Sunil Yadav is seeking a position as a Front Office Executive or Admin Executive. He has over 7 years of experience in hotel management and customer service. His experience includes handling front office operations such as room allocation, check-ins/outs, maintenance records, and customer relationship management. He is currently an Assistant Front Office Manager at Cambay Hotel & Resorts and has also worked as a Front Office Executive at Gold Tree Guest House and Hotel Royal Park.

1. Sunil Yadav
Address: D-113, E-mail:
sunilyadav10485@gmail.com
High Court Society
Gota Ognaj
Ahmedabad-380060
Mobile: +91-9510841812
OBJECTIVE:
I am seeking a position with as Front office Executive / Admin Executive that will allow me
to apply and enhance my skills of being Assistant Front office Manager which will enable to
utilize my extensive experience, skills, and ability to work well with people.
SUMMARY:
 More than 7 years of experience in the different kind of hotel management project and
customer service department
 Handling Front office helpdesk operation.
 Handling Customer relationship management.
 Handling Domestic and international customer with different kind of services such as
Room allocation, telephonic quires, check-in and checkout operation, maintenance
records, cash records, personal customer records and identify of customers.
EDUCATION QUALIFICATION:
Avadh University Faizabad
B.A in 2006 with second class with sociology
Avadh University Faizabad
M.A in 2009 with second class with sociology.
G.S College of Education
B.Ed in 2011 with first class
EMPLOYMENT HISTORY:
Presently working in:

2. Cambay Hotel & Resorts as Assistant Front office Manager
Feb-2012 to till now.
• Attending Incoming & Outgoing calls with proper etiquettes and maintaining records
For them
• Responding the telephonic call and carry out the conversations politely and timely
Manner
• Handling multiple telephone lines in timely manner and direct the calls to the
Concerned person / extension
• Differentiating the incoming calls and walk-ins and handle them appropriately
• Greeting and assisting visitors and Guests
• To sort out incoming mails at mail id / Executive and responding them in case of
customer enquiries
• Maintenance of Attendance Register and keeping a track on Outdoor Duties of the
Executives / Staff
• To do the data entry, prepare presentations, make reports whenever needs by the
team.
• Whenever required maintaining discipline in rushing hours
• Being the mirror of the organization, to behave in a very professional manner and
• Always acquiring the professional ethics
• Taking care of dispatch, keeping records for incoming and outgoing Letters
• Maintaining of Cash Registers (First aid, Stationery, etc.)
• Maintaining the files, records and documents as required
• Handling Telephonic and Walk-in enquiries
Gold Tree Guest House (Front Office Executive)
March”2010 to Till March 2011.
• Attending Incoming & Outgoing calls with proper etiquettes and maintaining records
For them
• Responding the telephonic call and carry out the conversations politely and timely
Manner
• Handling multiple telephone lines in timely manner and direct the calls to the
Concerned person / extension
• Differentiating the incoming calls and walk-ins and handle them appropriately
• Greeting and assisting visitors and Guests
• To sort out incoming mails at mail id / Executive and responding them in case of
customer enquiries

3. • Maintenance of Attendance Register and keeping a track on Outdoor Duties of the
Executives / Staff
• To do the data entry, prepare presentations, make reports whenever needs by the
team.
• Whenever required maintaining discipline in rushing hours
Hotel Royal Park (Front Office Executive)
Dec-2007 to Feb-2010 Sec-6 Noida.
• Attending Incoming & Outgoing calls with proper etiquettes and maintaining records
For them
• Responding the telephonic call and carry out the conversations politely and timely
Manner
• Handling multiple telephone lines in timely manner and direct the calls to the
Concerned person / extension
• Differentiating the incoming calls and walk-ins and handle them appropriately
• Greeting and assisting visitors and Guests
• To sort out incoming mails at mail id / Executive and responding them in case of
customer enquiries
• Maintenance of Attendance Register and keeping a track on Outdoor Duties of the
Executives / Staff
• To do the data entry, prepare presentations, make reports whenever needs by the
team.
• Whenever required maintaining discipline in rushing hours
ORGANIZATION SKILLS:
Organized by nature, I feel this allows smoother running of task when working with people
and colleagues in achieving the most suitable outcomes. Being able to co-operate is essential
for networking, information sharing, helping colleagues and ensuring the efficiency of the task
in-hand. I am able to do this. I enjoy being busy.
REFERENCE:
Current CTC. 23,000/-
Available on Request. Signature
Sunil Yadav