1. Information systems involve collecting, storing, and communicating data through organized methods to gain knowledge and support business operations and management. 2. Key components of information systems include computer hardware, software, telecommunications networks, and data resource management. 3. Common types of information systems provide operational support like transaction processing or management support through systems like management information systems.

1. Chapter 14
Using Technology to Manage
Information

2. Learning Objectives
1 Distinguish between data and information 5 Discuss the security and ethical
and explain the role of management issues involving computer
information systems in business. information systems.
2 List the components and different types of 6 Explain the steps that companies go
information systems. through in anticipating, planning for,
and recovering from information
3 Outline how computer hardware and system disasters.
software are used to manage information.
7 Review current trends in information
4 Describe the networking and systems.
telecommunications technology and types
of computer networks.

3. Information Systems
s Data– raw facts and figures
s Information– knowledge gained from
processing data
s Information system– organized method for
collecting, storing, and communicating
information on operations
s Chief information officer– executive
responsible for directing information systems
and operations

4. Components of Information Systems
s Computer Hardware
s Computer Software
s Telecommunications and Computer Networks
s Data Resource Management

5. Types of Information Systems
s Operational Support Systems
s Transaction Processing System
s Process Control System
s Management Support Systems
s Management Information System (MIS)
s Decision Support System (DSS)
s Executive Support System (ESS)

6. Computer Hardware
s The tangible elements of a computer system
s The components that store and process data,
perform calculations
s Input devices like the keyboard and mouse allow
users to enter data and commands.
s Storage and processing components consist of
the hard drive and other storage components
like flash drives.

7. Types of Computers
s Desktop (personal)
computers
s Server
s Mainframes
s Supercomputers
s Notebook computers
s Handheld devices– PDAs
and smart phones

8. Computer Software
s Programs, routines, and computer
languages that control a computer
s Operating System
s Windows Operating System
s Mac Operating System
s Application Software
s Microsoft PowerPoint
s Quicken

9. Computer Networks
s The Internet
s Local Area Networks (LAN)
s Wide Area Networks (WAN)
s Wireless Local Networks (Wi-Fi)
s Intranets
s Virtual Private Networks (VPN)
s Voice over Internet Protocol (VoIP)

10. Security Issues
s E-Crime
s Computer Viruses
s Worms
s Trojan Horses
s Spyware

11. Ethical Issues
s Use of information systems by employees
and vendors:
s Personal use
s Privacy
s Organizational use of information:
s Employment records
s Employee monitoring
s Customer data

12. Disaster Recovery and Backup
s Natural Disasters
s Power Failures 90% of firms that sustained
s Equipment Malfunctions a loss of critical data went
s Software Glitches out of business within two
s Human Error years.
s Terrorist Attacks
s The most basic
precaution– backup.

13. Information Systems Trends
s The Distributed Workforce
s Employees who work in virtual
offices
s Application Service
Providers
s A firm that provides
computers and application
support
s On Demand, Cloud, and
Grid Computing
s Renting software time