This document discusses business communication. It defines business communication as communication that promotes products, services, marketing or organizations, or relays internal business information. It states that communication is a two-way process of exchanging and sharing meaning between people. The document then outlines various aspects of business communication such as its nature as a systematic, continuous, and contextual process, as well as its importance in sharing information, providing feedback, influencing people, problem solving, decision making, facilitating change, and building relationships within an organization.