Ty Juan Darrell Turner has over 10 years of experience in financial customer service management, community outreach, and nonprofit fundraising. He has a Master's degree in Health Services Administration and a Bachelor's degree in History Education. Turner is currently a Payment Specialist at Avidxchange where he processes e-payments and ensures payments are made within deadlines. Previously, he held roles such as Site Coordinator, Financial Services Supervisor, and Qualified Mental Health Staff Director. Turner also has political experience organizing for various campaigns through roles like Field Director and Canvass Team Director.

1. Ty Juan Darrell Turner
11108 Shandon Way Dr. Charlotte NC 28269
704-492-8575 phone | Tyturner51@gmail.com
SUMMARY OF QUALIFICATIONS
• 10 years of experience and knowledge in financial customer service management,
community outreach recruitment, and professional development.
• Strong knowledge of records management, accounts receivable, and accounts payable
operations and inbound collections.
• Strong knowledge of P&L management, strategic and market planning
• Key account management/ Retention
• Ability to interpret the Federal Housing Regulations, HAMP to clients and its effects on
clients and staff.
• Serves as a leader, catalyst, visionary, and role model for community outreach and
advocacy, personal knowledge of Non-profit 501c3 information, as well as21st Century
Federal Grant Guidelines.
• Knowledgeable in healthcare administrative support, medical terminology, and customer
service
• Proven ability to work in unison with departments, clients and colleagues
• Outstanding management skills, with ability to effectively manage multiple cases while
meeting deadlinesestablished by the company.
• Proactively establishes and implements learning and development strategies
• Proven ability to think strategically and make sound, data-based business and ethical
decisions
• Exceptional interpersonal and compassionate communication abilities
• Ability to resolve time sensitive issues promptly and efficiently
• 3 years' nonprofit fundraising experience with proven success in asking for and closing
major gifts and building and maintaining long-term relationships with fundraising
constituents such as major donors, foundations and corporations.
• Researched grant opportunities, prepare letters of inquiry and proposals, and meet grant-
reporting and analysis procedures requirements in conjunction with the Executive
Director
EDUCATION
Master of Arts in Health Services Administration, Degree Expected, June 2017
Strayer University,Charlotte, NC GPA: 3.5/4.0
Bachelor of Arts in History Education May 2006
North Carolina A&T State University,Greensboro, NC

2. PROFESSIONAL EXPERIENCE
Avidxchange
Charlotte NC March2016-Present
Payment Specialist/ Account Manager Avid Pay Direct/ JIT/ Avid Pay Direct Account Manager
 Timely processing of e-payments on behalf of our customers via phone call and/or the
web
 Successfully met minimum quota of payments completed per month
 Assist vendor to ensure payment processed within SLA designated by client
 Minimum of five attempts to process if unsuccessful; document to standards set forth
 Use all tools and resources available to maintain minimal errors, see discipline guideline;
quality over quantity
 Actively review key metrics measured via Sales Force Dashboards to ensure standards set
forth are being met
 Weekly reporting of metrics desired by supervisor to determine area of focus for
improvement
 Monthly preparation of metrics measured and presented to supervisor for review of
progress as compared to previous quarters
 Avid Pay Direct Automation Pay Conversion Specialist
 Educated and enrolled vendors in Invoice Accelerator
 Successfully enrolled and average of 20+ vendors for ACH payments
 Currently on pace for Senior Conversion specialist (currently at 31 contracts #3)
Young Inspiration 21st Century CCLC
Charlotte NC
Site Coordinator/Community Outreach Director 2014- 2015
• Provided direct management of the mandated 21st Century CCLC Responsible for overall
efficient operations fiscal performance, professional environment.
• Responsible for staff selection, curriculum and development for the entire program.
• Maintenance of equipment, supplies and facility.
• Conducted periodic patient assessments for quality improvement through parental
surveys
• Conducted periodic and annual teacher performance evaluations/competency reviews.
• Determined teacher and volunteer schedules for effective and efficient program operation.
• Community outreach and recruitment coordinator
• Created and implemented a coordinated sponsorship and marketing campaign with
proven success in asking for and closing major gifts and building and maintaining long-
term relationships with fundraising constituents such as major donors, foundations and
corporations.
• Community outreach targeting and

3. Bank of America Mortgage Department
Newark NJ
Financial Services Supervisor 2011-2014
• Research required information for callers using available resources.
• Internal management of 10 customer service representative daily.
• Maintained financial records of customers, as well asinbound collections
• Involved in processing mortgage forms and first time buyer applications.
• Accurately recording details of calls and issues on logging software.
• Identifying and escalating priority issues or customer complaints.
• Sending emails to clients answering their enquiries and service concerns.
• Taking ownership on queries answered.
• Developed a strong knowledge of community partnerships and programs and procedures.
• Created a General Ledger and interpret financial policy for customers upon inquiry
• Dealt directly with escalations due to subprime, underwater loans.
• Hire and Train new customer service representatives.
Carolina Treatment and Family Services/ Jackson Family Homes (after
merger) Charlotte, NC
Qualified MentalHealth, HIV- AIDS Staff Director 2007-2011
• Responsible for administrative management of adults, children and adolescents in
community support programs
• Provided continued support to individuals with Mental/Behavioral Health, HIV-AIDS issues
community setting, as well asthe implementation of Multi Systemic Therapy
• Served as a Case Management administrator, and Intakes and, provided the consumers
with instructions and assistance to enable the individual to acquire maintain or promote
the daily skills needed to facilitate independently in their homes, community and also
group home setting
• Provided case management, creation of the MH/DD/PCP’s ITR’S
• 3 years' nonprofit fundraising experience with proven success in asking for and closing
major gifts and building and maintaining long-term relationships with fundraising
constituents such as major donors, foundations and corporations.

4. Guilford County Schools Jamestown Middle School
Jamestown NC
8th Grade Social Studies Teacher 2006 sy-2007 sy
• Responsible for the creation and implementation of organized lesson plans, utilizing North
Carolina Standard Course of Study
• Provided classroom management skills for instructing and coaching 8th grade students
• Certified to teach Social Studies and Civics
• Recorded and received information from ITR, behavioral top forms
NC A&T State University Police Departmentp
Greensboro, NC
Police Officer I 2004 - 2006
• Responsible for providing safety and awareness to the faculty, staff and students of NC
A&T State University.
• Lead Campus Gang Investigator
• Certified in Officer Survival and Human Services
• Lead trainer for NCI certification Mental Health populations training
• B.L.E.T. certified 2004
Sprint PCS
Charlotte NC
Customer Care Team Lead Commercial Accounts 2003-2004
• Providing advice, information and assistance to callers.
• Attempting to resolve all enquireson first contact with the caller.
• Making sure that all telephone calls are answered promptly.
• Dealing with a customer’s queries, requests, orders or complaints.
• Upsold and advised commercial products and communication services.
• Following up customers by calling them back.
• Research required information for callers using available resources.
• Essentially receiving up to 50 incoming calls from customers daily.
• Involved in processing orders, forms and applications.
• Accurately recording details of calls and issues on logging software.
• Having a professional and courteous manner at all times.
• Identifying and escalating priority issues or customer complaints.
• Sending emailsto clients answering their enquiries.
• Taking ownership on all calls and queries answered.
• Arranging appointments for engineers to attend premises & make repairs

5. NCO Financial
Greensboro NC
Outbound Sales and Marketing Team Lead 2000-2003
• Increased sales from small business start-ups
• Established and utilized national distribution and products in over 300 accounts
• Developed marketing strategies to raise consumer sell through of product by 20%
• Maintained financial records of customers, as well asconceptualized a highly effective
consumer advertising campaign
• Accurately recording details of calls and issues on logging software.
• Identifying and escalating priority issues or customer complaints.
• Sending emails to clients answering their enquiries.
• Established relationships with clients and vendor portfolios
POLITICAL RESUME
Passionate Political Consultant who can conduct comprehensive research and
provide and provide organized political campaign and event support. Proficient at
completing polling and conducting demographic research, organizing political
events, and providing campaign assistance. Specializes at GOTV, and diverse
communities of color.
EXPERIENCE
 FIELD DIRECTOR AND ADVOCATE FOR THE EXPANSION OF MENTAL AND BEHAVIORAL
HEALTH SERVICES WITHIN HIGH POVERTY RURAL AREAS WITHIN NORTH CAROLINA,
LOUISIANA, TENNESSEE, FROM 2009 THROUGH 2013
 GRASSROOTS ORGANIZER FOR ACTION NC 2013-2014
 WORKED AS COLLEGE CAMPUS COORDINATOR FOR GUILFORD COUNTY DEMOCRATIC
PARTY FOR THE GORE/LIEBERMAN FOR PRESIDENT CAMPAIGN 2000
 FIELD DIRECTOR FOR GUILFORD COUNTY FOR THE KERRY/EDWARDS CAMPAIGN 2004
 GOTV /COMMUNITY CANVASS TEAM, OBAMA FOR AMERICA 2008
 GOTV TEAM FOR ANTHONY FOXX FOR MAYOR 2009
 REGION 1 CANVASS TEAM DIRECTOR WITH ORGANIZING FOR AMERICA IN CHARLOTTE
2008 AND PENNSYLVANIA 2012 TO HELP WITH VOTER TURNOUT IN RESPECTIVE SWING
STATES
 GOTV DIRECTOR FOR YOLANDA TROTMAN FOR DISTRICT COURT JUDGE CAMPAIGN
2014
 2014 CANDIDATE NORTH CAROLINA STATE SENATE DISTRICT 40
 GOTV COMMITEE JOHN POWELL FOR CONSERVATIVE CITY COUNCIL AT LARGE
CAMPAIGN 2015
 BUILDING BRIDGES VOLUNTEER AMERICANS FOR PROSPERITY 2015-CURRENT
 MECKLENBURG COUNTY GOP SPECIAL EVENTS CHAIRMAN 2015-17

6.  CAMPAIGN MANAGER LEON THREAT FOR CONGRESS 2016 NC 12 VICTORIOUS IN THE
PRIMARY,
HISTORY/ POLI SCI • 2006 • NORTH CAROLINA A&T STATE UNIVERSITY
3.50 (Overall)
Student Government Vice President
POLITICAL PROFESSIONAL ASSOCIATIONS
 Member of the Meck GOP 2014-Present
 Black Political Caucus of Charlotte NC, Executive Committee Member 2015-2017
Mecklenburg County Domestic Violence Advisory Board Member 2014-Present
 Events Chair for the Mayors Mentoring Alliance 2015-Present
 Special Events Chair for the Mecklenburg County GOP 2015-2017
 Associate Member of the Mecklenburg County Evening Republican Women’s Club 2014
 Member of the Mecklenburg County Young Professional Republicans Club 2015
 Member of NC GOP Black Engagement 2014-Present
 Former NCDP State Executive Committee Member 2013-2014
 Former Member Mecklenburg County Young Democrats
 Former Member Black Political Caucus of Mecklenburg County Legislative Committee
GOTV 2010-Present
 Founder Greeks Against Domestic Violence
 2015 Graduate of the Congressional Black Caucus Political Bootcamp Washington DC
 Alternate Delegate North Carolina State AT LARGE (TRUMP) 2016 Republican National
Convention
• 2017-2019 Board Member North Carolina Commission on Volunteerism and Community
Service
Appointed by the Patrick McCrory Governor of the The State of North Carolina
References upon Request