This document provides a summary of Patricia Reske's career and qualifications. She has over 15 years of experience leading operations in healthcare services businesses with up to 40 employees. As the owner of a Synergy HomeCare franchise in Wisconsin, she generated over $1.75 million in revenues over 5 years of reliable service. She is currently a PO Expediter at QPS Employment Group, where she has taken initiative to create detailed documentation to improve processes.

1. PATRICIA M. RESKE
414-254-1360/PRESKE4@GMAIL.COM
CAREER SUMMARY
Seasoned operations expert with experience leading a health services business of 40+ employees. Dedicated,
reliable and respected by peers and clients alike. Effectively lead and developed quality-focused teams through effective
communication, relationship-building, mentoring and honesty. Highly capable and resourceful at resolving problems and
find the answers without assistance or supervision. Demonstrate flexibility and adaptability in fast-paced and quickly
changing environment. (Adaptability, Developer, Empathy, Positivity, and Restorative – My Top 5 strengths as determined
by Strengthsfinder 2.0 –Tom Rath, Author).
Accomplishments and career successes include:
 Entrepreneur - Opened first Synergy HomeCare franchise in Wisconsin.
 Customer Satisfaction – Awarded 2012 Highest Customer Service Satisfaction scores for all Synergy franchises.
 Revenue generator – Over $1.75 million in 5 years.
 Reliable - Managed 24/7 on-call business for 5+ years.
 Team building expertise – Successful architect of high performing teams up to 40 employees.
PROFESSIONAL EXPERIENCE
QPS EMPLOYMENT GROUP – PO Expediter (Children’s Hospital Material Services) May 2015 - Current
• Review, log, and complete backorders on a weekly basis, notifying buyer before backorder becomes critical and
determining potential substitutes for end users.
• Responsible for gathering supported documentation to reconcile match exceptions.
• Confirm purchase orders, log status alerts, and resolve price exceptions in GHX portal on a daily basis.
• Follow up on and log status of open orders for Environmental Services and labs on a weekly basis.
• Initiatives:
o Quickly learned to navigate in PeopleSoft and gained experience in medical purchasing environment.
o Created detailed backorder documentation (Document went from 5 pages to 20+ pages with screenshots)
o Started PO Expediter manual with the goal to be able to perform given tasks in PeopleSoft with little direction.
o Initiate conversations with suppliers to successfully troubleshoot GHX issues to resolve orders not received.
SYNERGY HOMECARE OF BROOKFIELD – Owner November 2008 - March 2014
• Introduced a national franchise in non-medical Home Care to the Wisconsin and Milwaukee market.
• Managed all aspects of day-to-day business operations.
• Developed and executed plans for recruiting & hiring, sales & marketing, and day-to-day operations.
• Managed all aspects of human resources including hiring, payroll, coaching and discipline for up to 40 employees.
• Developed referral relationships with medical professionals around the Milwaukee area.
• Managed vendor relationships, customer relationships and operational responsibilities including payroll,
scheduling, home assessments and addressing the needs of customers, their families and caregiving staff.
• Represented organization at public events such as health fairs and other medical symposiums.
• Provided community service talks at assisted living facilities across Milwaukee.
• Respond to client inquiries and support families during transitional, emotional, and difficult periods.
• Accomplishments:
o In 5+ years, serviced 190+ customers
o Over 100,000 billable hours
o Over $1.75 million in revenues
o Customer service award two years consecutively
NEIGHBORHOOD PUBLICATIONS - Content Coordinator September 2009 - March 2010
• Wrote feature articles for various subdivision newsletters.
• Responsible for generating original story ideas and subjects that corresponded with monthly themes.
• Submitted articles completely edited by deadline each month.
• Scheduled interviews and obtained pictures to support each article.
EDUCATION /ACTIVITIES
University of Wisconsin – Whitewater Bachelor of Science – Geography
Minor – General Business
Volunteer SCRIP Coordinator
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