The document discusses how the changing business environment is driving organizational changes and the role of information systems. Key business drivers include globalization, competition, time-based competition, and technological innovation. Organizations are responding through business process reengineering, continuous improvement efforts, empowering employees, and becoming more customer-focused. The role of information systems is widening from basic data processing to management control, decision support, and treating information as a strategic resource. Contemporary approaches to information systems consider both technical and behavioral elements.

1. Introduction to IS Changing Business Environment Data, Information, Knowledge Definitions

7. Data vs. Information vs. Knowledge

12. Functions of Information Systems

13. Figure 1.2 Data & Information

16. Examples of Information Systems

19. Contemporary Approaches to Information Systems Assumes that people behave rationally and focuses on creating systems with the best technical capabilities Main emphasis is on the political , organizational, and human elements that impact information systems. What seems rational and technically correct may not work due to behavioral elements in the organization.