This document provides an overview of chapter 1 from the textbook "Management Information Systems" by Prof. Y. Peter Chiu. The chapter discusses four key trends that have increased the importance of information systems: globalization, transformation of industrial economies, transformation of business enterprises, and the emergence of digital firms. It also examines the technical and behavioral approaches to information systems and explores how information systems are changing organizations through new options like the digital firm and collaborative enterprise models.

1. Management Information Systems - Chapter 1 By: Prof. Y. Peter Chiu 2 / 2009

2. Chapter 1 Managing the Digital Firm 1.1 Why Information Systems ？ 1.2 Contemporary Approaches to Information System 1.3 Toward the Digital Firm: The New Role of Information Systems in Organizations 1.4 Learning to Use Information Systems: New Opportunities with Technology

3. 1.1 Why Information Systems Four powerful worldwide changes have altered the business environment ： Emergence of the Global Economy Transformation of Industrial Economies Transformation of the Business Enterprise The Emerging Digital Firm

4. Management & control in a global marketplace Competition in world markets Global work groups Global delivery systems 1.1 Why Information Systems Globalization

5. Knowledge- and information-based economies New products and services Knowledge ： A central productive and strategic asset Time-based competition Shorter product life Turbulent environment Limited employee knowledge base 1.1 Why Information Systems Transformation of Industrial Economies

6. Fig 1-1: The growth of the information economy

7. Flattening Decentralization Flexibility Location Independence Low Transaction & Coordination Costs Empowerment Collaborative work and teamwork 1.1 Why Information Systems Transformation of the Enterprise

8. Digitally enabled relationships with customers, suppliers, and employees Core business processes accomplished via digital networks Digital management of key corporate assets Rapid sensing and responding to environmental changes 1.1 Why Information Systems Emergence of the Digital Firm

9. 1.1 Why Information Systems Emergence of the Global Economy Transformation of Industrial Economies Transformation of the Business Enterprise The Emerging Digital Firm

10. Fig 1-3: Function of an information system

11. Using information system effectively requires an understanding of the Organization , Management , Information Technology Fig 1-4

12. Organization People Structure Operating procedures Politics Culture ◆

13. Major Organizational Functions Sales & Marketing Manufacturing Finance Accounting Human Resources

14. Major Organizational Functions

15. Management set the organizational strategy allocate the financial resources allocate the human resources coordinate the work leadership create new products or new services re-create organization from time to time

16. Technology tools to managers glue that holds the organization together Computer hardware Computer software Storage technology Telecommunications technology Information technology Infrastructure

17. 1.2 Contemporary Approaches to Information Systems Technical approach Behavioral approach

18. Fig 1-5: Contemporary approaches to information system .

19. Technical approach Theories of computability Methods of computation Methods of efficient data storage and access Models for decision making Management practices Computer science Management science

20. Technical approach Mathematical techniques for optimizing selected parameters of organizations, such as transportation , inventory control , etc. Operations research

21. Behavioral Approach Sociology Psychology Economics Development of systems System affect individual, groups, and organization. How human decision makers perceive and use formal information . Impacts to firm and within markets － on control － cost structures

22. Socio-Technical Systems SOURCE: Liker, et al, 1987 Figure 1-6

23. Optimize systems performance: Technology and organization Organizations mutually adjust to one another until fit is satisfactory Socio-Technical Systems ◆

24. 1.3 Toward the Digital Firm: The New Role of I.S. in Organizations The widening scope of I.S. The network revolution and the internet New options for organizational design: The Digital Firm and the Collaborative Enterprise The Digital Firm: E-commerce, E-business, and New Digital Relationships ▲ 2

25. Fig 1-7: The interdependence between organizations and information systems 1.3.1 The widening scope of I.S.

26. Fig 1-8: The widening scope of information systems . 1.3.1 The widening scope of I.S.

27. Information Systems It affects the organization and its employees, and how they can make business more competitive and efficient . It has become essential for creating competitive firms , managing global corporations , and providing useful products and services to customers.

28. What you can do on the internet? Communicate & collaborate Access information Participate in discussions Supply information Find entertainment Exchange business transactions 1.3.2 The network revolution and the internet

30. INTERNET International network of networks that is a collection of hundreds of thousands of private and public networks. World Wide Web (WWW) A system with universally accepted standards for storing, retrieving, formatting, and displaying information in a networked environment. 1.3.2 The network revolution and the internet

31. 1.3.3 New Options for Organizational Design The Digital Firm and the Collaborative Enterprise Flattening Organizations and the Changing Management Processes Separating Work from Location Reorganizing Work Flows Increasing Flexibility of Organizations Redefining Organizational Boundaries ▲ 1

32. Flattening Organizations Information Systems 1.3.3 New Options for Organizational Design Figure 1-9

33. Redesigned Work Flow For Insurance Underwriting 1.3.3 New Options for Organizational Design Figure 1-10

34. Electronic market A marketplace that is created by computer and communication technologies that link many buyers and sellers . E-commerce, E-business, and New Digital Relationships 1.3.4 The Digital Firm

35. Electronic Commerce The process of buying and selling goods and services electronically involving transactions using the internet, networks, and other digital technologies. Internet Links Buyers, Sellers Lower Transaction Costs Goods & Services Advertised, Bought, Exchanged Worldwide Business-to-Business Transactions Increasing 1.3.4 The Digital Firm

36. Electronic Business The use of the Internet and other digital technology for organizational communication and coordination and the management of the firm. Intranet An internal network based on Internet and World Wide Web technology and standards . 1.3.4 The Digital Firm

37. Figure 1-11

38. 1.4 Learning to Use Information Systems: New Opportunities with Technology Strategic: competitive & effective Globalization: multinational info Info architecture: support goals Investment: value of information Responsibility & control: ethics Challenge of Information Systems: Key Management Issues

39. Figure 1-12 Information Architecture and Information Technology Infrastructure

40. HOMEWORK Chap. 1 #1 Describe four trends in the global business environment that have made information systems so important. #2 What are the organization, management, and technology dimensions of information systems? #3 Name and describe major organizational functions. #4 Distinguish major disciplines of the behavior and the technical approach to information systems. #5 Describe briefly what information systems are. #6 Describe some of the major changes that information systems are bringing to organizations. #7 Define E-Commerce, E-Business, and Intranet. #8 What are the key management challenges involved in building, operating, and maintaining information systems today? ~ THE END ~

41. ◆ 期末報告主題範疇 ◆ 商用軟體介紹 e.g. PowerPoint, Excel, Access , .. , etc. 2. 工工專業軟體介紹 e.g. Lindo, Project, SAS , .. , etc. 3. 企業 I.T. 應用個案介紹 e.g. 7-11, 台積電 , Cisco, etc. 4. 其他應用系統介紹 e.g. CRM, 6σ , KM, WBT , 央圖系統 , 朝陽圖系統 , .. , etc.

42. ◆ 期末報告大綱 ◆ 1. 軟體、系統介紹 (1) 簡介 (2) 基本功能介紹 (3) 進階功能介紹 (4) 實例示範 (5) 結語 2. 企業 I.T. 應用個案介紹 (1) 企業簡介 (2) I.T. 應用介紹 (3) I.T. 應用成效 (4) 結語 Topic must be confirmed no later than week of 3/30

43. Term Project topics: 1. Introduction to “Excel” 2. “Access” 3. “Visio” 4. “PowerPoint” 5. Others …