Computer systems are increasingly important for front office operations in the hotel industry. A Property Management System (PMS) is key, as it supports reservations, guest accounting, room management, and other front and back office functions. PMS connects to other systems like Central Reservation Systems (CRS) and Global Distribution Systems (GDS) to manage reservations from different channels. Selecting a robust PMS requires analyzing hotel needs and choosing software with modules that integrate various departments and allow for growth.

1. Computer Application in
Front Office Operations

2. Role of
Information
Systems
Hospitality Industry

3. •Information technology in the Hotel industry is
more important than ever today.
•Each of the Hotel brands has come up with a unique
pitch and specialized services which can cater and
appeal to customers in a range of ways.

4. •Hotels can attract a new breed of customers by
integrating technology in all aspects.
•However, technology is in an invariable state of
flux and is constantly unlocking new
opportunities aimed at improving customer
satisfaction and boosting internal efficiency.

5. • A property management system (PMS) may illustrate the
nature of front office computer applications.
• Property Management System contains sets of computer
packages capable of supporting a variety of activities in
front and back office areas.
• The four most common front office software packages are
designed to help front office staff employees perform
functions related.

6. Applications of Computer in Front Office
Reservations Module
Availability/Forecasting
Reservation Records
Reservation Conformations
Room Pricing
Yield Management
Guest Accounting Module
Folio Management
Credit Monitoring
Transaction Tracking
Rooms Management Module
Room Status
Registration
Rooms Assignments
Room Rate Information
General Management Module
Revenue Analysis
Operating Statistics
Financial Analysis
Guest History

7. PMS(Property Management System)
• A Hotel property management system (Hotel PMS) is a software that
helps hotels efficiently organize, schedule and manage their daily
operations.
• It enables hotels, both small & independent and groups to handle front
office workflow including booking, guest check-in & checkout,
assigning rooms to guests, delegating housekeeping tasks and billing
etc.
• It ensures the seamless flow of interdepartmental information.
• This helps hotel staff to better coordinate the operational functions
across all the departments. In simple words, a hotel PMS automates and
streamlines operations, saves man-hours and helps serve guests better.

8. Property Management System
• A variety of PMS interface applications are available in a fully
automated environment.
Non-Guest-Operated Interfaces: common interfaces that are not
initiated by guest activity include:
Point-of-Sale
Call Accounting System (CAS)
Electronic Locking System (ELS)
Energy Management System (EMS)

9. PMS
Reservations
Restaurants
Lounges
Room Services
Internet
Reservations
Central
Reservations
PBX
Sales &
Catering
POS
Shops
Golf
Spa

10. Front
Office
Food &
Beverage
Accounting
Sales &
Marketing
House
Keeping
HRM

11. (CRS) Central Reservation System
• A Central Reservation System (CRS) is a computerized
reservation software used to maintain the hotel
information, room inventory and rates, and to manage the
reservation process.
• A CRS provides hotel room rates and availability for
various distribution channels such as the GDS, booking
engines, OTA, 3rd party websites, etc.

12. Central
Reservation
System
Keep Close Track of
your Reservations
Manage Booking’s
from OTA’s

13. GDS-GLOBAL DISTRIBUTION
SYSTEM
• A worldwide computerized reservation community used as a
single point of entry for reserving airline seats, hotel rooms,
apartment cars, and different travel associated objects by means
of journey marketers, on-line reservation websites, and enormous
enterprises.
• The leading international distribution techniques are Amadeus,
Galileo, Sabre, and Worldspan.
• They are owned and operated as joint ventures with the aid of
essential airways, auto apartment companies, and inn groups. Also
referred to as automatic reservation process (ARS) or computerized
reservation system (CRS).

14. Amadeus
Sabre
Expedia.co.in
Booking.com
Travelocity
Galileo

15. The relationship of the PMS, CRS and GDS will be:-
Hotels Sales Office Travel Agent
PMS GDSCRS

16. Factors for need of PMS in the Hotel
NEEDS ANALYSIS
• Availability of room status.
• The length of time taken to complete a reservation request.
• How do the F&B report guest charges?
• How does Engineering monitor and control energy usage in
guestrooms?
 Reservations  Registration
 Guest accounting  Check Out
 Night audit  Guest History

17. SOFTWARE SELECTION
• Customised as per the need of the hotel
• Combination of various modules for different departments from various
PMS available.
• Growth and flexibility.
• User friendliness.
• Operating system.
• Multi-user capability.
• Report generator.
• Stability.
• Secure.

18. • Online Booking
Engines
• Web Portals
• Interface GDS &
Travel Portal
• HR & Payroll
Applications
• CRM
• Revenue
Management
• Yield
Management
• Inventory
Management
• Purchasing &
Billing
Application
• Planning
• Reservations
• POS
• Customer
Loyalty Program
• Check-In
• Web-Portals
• Front Office Costumer
Focus
Operation
Focus
Boutique
Services
Support
Focus
Hospitality
&
Travel

19. Introduction to Fidelio
• Fidelio is a complete integrated system package designed to achieve
maximum efficiency of the hotel.
Key Features of FIDELIO
Reservations
Rate Management
Front Desk
Rooms Management
Cashiering
Global Perspective
Reporting
 Accounts Receivable

20. Introduction to Amadeus
• Amadeus is a computer reservation system (or global distribution system,
since it sells tickets for multiple airlines) owned by the Amadeus IT Group
with headquarters in Madrid, Spain.
• Amadeus Hotel Front Office generates text files for multiple use (for example:
printing labels or creating mailings etc).
• Select guests according to a variety of criteria such as number of stays,
turnover achieved, country, postal code area, segment code, birthday, age etc
and aim your direct mail at the right segments easily.

21. Features of Amadeus-Hotels
Technology to distribute hotels in both online and travel traditional
environments.
PMS for individual hotels.
Centrally managed PMS for hotel chains and hotel groups.
Revenue Management System both for hotels and central reservation
offices.
Direct connection to GDS to streamline the distribution.
Central Reservation System to connect individual properties and hotel
groups to the GDS and online distribution.