This document discusses property management systems (PMS) used by hotels to automate operations. A PMS is a collection of hardware, software, and trained staff that provides automated solutions for hotel management. It interfaces with other systems like POS, CRS, RMS, etc. The main modules of a PMS include reservation, front desk, rooms, cashier, night audit/day-end, setup, reports, back office, purchase/stores, telephone, sales & marketing, and accounts receivable. Leading PMS brands used in 5-star hotels include Micros, Amadeus, IDS Fortune, and ShawMan.

1. (PMS) PROPERTY MANAGEMENT SYSTEM
By Swati Deshani
Front office faculty of VIHTM collage
Email Id : sd.vihtm@gmail.com

2. POINTS TO BE DISCUSSED IN THIS
CHAPTER
Reservation management
software
Room management software.

3. WHAT IS PROPERTY MANAGEMENT
SYSTEM ?
• It is a collection of hardware, software and live ware (trained employee). The purpose is
to provide an automated hotel management solutions.
• PMS is also interfaced (connected to) with other stand-alone systems, like POS, CRS,
RMS, CAS,EMS, ELS, GDS (Abbreviations Explained as below).
• POS, Point-of-Sale System (Cash Register)
• CRS, Central Reservation System
• RMS, Revenue Management System
• CAS, Call Accounting System
• EMS, Energy Management System
• ELS, Electronic Locking System
• GDS, Global Distribution System
• CRM, Customer Relations Management

4. FACTORS FOR NEED OF PMS
1. Operational work load & need for automation.
2. Need for additional features, applications and interface. (web booking engine,
channel manager, guest loyalty, restaurant POS, revenue management, self check-in,
data API (application programming interface) and so on).
3. Available budget for PMS purchase,( hotel software, Internet connectivity,
hardware etc.)
4. Goals & objectives to be achieved. (Revenue, Customer relations, Service, Labour
cost etc.) The PMS must provide a competitive edge.
5. IT (tech) expertise of existing staff , (High skills- in-house server based PMS, Low
skills- Cloud based solution).

5. EXAMPLES OF THE LEADING BRAND OF PMS
WHICH IS USED IN FIVE STAR HOTELS.

6. MODULES IN PMS

7. MODULES IN PMS
• Reservation
• Front Desk
• Rooms
• Cashier
• Night Audit or Day-
• End Process
• Set-Up
• Reports
• Back Office
• PurchaseStores
• Telephone
• Sales & Marketing
• Accounts Receivable

8. MODULES & MAIN FUNCTIONS
Reservation- create & manage bookings (FIT, GIT)
• Front Desk- manage Check-in, Registration
• Rooms- view features, location, status and preassign rooms.
• Cashier- manage guest account, post charges, manage Check-Out.
• Day-End Process or Night Audit- balance all hotel accounts and make reports, after
manually checking all transactions Set-Up- to define PMS settings, as per hotel
requirement, like room types, numbers, tax & tariff.
• Report- create operational & financial management information system (MIS).
• Back Office- Creating database and management of internal financial &
operations statistics.

9. RESERVATION MODULE
Room status
• Colour coding of status
• Booking status
• Room availability status
• Attach guest message
• Automatic rate
calculation
• Create group booking
blocks
• Rooming list
Special group rate
• Pre-assign room
• Define ‘sharer’ booking
• Send auto confirmation
(e-mail, SMS, FAX)
• Process advance payment
• Add remarks
• Add guest trace
(demands) for
thingsservice.

11. FRONT DESK MODULE
• Process Check-In
• Display room layout with location
• Track guest activities
• Print GRC
• Attach information to folio
• Auto transfer of a/c
• Create split folio
• Up-date room change status
• Guest services

12. ROOMS MODULE
Display hotel lay-out,
floor-wise.
• Scroll updown to floors
• Zoom (close-up view)
• Display room, HK, FO status
• Latest room status
• Schedule maintenance work of
rooms
• Auto adjust room inventory (+-,
OOO,
OOS)
• Schedule linen change (long stay
rooms)
• Track room status discrepancies
(HKFO)

14. CASHIER MODULE
Add incidental folio
• Transfer charges
between two a/c
• Retrieve folio
• Post debits, credits,
adjustments, transfers
• View & print folio
• Process speedy checkouts
(quick calculation
• Attach unlimited folios
to one a/c

15. REPORTING MODULE
• Provides multiple ready-to-use formats
• • Retrieve operating or financial information
• (arrivaldeparture list, room position, folio
• balances, total accounts receivable etc.)
• • Restrict access to reports using filters and user
• access system

16. PMS INTERFACE WITH
THESE SYSTEMS AND
MORE.

17. Big PMS Brands
 Micros
 • Amadeus
 • IDS Fortune
 • ShawMan

18. O. E. S.- FOR GLOBAL CHAINS
• Modules of Opera Enterprise
System:
• Opera Reservation System
• Opera Customer Information
System
• Opera GDS Interface
• Opera Sales Force
Automation
• Kindly check the below link
• https://youtu.be/acts-sae04g

19. MICROS FIDELIO
• Modules in Micros Fidelio:
• Property Management
System
• Reservation System
• Point-of-Sale System
• Kindly check the below link

20. AMADEUS PMS
• Modules in Amadeus
PMS:
• Front Office
• Sales & Marketing
• Conference & Banqueting
• Financial Management
• For more details check the
below link.
• https://youtu.be/E0qip-
bAbY4