The document discusses the critical steps for successfully preparing for a digital transformation within organizations, emphasizing the need for a comprehensive strategy that encompasses leadership, workforce, and technology. It highlights the importance of data, market competitiveness, and establishing a digital workforce strategy to ensure effective collaboration and integration of digital tools. Key challenges such as knowledge gaps, lack of vision, and resistance to change are noted, alongside a step-by-step roadmap for implementing digital initiatives effectively.

1. SSC Leaders breakfast
Session 2: How to
prepare for a successful
digital journey in my
SSC?

2. Introduction of participants
Please give a short
introduction about yourself
• Who are you?
• What is your role?
• What is your experience with digital in SSC?
• What would you like to achieve today?

3. We talk about
digital a lot……
But what does
digital mean for
you?
Before we start……
Ask 10 people and they will
all give a different definition
of digital

4. There is a
constantly
growing number
of digital tooling
& initiatives
around us
Digital is all around us
Artificial
Intelligence (AI)
Blockchain
Chatbot / Mailbot
Machine learning
RPA Big data
Social media
integration
Augmented reality

5. How can it be these
changes come so fast
nowadays?
“Changes in
technology seem to
come and effect our
way of working faster
and faster”
It are not really new solutions we are facing, but now
we are combining them (systems, sensors,
recognition, algoritms, tools)
Why do technology changes seem to go so fast
currently?
There is a huge increase of computer power that we
provide to the new systems and they all go via the
cloud
There is much more data available from all data we
share, upload and communicate with (video & photo
streaming, voice data, personal data)

6. “The basis of
Blockchain are 5
already long existing
technologies which
are combined"
P2P
networking
Timestamping
(distributed)
Cryptographic
hashing
Digital
signatures
Merkle trees
An example of
combining existing
technology - Blockchain

7. “The core of a
successful digital
journey is leadership
sponsorship, however
are our leaders ready
to sponsor?”
Senior leaders
Middle
management
Entry &
Operational
level
32%
13%
5%
Executives are excited
but at the same time
hesitant

8. “Digital will be a key
differentiator, however
pay attention as leader
your are not caught by
S.O.S." Shiney
Object
Syndrome
Are we blinded by our
environment?

9. “There are several
reasons why
companies want to
embark on a digital
journey"
So why the urge of
going digital?
Market differentiation, expansion &
competitiveness increase
Accelerate growth areas & new opportunities
Profitability increase
Focus on company its core activities
Millennials integration & attrition
Process optimization & speed
It is not going away; it is expanding…….. Rapidly

10. “Often companies
consider a digital
roadmap as adoption
of specific technology,
rather then a real
transformation
journey"
A digital journey is not
about siloed initiatives

11. “Going on a
transformation journey
means that many
aspects and areas of
your organization
needs to be
considered"
A transformation
journey impacts many
different areas
Remember: Digital does not respect functions, silo’s or hierarchy

12. “The right approach is
to create building
blocks for digital
transformation
carefully"
A transformation
journey impacts many
different areas

13. “There are several
roadblock to take into
account when you
embark on a digital
journey"
Roadblock you can face
on a digital journey
Roadblocks
Maturity of
solutions
Gap between
aspiration &
implementation
What to choose
/ what is
available
How to adapt to
digital
Shortage of
knowledge /
people
Lack of vision,
strategy &
funding
Data maturity
Infrastructure
deficiencies
Pre-mature
regulations

14. “Many steps are
required when
embarking on a
digital journey;
therefore creation
of a business wide
strategy is critical,
containing minimal"
How to build my digital
roadmap – 12 steps
Build senior sponsorship for your journey – carry it
organization wide (not just IT)
1
Assess areas where digital delivers real value – digital map2
Assess digitalization impact on the company3
Link digital transformation map to corporate goals4
Assess data readiness for digital roadmap5
Assess & possibly update IT & data security6

15. How to build my digital
roadmap – 12 steps
Determine future governance model7
Create digital workforce strategy8
Create digital skillset development plan (both in IT, but also
throughout your organization)
9
Create digital collaboration & adoption strategy10
Create long term digital implementation plan & partners11
Create continuous digital re-assessment framework (as
digital changes rapidly)
12
“Many steps are
required when
embarking on a
digital journey;
therefore creation
of a business wide
strategy is critical,
containing minimal"
Lets pick out a few of these areas on the next slides

16. Whatever automation
you do, data is the
basis
“Data is the central
point of a successful
digital journey and is
often not considered
& assessed properly
before starting"
BIG
DATA
IOT
Machine
learning
RPA
Artificial
Intelligence
Blockchain
Augmented
reality
ERP
optimization

17. “Many companies are
lacking a digital
workforce strategy
end-to-end or never
even though about it"
Hardly any organization
currently has a Digital
workforce strategy
Digital Workforce Strategy
People (Who)
Process (How, When)
Technology (What)
Mindset (Change)

18. Implementing digital without
proper collaboration plan will
not delivery expectations
“The only way how
breakthroughs in
digital can be
achieved is by
properly preparing our
workforce how to
interact with
machines”
What (Re) skilling does my organization
require?
How can machines help you in your
daily work?
What is the optimal interaction?
How can you team with machines?
How do I manage the cultural change in my
organization?

19. Ensure that your people
join you in your digital
journey
“Continuous
interaction with and
involvement of your
organization will lower
the existing fear or
resistance”
Communicate &
involve from day 1
• What, when, why
• How will it help you
• How can you help us!
Prepare them for
digital
• Training
• Empowerment
• Involvement in projects
Show them the
value chain
• How can I move up, helped by
digital
• How does my future role look
like
Learn how to work
with digital
• Train the tools / train solutions
• Use their knowledge combined
with the digital solution
• Show why it helps

20. Summary of this session
Sponsorship of C-suite
End-to-End strategy
Clear view where do to focus on & how
this links to my strategy
Which tools for which solution & how to
integrate them with each other
Have organization, governance and people ready
Select the right partner to support you (knowledge, skill, update)
Ensure end to end investment budget is ready in line with your strategy

21. Question 1
Which digital initiatives
are you considering or
working on currently and
for which purpose?

22. Question 2
What are in our
view the main
preparation steps
and how do we
see our digital
readiness?

23. Question 3
Do you work on a
digital workforce
strategy and what
should be part of that?
– How do you see the
workforce of the
future?

24. Wrap-up
What will be our next
topic?

25. Questions & Answers

26. Thank you for your
attendance