Presentation to delegates at the annual conference of Socitm, the public sector IT association, on 11 Octiber 2010.

1. Citizen Service
Platform
SOCITM Conference
11th October 2010
Rich Gwyther
Acting Head of Local and
Regional Government
richgw@microsoft.com
0118 909 3460
07802 881 654

2. Agenda
The changing Public Sector landscape
What are customers changing to reduce costs?
How can Microsoft help you to save money?

3. The Public Review
ICT Supplier
Sector IT spend moratorium
is changing
Changing Government
Government Cloud
Relationships

4. The challenge posed by
the Prime Minister
How to make things better
without spending more
money

5. Technology is Central to the policy agenda
CIO’s Office

7. The Citizens are Revolting…
Image ©: BBC

9. Agenda
The changing Public Sector landscape
What are customers changing to reduce costs?
How can Microsoft help you to save money?

10. Cost Saving Initiatives
Outsource/
Simplify
Transform

11. Slough Council

12. Havering & Newham Councils

13. Wakefield Council

14. Love Clean Streets (Lewisham)

15. Tayside Fire and Rescue

16. Agenda
The changing Public Sector landscape
What are customers changing to reduce costs?
How can Microsoft help you to save money?

17. Microsoft Role in UK
Economy
Microsoft has over 30,000 partners in the UK
For every £1 Microsoft revenue in 2009, the
local partner ecosystem made £8.84.
Companies in the local ecosystem will drive
nearly £6 billion of investment, most of it in
the UK.
The Microsoft partner ecosystem:
- employs over 500,000 people ,
Source: IDC
Economic Impact
- accounts for 38% of IT employment
Stud 2009
- contributes 42% of IT-related taxes
Microsoft Research Centre in Cambridge is a
£50m investment and employs 140 world
class researchers and several hundred other
staff.

18. PSA09 Agreement Savings
PSA09 delivers:
• Price transparency
• Same price for all regardless
of size
• £112m cost savings for UK
Gov in 2009/10 on £304m
• Software packages to suit
different roles – buy only
what you need
• The ability to transfer and re-
use licences
• Flexibility to stop paying for
licensing not used
• Discounts for partner
solutions

19. The Citizen Service Platform
It’s about outcomes delivered by
people & process enabled by
capabilities which are delivered
by the Microsoft Platform

20. Outcomes, Delivered by People, Supported by Technology

21. Cloud Drives
Transformation
CREATES LEARNS AND
ENHANCES
SOCIAL & DRIVES SERVER
WANTS
OPPORTUNITIES HELPS YOU ADVANCES THAT
PROFESSIONAL SMARTER
& LEARN, DECIDE DRIVE THE CLOUD
INTERACTIONS DEVICES
RESPONSIBILITIES & TAKE ACTION

22. Microsoft Cloud Services

23. Summary
Challenges
Government Spending review
Citizen expectation and engagement
Microsoft technology addresses these challenges
Standardisation
Efficient Procurement
Cloud based Services
Outsource/
Simplify
Transform

24. Useful Links
Microsoft UK Public Sector
www.microsoft.com/uk/lrg
Microsoft Citizen Service Platform
www.microsoft.com/csp
Microsoft Cloud
www.microsoft.com/cloud
Outsource/
Simplify
Transform

25. Citizen Service
Platform
Thank you
Rich Gwyther
Acting Head of Local and
Regional Government
richgw@microsoft.com
0118 909 3460
07802 881 654

26. Additional Slides

27. Microsoft Proposal to drive cost savings
& efficiency is based around the
following:
Outsource/
Standardise Simplify Transform
1. Standardise 1. Licensing Agreements 1. Move to the cloud
infrastructure 2. Virtualise 2. Modern Working
2. Use existing assets 3. Core Services Environment
to drive out
duplicate costs
27

28. Outsource/
Simplify Transform
Initiative Concept
1 Cost Avoidance Use existing assets to drive out duplicate costs Deploy existing
EA S/W – SharePoint for EDRM, OCS for Voice, Live Meeting
for T&E reduction
2 Standardised Desktop Standardisation across LG Estate - support, maint, reporting,
power management
3 Small Apps, Case Management Dynamics for Case Management, CRM and XRM (Small apps)
& CRM Standard/Multi-tenanted environment – replacement for Access
DBs
28

29. Outsource/
Standardise Transform
Initiative Concept
4 S/W Licensing & Smarter ways of buying & greater control. All-up agreements for
Asset Management smarter buying
5 Shared Services Re-use of existing and complementary MSFT S/W for Shared
Services. Crown CAL.
6 Server Virtualisation Reduced power consumption, datacentre space. & TCO of Server
estate.
29

30. Standardise Simplify
Initiative Concept
7 Cloud Mail & Collaboration – one email platform for all & SharePoint as a
‘Service’. Speed of deployment, management, flexibility etc
8 Cloud Extras Directory Services
Open Government Data Initiative
Azure & Application Platform
30

31. Standardise 2 – Standardised Desktop Standardise Simplify
Outsource/
Transform
A pre-defined, standardised Windows desktop across the whole of Government based on the work we
have done with the US Federal Government Desktop Core Configuration. This approach will
significantly reduce the cost (outsourcer & IT staff/resources) and complexity of managing multiple
desktop configurations across Government.
Key Microsoft Play for Gov. Examples
•Potential in-year savings of £354m •US Air Force
•Based on 3m central Gov desktops: • £39 reduction/desktop/year
• PC Management £4m • Total £94m over 5 years
• App Virtualisation up to £300m • £10m power savings per year
(£30 per desktop potential saving) •City of Miami
• Multiple images £50m • 3.5k employees. £81k per year
Savings in future years savings from deployment of
•PC management £478m 5 years Win7
•Five year savings of circa £1,428m • £29k energy cost saving in year 1
Next steps
•Discussions with Cabinet Office are in place for Pan- Government Desktop
•How can we expedite refresh strategy with assistance around Standardisation and components such as Win7
•Engagement with SIs

32. Standardise 2 – Standardised Desktop Standardise Simplify
Outsource/
Transform
A pre-defined, standardised Windows desktop across the whole of Government based on the work we
have done with the US Federal Government Desktop Core Configuration. This approach will
significantly reduce the cost (outsourcer & IT staff/resources) and complexity of managing multiple
desktop configurations across Government.
Key Microsoft Play for Gov. Examples
•Potential in-year savings of £354m •US Air Force
•Based on 3m central Gov desktops: • £39 reduction/desktop/year
• PC Management £4m • Total £94m over 5 years
• App Virtualisation up to £300m • £10m power savings per year
(£30 per desktop potential saving) •City of Miami
• Multiple images £50m • 3.5k employees. £81k per year
Savings in future years savings from deployment of
•PC management £478m 5 years Win7
•Five year savings of circa £1,428m • £29k energy cost saving in year 1
Next steps
•Discussions with Cabinet Office are in place for Pan- Government Desktop
•How can we expedite refresh strategy with assistance around Standardisation and components such as Win7
•Engagement with SIs

33. 33

37. A digitally literate
community
A rich pool of
creative, digital
and IT workers
A growing network
of creative, digital
and IT companies