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Increasing Your Impact Through Digital TechnologyJosh HooleCircuit Rider Development Manager, Communities 2.0
What is Communities 2.0?We help community groups, voluntary organisations and social enterprises benefit from technologyFunded through Welsh Government and European Regional Development Fund (ERDF)Here until April 2015Work in target areas
What we’ll coverThird Sector & Digital InclusionManaging InformationEngaging & SharingThe CloudOnline OfficeVirtually Working
Issues for Our SectorREDUCE COSTS AT ALL COST!£83bn cuts in Public Spending'Big Society' increasing expectation and role for voluntary & community action'Make do & mend' cultureGovernment & other providers moving services online, e.g. Student Loans, Universal Benefits, Charity Commission, Big LotteryMore efficient to digitise services
So...we need to thinkDigital 				By 					Default
What is Digital Inclusion?Getting people online8.73million non-liners in UK (ONS)785,000 non-liners in WalesOver 66% are Older PeopleMajority of the rest are:In Social HousingUnemployed Low wagedDisabled people
Why Digitally Include?Being online is fundamental to being an active citizen, consumer, employee, friend...
Barriers are Inspiration, Skills & Price
Able to save between £250 - £550 per year
Able to access information & services online
C2.0 has helped over 3,500 people & 200 Organisations
CoffeeThen let's talk tech!
The Two Aims of TechnologyDo things betterDo better things
Managing InformationHow do you manage info?
Record interactions with people and organisations
Analyse interactions and impact
Join up departments
Produce Management reportsManaging Information – Key featuresAvailable everywhere
Instantly record activity
Automatic backups
Automatic seamless upgrade
Bespoke
Needs internet connection
Loss of ‘control’ for Info Officer
Cost is similar – needs developer time (est. £5K - £15K)Managing Information – Online SolutionsSalesforce - High end and Free for 10 users
CiviCRM – Free but host yourself
Webex  - Simpler Access-style database from £8 - £10pppm“We can reach more people and complete more work in a shorter time, which is exactly what we need” Lisa Johnson, Information Services Manager, Barnardo’sAims  - simpler & designed for Third Sector for £750
MailChimp - Online email management Managing Information – Think About…How does your organisation use information?
Who are your relationships with?
What information do you record?
What information do you need to extract?
Keep it simpleSharing & Engaging – Social Media
Sharing & EngagingUK Social Media in 2010 videoIt’s PEOPLE talking to PEOPLE about YOU
It’s PEOPLE talking to YOU about YOU
It’s YOU talking to PEOPLE about YOU
Common Craft VideoSharing & Engaging – Key featuresConnect directly with supporters & service users
Have conversations about your issue
Use the expertise of others
Provide opportunities for people to interact