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The document discusses the technology integration plan for DharmaShala Hotels. It will implement an integration platform to connect various systems including property management, reservations, customer relationship management, VOIP, wireless services, and delivery services. The platform will use middleware services to allow communication between different application systems, whether they use XML, SOAP, or other protocols. It will draw on over 10 years of experience integrating heterogeneous systems across industries.
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4 circles hotels (2)
The document provides an overview of the technology integration solution for DharmaShala Hotels. It describes the hotel's clients that will utilize various systems like the property management system, customer relationship management system, and reservation system. It also outlines the external services and middleware services that will be integrated, including VOIP, wireless delivery, and mapping applications. The conclusion emphasizes the integration company's experience over 10 years integrating various systems and applications across different industries.
Hiatus Hotels
Hiatus Hotels is implementing new technology solutions to improve the guest experience including check-in via smart key cards, kiosks, and mobile devices. They will offer online reservations, wireless connectivity, efaxing, and allow legacy options like desk check-in. Their property management system and customer relationship management systems will integrate with the reservation system and other technologies. Services will include VOIP, efax, wireless access, and food/package delivery via a third party service. The company has over 10 years of experience integrating different systems between applications in various industries.
Unit 05 property management system
This document discusses property management systems (PMS) used by hotels to automate operations. A PMS is a collection of hardware, software, and trained staff that provides automated solutions for hotel management. It interfaces with other systems like POS, CRS, RMS, etc. The main modules of a PMS include reservation, front desk, rooms, cashier, night audit/day-end, setup, reports, back office, purchase/stores, telephone, sales & marketing, and accounts receivable. Leading PMS brands used in 5-star hotels include Micros, Amadeus, IDS Fortune, and ShawMan.
Hospitality Softwares and its types / Softwares used in front office
CloudBeds Reservation System, eZee Front Desk by eZee Technosys, Frontdesk Anywhere, Maestro PMS, and OPERA Property Management System by ORACLE are some of the hospitality softwares used in front office management. These systems handle reservations, front desk operations, sales, point-of-sale (POS) functionality, housekeeping management, check-in/check-out, billing, and connecting properties to online booking channels in order to simplify hotel management from a single dashboard. Customer support and ease-of-use vary between the different solutions.
Computer application in front office operation.ppt
Computer systems are increasingly important for front office operations in the hotel industry. A Property Management System (PMS) is key, as it supports reservations, guest accounting, room management, and other front and back office functions. PMS connects to other systems like Central Reservation Systems (CRS) and Global Distribution Systems (GDS) to manage reservations from different channels. Selecting a robust PMS requires analyzing hotel needs and choosing software with modules that integrate various departments and allow for growth.
Hotel property management system. PMS
Basics of hotel property management system, especially the software part, and the many modules in them.
PROPERTY MANAGEMENT SYSTEM
This document discusses property management systems (PMS) used in the hospitality industry. It describes PMS as computer systems that facilitate the management of properties, equipment, and personnel through a single software program. The document then outlines the 5 stages of selecting a PMS: 1) conducting a needs analysis, 2) choosing compatible hardware, 3) finding appropriate software, 4) considering additional factors like vendor claims and training, and 5) applying the selected PMS.
XpressBooking
AsiaPay provides secure payment solutions and services to banks, merchants, and individuals across Asia. They are a leading electronic payment service provider and gateway solutions provider in Asia, currently serving 11 leading banks and over 2,000 merchants in Hong Kong and Asia. PesoPay, their Philippine affiliate, is the premier eCommerce and payment solutions provider in the Philippines, being the first to enable affordable payments and donations for merchants and non-profits.
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4 circles hotels (2)
The document provides an overview of the technology integration solution for DharmaShala Hotels. It describes the hotel's clients that will utilize various systems like the property management system, customer relationship management system, and reservation system. It also outlines the external services and middleware services that will be integrated, including VOIP, wireless delivery, and mapping applications. The conclusion emphasizes the integration company's experience over 10 years integrating various systems and applications across different industries.
Hiatus Hotels
Hiatus Hotels is implementing new technology solutions to improve the guest experience including check-in via smart key cards, kiosks, and mobile devices. They will offer online reservations, wireless connectivity, efaxing, and allow legacy options like desk check-in. Their property management system and customer relationship management systems will integrate with the reservation system and other technologies. Services will include VOIP, efax, wireless access, and food/package delivery via a third party service. The company has over 10 years of experience integrating different systems between applications in various industries.
Unit 05 property management system
This document discusses property management systems (PMS) used by hotels to automate operations. A PMS is a collection of hardware, software, and trained staff that provides automated solutions for hotel management. It interfaces with other systems like POS, CRS, RMS, etc. The main modules of a PMS include reservation, front desk, rooms, cashier, night audit/day-end, setup, reports, back office, purchase/stores, telephone, sales & marketing, and accounts receivable. Leading PMS brands used in 5-star hotels include Micros, Amadeus, IDS Fortune, and ShawMan.
Hospitality Softwares and its types / Softwares used in front office
CloudBeds Reservation System, eZee Front Desk by eZee Technosys, Frontdesk Anywhere, Maestro PMS, and OPERA Property Management System by ORACLE are some of the hospitality softwares used in front office management. These systems handle reservations, front desk operations, sales, point-of-sale (POS) functionality, housekeeping management, check-in/check-out, billing, and connecting properties to online booking channels in order to simplify hotel management from a single dashboard. Customer support and ease-of-use vary between the different solutions.
Computer application in front office operation.ppt
Computer systems are increasingly important for front office operations in the hotel industry. A Property Management System (PMS) is key, as it supports reservations, guest accounting, room management, and other front and back office functions. PMS connects to other systems like Central Reservation Systems (CRS) and Global Distribution Systems (GDS) to manage reservations from different channels. Selecting a robust PMS requires analyzing hotel needs and choosing software with modules that integrate various departments and allow for growth.
Hotel property management system. PMS
Basics of hotel property management system, especially the software part, and the many modules in them.
PROPERTY MANAGEMENT SYSTEM
This document discusses property management systems (PMS) used in the hospitality industry. It describes PMS as computer systems that facilitate the management of properties, equipment, and personnel through a single software program. The document then outlines the 5 stages of selecting a PMS: 1) conducting a needs analysis, 2) choosing compatible hardware, 3) finding appropriate software, 4) considering additional factors like vendor claims and training, and 5) applying the selected PMS.
XpressBooking
AsiaPay provides secure payment solutions and services to banks, merchants, and individuals across Asia. They are a leading electronic payment service provider and gateway solutions provider in Asia, currently serving 11 leading banks and over 2,000 merchants in Hong Kong and Asia. PesoPay, their Philippine affiliate, is the premier eCommerce and payment solutions provider in the Philippines, being the first to enable affordable payments and donations for merchants and non-profits.
The property management system pms
The document discusses property management systems (PMS) and their functions. A PMS manages tasks like guest check-in/check-out, reservations, housekeeping, and transactions. PMS software is selected based on a hotel's needs analysis and can operate on different hardware platforms. When choosing a PMS, decision-makers must consider the software and hardware requirements, functionality, ease of use, and aesthetic impact on workstations throughout the hotel. The PMS allows all workstations to communicate in real-time to efficiently manage room inventory and guest information across departments.
It In Hotel Industry
The document discusses how information technology can help address challenges faced by luxury hotels during an economic recession. It describes how IT can help in bringing more customers to a hotel, budgeting departments more effectively, and increasing guest spending at hotel facilities. Specific IT solutions are provided for functions like front office operations, back office accounting, supply chain management, and guest services to help optimize operations, cut costs and boost revenue.
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The document provides an overview of management information systems (MIS) and how they have evolved over time. Early systems involved manually collecting and reporting limited data on business performance periodically. Over time, businesses began storing larger amounts of detailed data and linking separate information systems to provide managers with reports. The term "MIS" was developed to describe applications that collected, processed, stored and disseminated management data. MIS systems have advanced from manual typewriters to touchscreen computers, manual filing to computerized storage, floppy disks to external hard drives, providing faster, easier, more accurate and secure data gathering, collection and storage.
Pms
The document discusses the use of Property Management Systems (PMS) in hotels. It explains that PMS are comprehensive software systems that automate key hotel functions like reservations, point of sale, accounts, and more. The document provides examples of some popular PMS like ARIMAX, MICROS, and OPERA that are used worldwide in hotels of various sizes. It also describes how different departments in a hotel like front desk, housekeeping, restaurants, and management utilize PMS for tasks like check-ins, inventory, food orders, and accounting.
The property management system
A Property Management System (PMS) manages various tasks in a hotel like check-ins, reservations, housekeeping, and accounting. PMS software is selected based on a hotel's needs analysis and can operate on different hardware platforms. When choosing a PMS, hotels must consider the software's functionality, the hardware requirements, and how PMS workstations will be placed and aesthetically impact the hotel. An effective PMS allows real-time communication between different departments to maximize efficiency and revenue.
Impact of Technology in Hotel Industry
How technology has impacted the hotel industry. Advantages and disadvantages of the technology in hotel industry. Finally, the conclusion.
PMS
The document discusses a property management system (PMS) used by hotels to manage operations. A PMS is a computer system that allows hotels to manage reservations, front desk operations like check-ins and billing, housekeeping, maintenance and other functions. It discusses the needs a PMS addresses for hotels and common software modules like front desk management, reservations, sales, housekeeping, accounting and more.
role of information technology and use of PMS in hospitality industry
This document discusses the role of information technology (IT) in the hotel industry. It outlines what IT is and some of its key applications like computer programming, network administration, and web development. It then describes how IT systems like Property Management Systems (PMS) automate hotel operations and interfaces. PMS software manages reservations, registrations, room status, billing and more. The document lists advantages of IT like global distribution systems, cost reductions, and providing information in real time. It also discusses factors to consider when purchasing a PMS like needs, budget, vendor selection, and integration capabilities.
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The document describes the key features of the SmartOtel hotel management system. It provides flexible solutions for Create templates for commonly used
restaurant and hotel needs with easy interfaces for tasks like taking orders, receipts, and settlements. It offers reports and documents. The templates
modules for table reservations, material management, reporting, kitchen display, loyalty programs, and integration can then be reused each time instead
with hardware. The system allows accessing and managing customer databases and can process data through of recreating from scratch. This saves
reports, charts, and daily collection reports. It also offers powerful cash management, order management, user time.
management, and audit trails for controlling voids and
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Hotels provide short-term lodging and various amenities. Originally, rooms only included basic furniture but now include modern facilities like private bathrooms and air conditioning. Additional common amenities are phones, TVs, mini-fridges and tea/coffee facilities. Luxury rooms offer bathrobes, pillow menus and Jacuzzis. Larger hotels provide shared facilities like pools, gyms and conference rooms. The front office manages hotel operations like check-ins, concierge services, billing and room allocation. It aims to maximize room sales and provide excellent guest services.
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A property management system (PMS) is a software application used to manage real estate, equipment, maintenance, personnel and other assets through a single system. It replaces outdated paper-based methods. PMS features include modules for rates, front desk operations, back office interfaces and room management. In hospitality, a PMS automates functions like reservations, point of sale, accounting and more. It can interface with other systems. The document then discusses examples of PMS companies and features like ARIMAX and MICROS. It describes back office operations in hotels including accounting, cashiering, reservations and more.
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Chapter 06 Managing Front Office Operations HOT 333
The document provides information on managing front office operations in a hotel. It discusses various aspects of front office communications including communicating with guests, maintaining transaction files, information directories, reader boards, and group resume books. It also covers mail handling, telecommunications services, and interdepartmental communications. The document outlines guest services functions like handling equipment requests, special procedures, and addressing guest complaints in a timely and satisfactory manner. It categorizes complaints as mechanical, attitudinal, service-related, or unusual and provides tips on identifying and handling complaints to ensure guest satisfaction.
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This document summarizes front office operations in a hotel. It discusses the four stages of the guest cycle: pre-arrival, arrival, occupancy, and departure. It describes front office recordkeeping systems and documents. It also outlines the functions of the front desk and the hotel's telecommunications systems. Finally, it identifies common property management systems used in hotel front offices to support operations.
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The document discusses property management systems (PMS) and their functions. A PMS manages tasks like guest check-in/check-out, reservations, housekeeping, and transactions. PMS software is selected based on a hotel's needs analysis and can operate on different hardware platforms. When choosing a PMS, decision-makers must consider the software and hardware requirements, functionality, ease of use, and aesthetic impact on workstations throughout the hotel. The PMS allows all workstations to communicate in real-time to efficiently manage room inventory and guest information across departments.
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The document discusses the use of Property Management Systems (PMS) in hotels. It explains that PMS are comprehensive software systems that automate key hotel functions like reservations, point of sale, accounts, and more. The document provides examples of some popular PMS like ARIMAX, MICROS, and OPERA that are used worldwide in hotels of various sizes. It also describes how different departments in a hotel like front desk, housekeeping, restaurants, and management utilize PMS for tasks like check-ins, inventory, food orders, and accounting.
The property management system
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This document discusses the role of information technology (IT) in the hotel industry. It outlines what IT is and some of its key applications like computer programming, network administration, and web development. It then describes how IT systems like Property Management Systems (PMS) automate hotel operations and interfaces. PMS software manages reservations, registrations, room status, billing and more. The document lists advantages of IT like global distribution systems, cost reductions, and providing information in real time. It also discusses factors to consider when purchasing a PMS like needs, budget, vendor selection, and integration capabilities.
Smartolel
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The document describes the key features of the SmartOtel hotel management system. It provides flexible solutions for Create templates for commonly used
restaurant and hotel needs with easy interfaces for tasks like taking orders, receipts, and settlements. It offers reports and documents. The templates
modules for table reservations, material management, reporting, kitchen display, loyalty programs, and integration can then be reused each time instead
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management, and audit trails for controlling voids and
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2) No additional licensing fees are charged for softphone clients which are easy for administrators to deploy and users to use.
3) The 3CX switchboard allows viewing and managing calls with different views tailored for different roles like receptionist or call center functions.
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Hotels provide short-term lodging and various amenities. Originally, rooms only included basic furniture but now include modern facilities like private bathrooms and air conditioning. Additional common amenities are phones, TVs, mini-fridges and tea/coffee facilities. Luxury rooms offer bathrobes, pillow menus and Jacuzzis. Larger hotels provide shared facilities like pools, gyms and conference rooms. The front office manages hotel operations like check-ins, concierge services, billing and room allocation. It aims to maximize room sales and provide excellent guest services.
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234772812 case-study
homework help,online homework help,online tutors,online tutoring,research paper help,do my homework,
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Chapter 06 Managing Front Office Operations HOT 333
The document provides information on managing front office operations in a hotel. It discusses various aspects of front office communications including communicating with guests, maintaining transaction files, information directories, reader boards, and group resume books. It also covers mail handling, telecommunications services, and interdepartmental communications. The document outlines guest services functions like handling equipment requests, special procedures, and addressing guest complaints in a timely and satisfactory manner. It categorizes complaints as mechanical, attitudinal, service-related, or unusual and provides tips on identifying and handling complaints to ensure guest satisfaction.
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This document summarizes front office operations in a hotel. It discusses the four stages of the guest cycle: pre-arrival, arrival, occupancy, and departure. It describes front office recordkeeping systems and documents. It also outlines the functions of the front desk and the hotel's telecommunications systems. Finally, it identifies common property management systems used in hotel front offices to support operations.
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role of information technology and use of PMS in hospitality industry
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Chapter 06 Managing Front Office Operations HOT 333
Chapter 06 Managing Front Office Operations HOT 333
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Hotel PBX, Hotel Phone System by Xorcom - presentation
Xorcom Hotel Phone Systems - VoIP PBX for Hospitality
Micros certified Hotel PBX (Private Branch Exchange) - Xorcom hotel phone systems with Complete-Concierge PMS interface utilizes existing infrastructure while improving efficiency.
Xorcom Hotel Phone Systems – IP PBX (Private Branch Exchange) for Hospitality
Xorcom offers a broad range of phone systems appliances and virtual PBX that may be installed on premise or in the cloud. Xorcom hotel IP PBX (Private Branch Exchange) systems provide advanced call features, utilize existing infrastructure and improve business processes in the hospitality sector.
With the Complete Concierge PMS interface, Xorcom can interface to various PMS systems to take care of smooth check-in/check-out process, report room status and minibar and manage wakeup calls.
Being able to administer large numbers of analog extensions side-by-side with VoIP extensions and trunks, while keeping system management transparent and coherent, makes Xorcom an excellent choice for hotels with existing analog infrastructure to the rooms.
Complete-Concierge PMS Interface
The Complete-Concierge PMS Interface transfers information between the Xorcom Hotel PBX and the hotel PMS and vice versa, to keep the two systems synchronized. When new guest checks in, the PBX automatically open his or her extension for calls, set the caller ID with the guest name, set the guest’s language and open a voicemail box for the guest. It will also start the call accounting for that specific guest.
When a guest checks out, the reverse will happen – the extension will lose its call permissions, voicemail will be cleaned, and caller ID and language set to default. Call accounting will end, and the guest will be billed via the PMS.
In addition, room status and minibar features allow the staff to report the status of the room via the phone, and the front desk sees it in real time in the PMS.
Guest and front desk may set up wakeup calls and Do Not Disturb status.
Hotel Technology 2
The document discusses various technologies used in hotel office desks and guest rooms including IP telephone systems, CAT-5 cables, DSL-style systems, VOIP, COVOICE, virtual concierge technologies, and self-service kiosks. It provides details on what each technology is, how it works, and the potential benefits and revenue opportunities they provide for both guests and hotels. Specifically, these technologies allow for improved communication, increased efficiency and cost savings, enhanced customer service, and opportunities for customer loyalty and repeat business.
Hotel Technology
The document discusses various technologies used in hotel office desks and guest rooms, including IP telephone systems, CAT-5 cables, DSL-style systems, VOIP, COVOICE, virtual concierge technologies, and self-service kiosks. It provides details on what each technology is, how it works, and the potential benefits and revenue opportunities they provide for both guests and hotels. Two examples are given of hotels that utilize some of these in-room technologies.
Hotel Technology
The document discusses various technologies used in hotel office desks and guest rooms, including IP telephone systems, CAT-5 cables, DSL-style systems, VOIP, COVOICE, virtual concierge technologies, and self-service kiosks. It provides details on what each technology is, how it works, and the potential benefits and revenue opportunities they provide for both guests and hotels. Two examples of hotels using some of these technologies are also mentioned.
Butler I.T. Office in the Cloud - Hosted PBX Features
The Butler I.T. Office in the Cloud includes many cloud features including Hosted PBX. The Hosted PBX system saves businesses about 50% from regular telephone company charges. It can be bundled with Exchange Email, MS Office 365, File Sharing, Security and much more.
Hotel Technology 3
The document discusses various technologies used in hotel office desks and guest rooms including IP telephone systems, CAT-5 cables, DSL-style systems, VOIP, COVOICE, virtual concierge technologies, and self-service kiosks. It provides details on what each technology is, how it works, and the potential benefits and revenue opportunities they provide for both guests and hotels. Examples are given of hotels that have implemented some of these technologies.
It in tourism & hospitality ppt
The document discusses the use of property management systems (PMS) to manage back office operations in the hospitality industry. A PMS is a comprehensive software that automates front and back office functions like reservations, point of sale, accounts, and maintenance. It integrates with other systems and provides features like yield management, billing, reporting, and customizable user access. The back office handles long-term finances, franchise operations, and higher-level management. PMS replaces paper-based methods and modern systems use cloud technology.
AinaCom Xperience, applicant information package
This document describes AinaCom's portfolio of products including mobile subscriptions, Microsoft Lync 2013, and call groups. It provides details on AinaMobile subscriptions, Microsoft Lync unified communication services, and call group contact center solutions. Customers can purchase and manage these services through AinaCom's customer portal. The portal allows customers to configure products, add or remove users and agents, and manage settings for services like call groups.
Corporate
SkyTec Global is a growing multinational telecommunications company that has provided services since 2001 across Europe, the US, Latin America and the Caribbean. It offers a wide range of telecom solutions including VoIP, data solutions, telco equipment, IT services and customer support. SkyTec aims to deliver high quality, innovative solutions to enhance customers' goals through new technologies and a team of trained professionals.
Advantage2000ucs version 1-2 International
The document describes the features of Advantage 2000 Unified Communication Server (UCS), a communication platform that provides unified communications, collaboration, and integration capabilities. It includes features such as IP PBX, call center software, CRM software, instant messaging, video calling, conferencing, and supports integration with smartphones, softphones, and third-party software. The UCS provides these capabilities to small and medium businesses through an affordable and easy to manage solution.
NetLogic english
Netlogic IDX is a software company that specializes in call center applications and telephony systems. They provide call recording, quality monitoring, call center software, IVR systems, and unified messaging solutions compatible with telephony platforms like Avaya, Cisco, and Nortel. Their solutions include I-Bill for call accounting, I-Listen for call recording, I-Queue for call center management, I-Send for SMS/email/fax broadcasting, and I-Tell for IVR systems. These solutions help organizations monitor phone usage, control costs, and route calls to agents.
Advantage2000ucs-Profile
The document describes the features of Advantage 2000 Unified Communication Server (UCS), which integrates various telecommunication and collaboration tools. Key features include IP PBX, fax server, instant messaging, call center software, CRM software and their integration. It also lists specifications of UCS servers and IP gateways for digital trunks and analog ports.
24online-Hotel presentation
24online offers complete Wired and Wireless (Wi-Fi) Internet management solution to chain of hotels anywhere in the world or to standalone hotels so that they can offer Internet to guests anywhere on the property premises.
Video Contact Center KNBS - KVS
How to improve and make a difference on customer service via a contact center?
The relationship is reduced by the client distance!
For this, we look for the closest contact with the client, an interaction in an effectively way, perceiving him (her) and be perceived. Interacting “eye to eye” demands presence, being “live” answers this business question: a video relationship is the special tool.
To control this relationship (operational and management visions) the entire control of video contact center was created. It incorporates itself to the existing service, on the same way the chat was incorporated to the traditional call center. It generates all the operating indicators from the operational infrastructure, queue control (with attendance priorities), attendance management, supervision and administrative visibility. This complete solution is available on this KNBS product, the Key Video Spot. - www.knbs.com.br
Matrix Hospitality Solutions
The document discusses Matrix's ETERNITY hospitality communication solution for hotels. It provides an overview of the solution's features and benefits for hotels, including efficient call management, innovative guest services, value-added hospitality features, and integration with property management systems. The solution includes digital keyphones, IP phones, and software to enable features like check-in/out, wake-up calls, call forwarding, and call reports. It is designed for hotels of all sizes from small to large.
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4 circles slide show
- 2. DharmaShala Hotels – Integration Platform Confidential
- 3. DharmaShala Hotels Technology - Clients Confidential Online Res. Room Key/Check In MS Surface CLIENTS TV Res. iPhone Wireless Devices eFax Kiosks • SmartKey is a check in, frequent guest card and room key. • Kiosks are available for check- In and other guest services. •Microsoft Surface (MS Surface) available for guests in the lobby . •Online Reservations, Wireless Communications and E-fax are other technical features available for guests. •Legacy methods of reservations and check-in and out will also be options for guests – like reception desk, TV and even Fax.
- 4. DharmaShala Hotels Technology -Systems SYSTEMS Confidential • Property Management System (PMS) will be off the shelf which is customizable. • Customer Relationship Management (CRM) will be compatible with PMS, Reservation System and other systems. VOIP e-Fax SERVICE S Wireless Delivery.com G-Maps CRM Reservation System PMS e-Mail Server Services consists of: • VOIP, e-Fax services for business/personal communication. •Wireless services for all wireless clients internal and external. •Delivery.com is a service where guests can order from nearby restaurants, laundry etc.
- 5. DharmaShala Hotels – Integration Platform Confidential
- 6. Middleware Services Confidential Middleware Services can be loosely defined as services which bring about communication between heterogeneous application systems. E.g. J2EE app with .NET app or any other propritary application. 1. Each company has different protocols to communicate with their middle-ware. 2. Some use XML (a customized HTML) - a stream or a file is passed. 3. MS technology ‘s SOAP has recently gained a lot of popularity with Web Services . 4. Web Services is the global method which includes receiving messages from all kinds of clients i.e. wireless devices and traditional systems.
- 8. Conclusion Over 10 years in integration of different systems and applications in various industries. Have experience of over 15 years in IT and IS industry. Some clients: ○ ResortQuest ○ Comcast, WildBlue, Alliance Data ○ HP, Motorola, Nextel. Confidential