This document contains the resume of Adesegun Abimbola. It summarizes his personal and professional details including his objective, education history, work experience, skills, and contact information. He has over 5 years of experience working in customer service roles in the hospitality industry and seeks a career opportunity in a dynamic organization where he can contribute to growth and development.

1. 47, B A B A PON M I LE ST RE E T , M A N G ORO , I K E J A , •
LA G OS ST A T E •
P HO NE 0 8 0 2 8 6 4 3 5 3 2 . 0 8 1 6 5 3 1 4 9 7 1 • E -M AIL B ADE S E GU NAB IM B O L A@ Y A HO O .C O M
BARUWA ADESEGUN ABIMBOLA
A N I N N O V A T I V E , E N T E R P R I S I N G A N D S E L F M O T I V A T E D
I N D V I D U A , A G O O D M A T C H F O R A N Y C H A L L E N G I N G P O S I T I O N
SPECIAL SKILLS
 Good interpersonal and communication skills.
 Intelligent, consistent, proactive and creative.
 Integrity and approachable
 Hardworking and assertive.
 Computer literate
 Proficient user of Opera Software.
PERSONAL DATA
Marital Status: Single
Sex: Male
State of Origin: Ogun State
Date of Birth: 3rd April 1990
OBJECTIVE
 To pursue a career in a dynamic and stable organization that has strong
business culture and social values as well as prospects for personal
growth and development.
 To take your establishment to a maximum level through creativity and
innovation.
 To ensure mobilization of support and momentum, which will enable
your organization to keep pace with change, achieve its objective, attain
superlative performance and maximize its strategic potential.
 To elevate myself and your establishment beyond reasonable doubt
through continuous rethinking and auditing of myself, the organization
and the environment.

2. EDUCATION
2012-2015 University of Lagos, Akoka Lagos
M.A (Hons) History and Strategic Studies
2006-2010 Tai Solarin University of Education, Ijagun, I-Ode, Ogun State
B.A (ed) History and Diplomatic Studies
2005 Heritage Computers Diploma in Desktop Publishing.
1999-2005 Ijebu-Ode Grammar School, Ijebu-Ode
Ogun State
1993-1999 Yejide International Nursery and Primary School, Ijebu – Ode,
Ogun state
National Youth Service Corps ( NYSC ) October 2010 - October 2011
LANGUAGES
English, French, Yoruba
WORK EXPERIENCE
January 2013 – December 2014 Protea Hotel Leadway,
No. 1,Mogambo Close, Maryland, Ikeja, Lagos.
Front Desk Officer (Receptionist) and Reservation Agent
Duties (Reservation Agent)
 General Customer care relationship
 Overseeing all reservation request online, telephonically and e-mail
 Prompt response and follow up to Guest request made via e-mail and
telephone.
 Follow up responses on prospects and clients requests.
 Preparing monthly revenue report and three month revenue forecast analysis.
 Identifying the top 30 producers.
 Processing customers’ hospitality request
 Ensuring the hotel meets revenue targets.
 Working along with the Sales Manager to maximise occupancy of rooms and
meetings rates, yield and average spends by implementing appropriate general
managementof BestAvailable Rates(BAR).
 Generating new business for the hotel and being aware of selling all services
 Developing strong working relationships with all customers in order to
maximise sales opportunities and generate business for the future.

3.  Actively liaising with all revenue generating departments, insuring integrity of
the product.
 Maintain effective working relationships with clients. Identify their needs and
ensure their repeat business.
 Managing all Sales enquiries and communicate all requests to the relevant
departments concerned.
 Ensuring knowledge of product, client relationships and services is maintained
and communicated to all relevant personnel.
 Evaluating sales performance and product on a regular basis in order to
recognise challenges for the future.
Duties (Receptionist)
 Greet, register, and assign rooms to guests.
 Responsible for proper key control and other security measures.
 Answering and transferring telephone calls to relevant department.
 Transmit and receive telephone messages and sets up guests’ wake-up calls.
 Answering inquiries pertaining to hotel services, registration of guests,
shopping, dining, entertainment, and travel directions.
 Keeping records of room availability and guests’ accounts. Operates the front
office computer system. Makes photocopies if needed.
 Computation of bill, collection of payment, and provision of change for guests.
 Making and confirming reservations.
 Posting charges such as room, food, liquor, or telephone, to guest folio.
 Making restaurant, transportation, or entertainment reservations for guests
 Checks out guests and inquires about their stay.
 Promoting and supporting Brand Voice and Brand initiatives such as Priority
Clubs and Associate Programs.
 Actively building awareness of the Brand to guests.
 Providing and ensuring high-quality guest relations. Receiving and resolving
guest complaints in a manner consistent with company policy.
 Working towards a 90% walk-in conversion rate goal.
Achievement(s)
 Wonthe staff of the month award on two differentoccasions.One of
which was the firstever award givento a staff.
October 2010- October 2011. NYSC: Ilorin South Local Government, Kwara State
Corps Liaison Officer
Duties
 Coordinating & supervising youth corps programmes, publicities and feedback
reporting within the Local Government.
 Follow up responses on prospects and corps member’s requests
 Monitoring event period activities relating to corps members’ welfare
 Processing corps members hospitality request

4. PROFESSIONAL TRAINING
June 2014 Protea Hotels Institute for Professional Development E-learning Academy
(Guest Interaction Training Certificate)
May 2014Protea Hotels Institute for Professional Development E-learning Academy
(Juiced! Certificate)
July 2013 Protea Hotels Institute for Professional Development E-learning Academy
(Juiced! Certificate)
October 2011 Institute of Strategic Management Nigeria (ISMN)
HOBBIES
Travelling, Analyzing football, Reading.
REFERENCES
Available on Request