Managing ICT well is no different to managing organisations or teams. You need to take care of people, money, physical resources and services and set the right environment and tone. If you don’t, you won’t get the benefits (and if you don’t when time are tough – then organisations will fail)

1. Sarah Stevenson Cosmic Projects Manager March 20 th 2009

10. Technology Rampant The way we’ve always done things Review ways of working Potential Realised Adapted from: David Wilcox and Terry Grunwald 1 2 3 4 10 9 8 7 6 5 Reference Guide steps: Technology New Old Processes New Old

22. The Mission What is the key mission of your organisation Clients’ standpoint To achieve our Mission , which goals must we pursue to meet our clients’ needs? Funders’ and Stakeholders' standpoint To achieve our Mission , which goals must we pursue to meet our funders’ and stakeholders’ needs? Internal processes standpoint To achieve our Mission , our goal is to pursue excellence in the most appropriate internal processes to meet our client and funder & stakeholder needs; in which internal processes must we excel? Reflection & improvement standpoint To achieve our Mission , our goal is to reflect and to improve to meet our client and funder needs; how do we do this? Adapted from: Kaplan and Norton

24. The Mission To provide a personal and original wedding cake design and bake service Clients’ standpoint Funders’ and Stakeholders’ standpoint Internal processes standpoint Reflection & improvement standpoint Delivering Serving Reporting Running Maintaining Counting Training Disseminating Reviewing Finding

36. Workshop prepared by Sarah Stevenson Cosmic www.swict.org.uk [email_address] 01404 813226