpose of maintaining comfort levels
in the property.
• This allows some equipment to be
automatically turned off and on based on the
set criteria (temp. control, etc)

15. Electronic Locking Systems
• Keys are typically
made at the front
desk .
• Keys are typically a
“key mag-strip card”
but could be any
mag-strip card
(credit card).
• It is for guest safety.

16. Credit Card Authorizations
• Bills can be settled by credit card .

17. Minibars
• The minibar is located in every 5* hotel room it is a good
profit center for the hotel.
• There are 3 kinds of minibar:
 Traditional (Non automated) Minibars
 Semi automated Systems
 Automated (Microprocessor) Systems

18. Smart Networks available in
Hotel rooms

19. Time and Attendance
JD Edwards
 JD Edwards is a suite of applications to automate
warehousing, inventory, time and attendance, and job reporting. It works
with all major data collection devices, giving complete, accurate
information when and where required.
• Tracks Labour Hours
• Allows clock in on multiple systems
• Forecasts Labor needs
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20. CCTV security system
• Whole hotel property is under CCTV coverage for
security & safety purpose.

21. Bibliography
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