Andrea Paulson has over 5 years of experience in customer service roles including as a receptionist, hostess, server, and runner. She has strong interpersonal and communication skills and thrives in fast-paced environments. Currently, she is studying for her Associate's degree at St. Cloud Technical and Community College while working as a server at The Standard Plaza, where she provides professional and engaging customer service.

1. A P
28-08 23rd Avenue Queens, Astoria, NY 11105 • Home: 612.418.9447 • andrea.paulson77@gmail.com
Skills
Organized and efficient server Exceptional Interpersonal Skills
Thrive in fast-paced environment Interpersonal Skills
Committed team player Superior Customer Service
Courteous, professional demeanor
High energy
CPR certification
Guest relations professional
Up-selling capability
Work History
Receptionist, 10/2014 to 10/2015
Avalon Hair Salon
Answered phone calls and called customers, Scheduled appointments, Sold products, Was the "First Look Of
The Salon", Did laundry, Took care of stylists and their clients.
Promptly fielded all incoming phone calls and scheduled appointments.
Operated cash register to receive payments from customers.
Completed manual and computerized scheduling, bookkeeping and inventory management procedures.
Boondox Bar and Grille : (763) 367-6790.
Runner/Hostess/ Pantry, 07/2013 to 12/2014
Boondox Bar and Grille – Otsego, Minnesota
Cleaned and prepared food, cleaned the bar, work areas, and tables, Executed various kitchen stations when
needed and occasionally worked pantry, Performed serving, cleaning, and stocking duties in establishment as
well as dishwasher duties, Stocked/rotated products and supplies, anticipated and addressed guests' service
needs, Delivered exceptional service by greeting and serving customers and assisted them with placing orders.
Server, 03/2016 to Current
The Standard Plaza – 848 Washington Street
Consistently provided professional, friendly and engaging service. Skillfully promoted items on beverage lists
and restaurant specials. Displayed enthusiasm and knowledge about the restaurant's menu and
products. Routinely supported other areas of the restaurant as requested, including answering telephones and
completing financial transactions for other staff. Quickly recorded transactions in MICROS system to deliver
prompt service. Routinely cleaned work areas, glassware and silverware throughout each shift, Demonstrated
genuine hospitality while greeting and establishing rapport with guests. Developed and maintained positive
working relationships with others to reach business goals. Provided friendly and attentive service.
Resolved guest complaints quickly and efficiently. Maintained high standards of cleanliness and sanitation.
Education
High School Diploma: 2015
Elk River High School - Elk River, Minnesota
Associate of Arts: Current
St. Cloud Technical - St. Cloud, Minnesota
Studying for Associates degree, Link leader in high school, Varsity lacrosse player, DECA vice president, invited to
the West Point leadership seminar.