This document is a resume for Alison W. Efimetz seeking an operations or administrative role. She has over 15 years of experience in non-profit, healthcare, and promotional industries. Her skills include project management, customer service, event planning, and Microsoft Office. Her most recent role was Operations Assistant at a promotions company, and she also currently works part-time as a receptionist at an assisted living facility. Previously she was Director of Youth Ministry at a Catholic church.
I am a creative, resourceful, and qualified event specialist who demonstrates an on going ability to exceed goals and expectations. I am seeking an opportunity to utilize and enhance my operational and managerial skills by working for a reputable and unique company that offers challenges and potential for growth. !
I am a graduate of Le Cordon Bleu College of Culinary Arts where I studied Hospitality Managementl. I have become proficient in coordinating, executing and managing special events,. I have over 20 years of excellent professional customer service experience and I have well developed affective problem solving skills, organizational and communication skills, along with delegating task and IT and social media knowledge. I also have experience creating BEO contracts, booking and billing event space, managing and motivating banquet staff to ensure exceptional service. I consistently ensure attention to detail which is essential to a successful and memorable event.
Profile:Multi-lingual Protocol Management & Guest Relations professional with 12+ years of diversified experience at leading hospitality companies in Saudi Arabia, Montenegro, UAE and Egypt .
Expertise: Hospitality, Protocol Management, Guest Relations Executive, Supervisor, Executive Butler
Education: Hospitality High School; Certified in Hospitality Service; Certified Supervisor & Manager
I am a creative, resourceful, and qualified event specialist who demonstrates an on going ability to exceed goals and expectations. I am seeking an opportunity to utilize and enhance my operational and managerial skills by working for a reputable and unique company that offers challenges and potential for growth. !
I am a graduate of Le Cordon Bleu College of Culinary Arts where I studied Hospitality Managementl. I have become proficient in coordinating, executing and managing special events,. I have over 20 years of excellent professional customer service experience and I have well developed affective problem solving skills, organizational and communication skills, along with delegating task and IT and social media knowledge. I also have experience creating BEO contracts, booking and billing event space, managing and motivating banquet staff to ensure exceptional service. I consistently ensure attention to detail which is essential to a successful and memorable event.
Profile:Multi-lingual Protocol Management & Guest Relations professional with 12+ years of diversified experience at leading hospitality companies in Saudi Arabia, Montenegro, UAE and Egypt .
Expertise: Hospitality, Protocol Management, Guest Relations Executive, Supervisor, Executive Butler
Education: Hospitality High School; Certified in Hospitality Service; Certified Supervisor & Manager
To secure a position that will utilize my skills and experience to.docxVannaSchrader3
To secure a position that will utilize my skills and experience to maximum potential, with the opportunity for advancement based on performance.
Authorized to work in the US for any employer
Work Experience
Office Representative
Rev. Claims
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Jackson, MS
August 2014 to Present
Responsibilities
Managed verifications of Insurance. Collected patient’s liability and performed compliance check for all Medicare patient. Collected and validated patient demographic and insurance information. Obtained health, financial and religious information from patients at the time of admission. Performed patient pre-admission, admission, transfer, and discharge activities. Obtained signatures for financial responsibility and treatment procedures from patients or guardians.
Answer multiple phone lines; data entry; update patient information; verify patient insurance information; collect co pays; payment posting;
Handled a high influx of inbound calls within a dynamic call center environment.
Managed multiple priorities and maintained effective results in a quota driven workplace.
Office Assistant
Total Health Adult Day Care
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Belzoni, MS
October 2012 to August 2014
Responsibilities
• Performed various secretarial/clerical duties such as documenting, photocopying, faxing, mailing, and organizing filing system.
• Answered telephones and transferred calls to appropriate staff members.
• Sorted and distributed incoming communication data, including faxes, letters and emails.
• Monitored and maintained the organization’s website.
• Interacted with organizational staff, executives, clients, vendors and visitors on a daily basis.
• Organized the scheduling of meetings, conferences, and events; distributed minutes for them.
• Coordinated agendas for meetings with visitors and clients– arranged guest and travel accommodations.
• Took care of staff office space, weekly schedules, travel reports, phones, parking, credit cards and office keys.
• Maintained the office database – retrieved and organized information for individual employees and clients.
• Created spreadsheets and presentations for corporate executives.
• Purchased office equipment and supplies – contacted vendors and subcontractors.
• Established and implemented administrative policies and procedures for the office.
• Filed and recorded corporate documentation, electronic files, inventories and reports.
Front Office / Administrative Assistant
Belzoni Lawn and Tractor
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Belzoni, MS
January 2012 to September 2012
Assist clientele as they enter office and via phone.
• Perform filing, data management, drafting and editing short office memos.
• Assist with all other office administrative duties
• Inputting data, office errands, internship and alumni updates.
• Scheduling appointments, Answered phones, Filed papers.
• Assuring office is neat, and stocked with necessary tools for functionality
Assistant Manager / Dog Groomer
Dog Spot
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Jackson, MS
April 2009 to December 2011
Responsibl.
1. ALISON W. EFIMETZ
139 Parris Ridge Dr., Boiling Springs, SC 29316 (864)243-1610 AlisonWEfimetz@yahoo.com
I am an Operations and Administrative Professional with over 15 years of experience managing the
day-to-day operations in non-profit, healthcare, and promotional-marketing industries. I am seeking
a company or organization needing to use my talents for creating highly-organized processes,
growing their customer base, and building quality programs and services. Over the years, I have
developed a reputation for my congeniality, reliability, and resourcefulness that dramatically
improves the experience of the teams I lead and the people I serve.
EDUCATION
ASSOCIATES DEGREE in Travel, Tourism, & Event Planning; Mt. Ida College; Newton, MA
HIGH SCHOOL DIPLOMA; Peabody Veterans Memorial High School; Peabody, MA
SKILLS & AREAS OF EXPERTISE
Project Management & Oversight Content Development Microsoft Office: Word & Outlook
Event Planning & Coordination Vendor Relationships Excel & PowerPoint, Strong User
Customer Service & Support Public Speaking & PR Shipping, Domestic & International
Administrative Organization Innovation & Creativity Purchase Orders, Inventory, Receiving
Travel Scheduling & Logistics Budgeting & Reporting CRM/Customer Relationship Systems
Leadership, Trainings, Supervision Newsletters & Agendas Travel & Reservation Software Systems
EXPERIENCE
OPERATIONS ASSISTANT
RSN Promotions; Spartanburg, SC March 2016 – Present
Primarily responsible for performing administrative projects that supports the day-to-day operations of a
large promotions vendor.
Assist with order fulfillment, ranging from small specialty orders up to #1400 pieces, including completing
customized awards, trophies, and merchandise.
Checking order accuracy, including packaging specs, delivery address, and deadlines.
Follow-up on order changes/corrections, providing quality customer service to rectify the situation.
Cleaned-up and organized the warehouse shipping area to improve fulfillment times and reduce human
error.
Drive/drop-off deliveries both in person and ship-out orders at the USPS.
Accurately complete paperwork and information required for international shipping regulations.
Provide support as needed to RSN Management, 2 Graphic Designers, Administrative Staff, and
Warehouse Assistants.
Prepare Fed-Ex shipping documents online.
Assist with large orders such as the Sherriff’s Department’s “Back the Blue” drop-ship campaign, helping
with screen printing process and organizing finished products.
Efficiently perform numerous collating, folding, labeling, and organizing of merchandise/products.
FRONT DESK RECEPTIONIST
Eden Terrace Assisted Living; Spartanburg, SC (part-time weekend position) June 2015 – Present
• Responsible for greeting guests and answering a 5-line phone system for a #118-bed living facility.
• Provide high-quality customer service, as I am usually the first face to greet visitors.
• Promptly assist residents and their guests with answers or navigating them to the proper person.
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2. ALISON W. EFIMETZ page 2 of 2
Experience continued…
• Responsible for updating the daily log books for check-in/check-out, of guests such as sitters/caregivers,
family members, and guests.
• Maintain the schedule log for residents going to appointments or the hospital.
• Responsible for completing and turning in any incident reports to the nursing staff.
• Take reservations and payments for guests, depending on menu preferences, private dining requests or
availability at the “Bistro”.
• Trained in and responsible for marketing questions, particularly the 1st level, over the phone as people
inquire about Eden Terrace and its amenities, filling out a standard inquiry form and elevating to the
community marketing liaison.
• Provide tours to prospects as requested.
• Assist with activities and special assignments as requested.
DIRECTOR OF YOUTH MINISTRY
Catholic Church of Our Risen Savior; Spartanburg, SC July 2004 – April 2015
• Responsible for growing a Middle & High School-age Youth Group from approximately #10 to over #150
members over 10 years.
• Grew the program to where I needed 1 full-time assistant and 1 part-time assistant.
• Managed the budget, excluding my pay, of over $30,000 including expenses, reporting, identifying
fundraising needs, purchasing supplies, and working with vendors on special events.
• Provided strategic planning, organization, and activities that promoted community fellowship, fun, and
faith development such as retreats, service projects, fundraisers, as well as small group bible studies.
• Oversaw the recruitment/training of adult volunteers to work with Youth.
• Maintained administrative records in the Church’s CRM system, including sending birthday cards.
• Coordinated and oversee special events and activities such as Relay for Life and Super Bowl of Caring.
COMPUTER TEACHER
Carlisle-Fosters Grove Elementary School Aug 2000 – May 2004
• Provided instruction and assistance to students in the use and application of computer aided learning and
instructional software as well as accessing and utilization of computer resources.
• Facilitated computer testing activities for up to #30 kids/class.
• Maintained records and distribution to teachers for individualized feedback and assistance.
• Maintained and updated schedules for a multi-station lab.
• Managed, created, and deleted user accounts as needed.
• Assisted with managing the school-wide fleet of over 50 desk-tops for teachers and administrators,
updating software and troubleshooting as necessary.
PRIOR EXPERIENCE
Travel Agent & Corporate Travel Agent, Cleveland Circle Travel; Brookline, MA, 2 Years
• Responsible for booking and billing flights, travel insurance, accommodations, and special requests for
both individual and commercial clients.
• Coordinated and led travelers’ acquisition and reporting of Visas, Passport, and international paperwork.
• Responsible for various business meetings and event planning.
In-House Corporate Travel Agent, Abacus Travel; Lynnfield, MA, 4 Years
• Provided quality customer service to high-end corporate clients including international itineraries, rate
structures, air, hotel, car, and tour accommodations.
Administrative Coordinator, Massachusetts Continuing Legal Education (MCLE); Boston, MA, 2 Years
• Managed administrative projects for continued education curricula for attorneys.
Professional References Available Upon Request
