This document summarizes Microsoft's cloud computing offerings and why they are relevant for nonprofits. It discusses how the cloud can help nonprofits focus on their mission by managing services rather than infrastructure and saving on costs. Key Microsoft cloud services outlined include Office 365, Azure, and new tools like Microsoft TownHall for online engagement. The document emphasizes how the cloud provides security, productivity gains, control and legacy application support for nonprofits. It also shares nonprofit customer success stories and provides information on how to get started with Microsoft's cloud offerings.

1. What’s Microsoft Got in the Cloud and Why Does it Matter to Nonprofits? Stan FreckDirector, Cloud ComputingMicrosoft US Public Sector

2. CHANGINGDEMOGRAPHICSUBIQUITOUSCONNECTIVITYINCREASED EXPECTATIONS, BUT REDUCED RESOURCESTODAYS ENVIRONMENT

3. What is the cloud?An approach to computing that’s about getting scalable computing resources on the internet and connecting to (and from) a variety of devices and endpoints

4. CLOUD 2000s & FutureCloud Computing, Social NetworksProducts>Solutions>ServicesINTERNET Mid ‘90sBrowsers, Email, eCommerce, Hosting, Wi-Fi, Web 2.0CLIENT/SERVER Mid ‘80sDistributed ComputingPC & APPS Early ’80sWord Processor, SpreadsheetsDOS, GUI, Windows

5. Managing Services, Not InfrastructureThe Next Logical Step in Enterprise ComputingOn Premises – “Feast or Famine”Cloud Computing – “Right Capacity, Right Time”Managed costsCapex/opex flexibilityCapacity on demandSmaller carbon footprint …all of which frees up your resources to focus on your mission

6. SaaSPaaSIaaS

7. “Don’t run out and do this just because it’s ‘cloud,’ and don’t run out and not do it because it’s ‘cloud.’ If the goals and objectives of your organization lead you to a cloud solution, then go with it.”Carol LawsonCIO California Public Utilities Commission

8. Microsoft’s VisionPCMobileWeb

9. Azure, Live, OnlineLive ServicesOnline Services3rd PartyApps & SolutionsNetworksDatacentersComputers

10. Microsoft Consumer Cloud Services500M Active Windows Live IDs!369M People Using Hotmail!Over 3B WW Queries Each Month!Over 600M Unique Users14B Ads Per MonthOver 6M Songs In The Catalog20M People On Xbox Live!2B Unique Calls Per YearCLOUD SERVICESTV/HOMEPCMOBILE

11. Microsoft Online/Azure Cloud ServicesCLOUD SERVICESBUSINESS APPSCOLLABORATIONSTORAGEPLATFORMIDENTITYCOMMUNICATIONSPRODUCTIVITYON-PREMISES

12. Benefits for your organizationStaff can focus on what they do best: mission, programsAlways on the latest technologyEnterprise-class reliability and securityEconomies of skill and scaleSave money

13. What Do Customers Want To Know About The Cloud?CUSTOMERS ASK US:Is It Secure?Should We Go ‘All In’ Or Hybrid?How Will We Gain Productivity?Can You Help Us Comply With Regulations?Will I Still Have Control?Will My Legacy Apps Still Work?

14. What Do Customers Want To Know About The Cloud?CUSTOMERS ASK US:Is It Secure?Enable Physical & Logical Data Protection

15. Our Datacenters Are All ISO 27001 Certified

16. Leading Security Architects And Years Of Enterprise ExperienceWhat Do Customers Want To Know About The Cloud?CUSTOMERS ASK US:Should We Go ‘All In’ Or Hybrid?You Can Go To An ‘All In’ Model

17. You Can Migrate Specific Apps (i.e. email)

18. You Can Migrate Specific UsersWhat Do Customers Want To Know About The Cloud?CUSTOMERS ASK US:How Will We Gain Productivity?End Users Have ‘Anywhere Access’ To Data & Applications

19. Cloud Services For End User Collaboration

20. Simplified IT Maintenance

21. Users Get Our Most Up To Date Innovation – “Evergreen” PromiseWhat Do Customers Want To Know About The Cloud?CUSTOMERS ASK US:Can You Help Us Comply With Regulations?We Have Experience With Government & Clients In Highly Regulated Industries

22. We Will Work To Adapt To New And Changing Regulations & Requirements To Meet Your NeedsWhat Do Customers Want To Know About The Cloud?CUSTOMERS ASK US:Will I Still Have Control?Customers Own & Control The Use Of Their Data

23. We DO NOT Data Mine Or Monetize Our Commercial Services Through Advertising

24. We Have A Long History Of Hosting And Provide Reliability SLAsWhat Do Customers Want To Know About The Cloud?CUSTOMERS ASK US:Will My Legacy Apps Still Work?Use Your Active Directory Federation

25. Cloud Services Built With Interoperability In Mind

26. Help To Migrate Apps When NecessaryWhat matters?Vision matters …Commitment matters … Choice matters … Platform matters … Scale & efficiency matter …Security & privacy matter ... Roadmap matters … Investment matters … (so does business model) Customer success matters …(Real-world, Large-scale, Enterprise-wide … not pilots)20

27. Scale & efficiency matter …(6 years)2B emails/day>1M users(7 years)5B confmins/yrWeb Applications(15 years)450M+ active users(2010)Avail to 400M consumers at release(11 years)2B queries/ mth(11 years)320M+ activeusers(12 years)Largest non-ICP/IP cloud service x100M users(13 years)550M users/mth(15 years)450M+ active users$2.3B data center investment15 global data centers (135 total MW)>200 of the world’s largest services, some for >15 yearsSLAs w/ financial penalties … not more of the same if we missSmallest customers go along for the ride with the largest

28. Security& privacy matter …New enhancements and certificationsAchieved ISO27001 certificationCompleted SAS70 Type I and II auditsControls that assist with HIPAA, FERPA, and 21 CFR Part 11TIC complianceFIPS 140-2 complianceMaster Administrator featureBPOS will have the followingFISMA certification and accreditation within 6 monthsTwo Factor AuthenticationEncryption through RMSSAS70 Type I and II AuditsISO 27001Trusted Internet ConnectionFIPS 140-2Coming Soon:Controls that assist with:FISMA21 CFR Part 11Two Factor AuthenticationHIPAAEncryption through RMSFERPAMaster AdministratorSmallest customers go along for the ride with the largest

29. Roadmap matters …Online DedicatedOn PremiseOnline StandardWave 2010Functionality and FlexibilityWave 2007Total CostSmallest customers go along for the ride with the largest

30. Investment matters …TOTAL FY09 R&D INVESTMENTFY09: $9.1B$6.3B$5.2BSOURCE: 10K & 20K SEC Filings 12/31/08 Except Oracle 5/31/09, RIM, Sony and Nintendo 3/31/09$4.9B$2.8B$2.8B$1.1B$.7B$.4BMicrosoftSonyOracleGoogleIBMCiscoRIMNintendoAppleSmallest customers go along for the ride with the largest

31. Customer success matters …13 of the top 20 global telecom firms use MS Online48 out of 50 states use MS Online16 of the top 20 global pharmaceutical companies use MS OnlineOver 10,000 schools use Live@edu (in just six months)7 of the top 10 global energy companies use MS Online50% of the Fortune 500 use MS OnlineOver 40 million paid MS Online usersSmallest customers go along for the ride with the largestOver 500 Government entities use MS Online15 of the top 20 global banks use MS Online

32. Smallest customers go along for the ride with the largest

33. What is available to nonprofits today?

34. SOME NON-PROFIT SUCCESS STORIESKinship House, Girls Inc., CCS-Rainbow Family Services (Portland, OR)

35. Microsoft Online ServicesEnterprise class software delivered via subscription services hosted by Microsoft and sold with partnersWeb ApplicationsBusiness Productivity Online Suite

36. Microsoft Dynamics CRM for NonprofitsCustomized and Affordable

37. Solution pack with functionality for:

38. Donation and pledge management

39. Member and constituent management

40. Campaign management

41. Case management

42. Event management

43. Tailored dashboards and reports

44. Available within Outlook and off-line

45. Payment solution for collecting online donationsannouncing

46. Microsoft TownHalla new online engagement platform, hosted on Windows Azure, that organizations can use to build interactive experiences and dialogue with communities online around various topics, issues, opinions, etc. www.microsofttownhall.com

47. Not just on the web… everywhereTabletsPC / MacMobileWebIntranetSocialWidgets for 3rd Party Sites

48. Microsoft TownHall isa cloud-hosted social experiencemoderated forumcommunity forumideas sitewith a built-in reputation systemincent users to create identityusers earn points and badgesoptimized for data collection

49. Microsoft TownHall software is available at nocost! download at: code.msdn.microsoft.com/TownHallOnly requirement is that it run on the Azure platform get pricing and a free trial: www.microsoft.com/windowsazure/offers/ Customize in-house or engage our partners find partners at: www.micrsoft.com/TownHallWhat does it cost?No servers to buyNo new IT staff to hireNo long term commitmentsEasy to scale – use only what you need, when you need itRun on it’s own website or appear as part of your existing site (i.e. – townhall.yoursitename.com)

50. Partners trained and ready to helpcustomized sitesintegration into existing sitesturnkey SaaS offeringswww.microsofttownhall.com

51. How to get it – Microsoft Online ServicesBusiness Productivity Online Suite (BPOS)Engage experienced BPOS partner to plan migration and implementationnPowerMicrosoft Partner NetworkImmediate needs/interest? Contact Microsoft Community Affairs to discussDynamics CRM for Nonprofits Get the Dynamics CRM and the Nonprofit SolutionDynamics CRM Online for Nonprofits: crm.dynamics.com/ngoNeed On Premise? Need more than CRM? Check out TechSoup!Get Expertise from partners: Npower; Microsoft Partner NetworkMicrosoft TownHallGet the code code.msdn.microsoft.com/TownHallGet help from partners: Synteractive, MondoRobot, Inetium, Close ToolsGet free Azure time (while it lasts!) www.microsoft.com/windowsazure/offers/

52. “The system runs seven-by-twenty-four,never gets sick, never goes on vacation, and we can’t replicate that.”Gordon Peterson, IT Director – City of Carlsbad, CABusiness Productivity Online Suite Customer38

53. “THE BEST WAY TO PREDICT THE FUTURE IS TO CREATE IT.”-Peter DruckerLearn more:http://www.microsoft.com/cloudhttp://www.microsoft.com/online

54. APPENDIX – OFFERING/ROADMAP DETAILS

55. A Guide to Business Productivity Online Services Companies of any sizeFull featured for flexibilityFull IT administration and configurationRich client, web, and mobile accessMultiple license optionsIndividual professionals and small organizationsLimited features for simplicity and ease of useLimited administrationRich client, web, and mobile accessE-commerce or partner resale purchase onlyOptimized for large enterpriseFull featured for flexibilityFull IT administration and configurationRich client, web, and mobile accessIntegration with LOB appsIndividuals Small Organizations Midsize Companies Large Enterprises41Microsoft Confidential

56. Wave 14 InvestmentsFederationServer ParityActive DirectoryOn-Premises ServersTrusted CommunitiesClose the feature gap between server & serviceReliable & ScalableNew FeaturesMobility & VoiceUnified MessagingMobile SharePointVoice OfferingSee details on next slide42Microsoft Confidential

57. Exchange OnlineOC Online & VoiceOnline PlatformSharePoint OnlineServer 2010 UpgradesOCS Server 2010Exchange 2010SharePoint 2010ADFS 2.0Communicator Web AccessTransport RulesWindows Mobile ExperienceImproved Mac SupportEmail Record ManagementMOSS WorkflowsFederationImproved ScalabilityMy SitesDistribution ListsInternational ExpansionFederated SearchImproved OWAMobile Companion OfferingImproved Admin & User ExperienceBusiness Data Catalog & Web PartsOne Phone NumberMail TipsIgnore/Move ConversationExcel ServicesIntra-domain calls through OC OnlineConversation ViewSimul-RingBusiness IntelligenceVoicemail PreviewExtranet/Anonymous OptionsBPOS Wave 14 Feature DetailsDual fork to mobile43Microsoft Confidential

58. Business Productivity Online SuiteHigh Level Roadmap2008200920102011H2 2010Standalone Unified MessagingNew Retention PoliciesAdditional controlsProjects OnlineFASTMarch 2010Update withExchange, SharePoint Server 2010Feb 2009DesklessWorkerBlackberry Admin PortalLower Recovery Time/Point Objectives (RTO/RPO)SharePoint WAN AccelerationSeptember 2009SharePoint ExtranetAd-hoc ConferencingDesktop Sharing5GB mailbox250 Seats Live MeetingMultiple AD supportTwo Factor AuthenticationBPOS-Dedicated6-8 months updateH1 2011Update with Office CommunicationServer 2010March 2010OC Online Voice with Unified MessagingMinor UpdateMajor UpdateQ2 2010 SharePoint Online Limited BetaExchange Online Limited BetaOffice Web Apps Limited BetaOrder on Behalf TrackingH2 2010Update with Exchange,SharePoint, OC 2010 ServersOffice Web Apps June 2009Increase mailbox attachment sizeOutlook 2003 w/o Free BusyAugust 2009SMTP RelayExchange JournalingNew language in MOACBPOS-Standard6-8 weeks updateApril 2009Deskless Worker19 New MarketsOC Online Blackberry Device SupportQ4 2009Additional markets and languagesImproved domain managementDelegate Access/Send-As for Shared MailboxOutlook 2003 ConnectorExchange Online Usage ReportingSelf Service BES supportPartner name on Invoice (Nov 2009)Delegated Admin (Dec 2009)September 2009Support 30K seatsImprove Mac SupportBulk ActivationPOP Mail ClientJuly 2009Hosted Exchange migration toolIncrease SharePoint upload size to 250MBLive Meeting Standard to 250 usersQuick TrialPartner order on behalfH1 2011Update with OC conferencing and voice

59. Detail Comparison(Standard)Client AccessE-mail,CalendaringContacts,DirectoryUM, FaxSecurityCompliance/ArchivingAdministrationDelegates (“send on behalf of”)

60. Shared mailboxes (“send as”)

61. Address rewrite

62. Server-side forwarding

63. Out of Office

64. WebReady document viewing

65. Conference rooms

66. Resource booking attendant

67. Conference room delegation

68. Tasks

69. Personal contacts

70. Shared contacts

71. Personal distribution groups

72. Shared distribution groups

73. Global address list

74. Offline address book

75. Forefront Online Protection for Exchange (AS/AV)

76. Forefront for Exchange (AV)

77. Route inbound mail on-prem for filtering

78. Safe senders

79. Blocked senders

80. Outlook 2003*, 2007, 2010

81. Outlook Anywhere

82. Autodiscover

83. Outlook Web Access

84. Custom OWA URL

85. Entourage 2004*, 2008*, WS edition

86. POP

87. Windows Mobile

88. iPhone

89. Other ActiveSync devices

90. BlackBerry Enterprise Server (add-on)

91. ActiveSync security policies

92. Remote device wipe[not available]Web-based management

93. Active Directory sync

94. Bulk user activation

95. Deleted item recovery

96. Deleted mailbox recovery

97. Journal e-mail to external archive

98. Journal e-mail to EHA

99. Hosted voicemail (integration with PBX)

100. Outlook Voice Access

101. “Play on phone” button

102. Missed call notifications

103. Caller ID

104. Company auto-attendant

105. Self-service PIN reset

106. Message waiting indicator

107. Voicemail preview

108. Call answering rules

109. Protected voicemail

110. Exchange Personal Archive

111. E-Discovery or Multi-Mailbox Search

112. Message Retention (Archive and Delete Policies)

113. Message Retention (Legal Hold Policy)

114. Compliance Auditing

115. Remote PowerShell

116. Role Based Access Controls (RBAC)

117. Exchange Management Console (x-premises management)

118. Enhanced migration tools

119. No OST resync after migration

120. Offboarding tools

121. Support for orgs >50,000 users

122. Dynamic distribution groups

123. Restricted distribution groups

124. Moderated distribution groups

125. Share personal contacts

126. Contact info update (user self-service)

127. Route outbound mail on-prem for filtering

128. Multi-factor auth (smartcard, soft cert)

129. S/MIME

130. Integration with on-premises RMS (for search, pre-licensing)

131. RMS-enabled transport rules

132. Journal decryption of RMS messages

133. Outlook Protection Rules

134. Improved service and data continuity (RPO and RTO)

135. GUI for some features

136. Conversation view

137. Ignore/move conversation

138. MailTips

139. POP aggregation

140. Shared nickname cache across Outlook and OWA

141. Message tracking (user self-service)

142. Free-busy interop with on-premises

143. Free/busy sharing with other orgs

144. Share full calendar detail with other orgs

145. Publish calendar for anonymous access

146. Customize OWA login page

147. Customize ActiveSync security policies

148. Full OWA support in Firefox/Safari

149. IM and presence in OWA

150. OWA side-by-side calendar view

151. Mobile free/busy lookup

152. Mobile reply status

153. Mobile SMS sync

154. Over-the-air update for Outlook mobileApplications/DeveloperIntegration with OCS voice services on-premises

155. Fax receiving

156. GUI for some features

157. Mailbox PST export by administrator

158. Provision users in multiple datacenters

159. Exchange Web Services (EWS)

160. EWS Managed API for .NET

161. SMTP relay

162. Multi-factor auth (RSA, Swivel, etc)

163. Forced TLS

164. Advanced auditing/logging

165. Public folders

166. MAPI/CDO access

167. Custom code/dlls

168. Transport agents

169. Custom OWA themes, colors, add-ins

170. BES management and reporting

171. LinkAccess (internal Sharepoint and file shares accessible via OWA and mobile)Online TodayNew in H2 2010 UpdateOn-Premises Only45* Capability is not carried forward in Online wave 14

172. 2010 Detail Comparison(Standard)Client AccessE-mail,CalendaringContacts,DirectoryUM, FaxSecurityCompliance/ArchivingAdministrationDelegates (“send on behalf of”)

173. Shared mailboxes (“send as”)

174. Address rewrite

175. Server-side forwarding

176. Out of Office

177. WebReady document viewing

178. Conference rooms

179. Resource booking attendant

180. Conference room delegation

181. Tasks

182. Personal contacts

183. Shared contacts

184. Personal distribution groups

185. Shared distribution groups

186. Global address list

187. Offline address book

188. Forefront Online Protection for Exchange (AS/AV)

189. Forefront for Exchange (AV)

190. Route inbound mail on-prem for filtering

191. Safe senders

192. Blocked senders

193. Outlook 2003*, 2007, 2010

194. Outlook Anywhere

195. Autodiscover

196. Outlook Web Access

197. Custom OWA URL

198. Entourage 2004*, 2008*, WS edition

199. POP

200. Windows Mobile

201. iPhone

202. Other ActiveSync devices

203. BlackBerry Enterprise Server (add-on)

204. ActiveSync security policies

205. Remote device wipe[not available]Web-based management

206. Active Directory sync

207. Bulk user activation

208. Deleted item recovery

209. Deleted mailbox recovery

210. Journal e-mail to external archive

211. Journal e-mail to EHA

212. Hosted voicemail (integration with PBX)

213. Outlook Voice Access

214. “Play on phone” button

215. Missed call notifications

216. Caller ID

217. Company auto-attendant

218. Self-service PIN reset

219. Message waiting indicator

220. Voicemail preview

221. Call answering rules

222. Protected voicemail

223. Exchange Personal Archive

224. E-Discovery or Multi-Mailbox Search

225. Message Retention (Archive and Delete Policies)

226. Message Retention (Legal Hold Policy)

227. Compliance Auditing

228. Remote PowerShell

229. Role Based Access Controls (RBAC)

230. Exchange Management Console (x-premises management)

231. Enhanced migration tools

232. No OST resync after migration

233. Offboarding tools

234. Support for orgs >50,000 users

235. Dynamic distribution groups

236. Restricted distribution groups

237. Moderated distribution groups

238. Share personal contacts

239. Contact info update (user self-service)

240. Route outbound mail on-prem for filtering

241. Multi-factor auth (smartcard, soft cert)

242. S/MIME

243. Integration with on-premises RMS (for search, pre-licensing)

244. RMS-enabled transport rules

245. Journal decryption of RMS messages

246. Outlook Protection Rules

247. Improved service and data continuity (RPO and RTO)

248. GUI for some features

249. Conversation view

250. Ignore/move conversation

251. MailTips

252. POP aggregation

253. Shared nickname cache across Outlook and OWA

254. Message tracking (user self-service)

255. Free-busy interop with on-premises

256. Free/busy sharing with other orgs

257. Share full calendar detail with other orgs

258. Publish calendar for anonymous access

259. Customize OWA login page

260. Customize ActiveSync security policies

261. Full OWA support in Firefox/Safari

262. IM and presence in OWA

263. OWA side-by-side calendar view

264. Mobile free/busy lookup

265. Mobile reply status

266. Mobile SMS sync

267. Over-the-air update for Outlook mobileApplications/DeveloperIntegration with OCS voice services on-premises

268. Fax receiving

269. GUI for some features

270. Mailbox PST export by administrator

271. Provision users in multiple datacenters

272. Exchange Web Services (EWS)

273. EWS Managed API for .NET

274. SMTP relay

275. Multi-factor auth (RSA, Swivel, etc)

276. Forced TLS

277. Advanced auditing/logging

278. Public folders

279. MAPI/CDO access

280. Custom code/dlls

281. Transport agents

282. Custom OWA themes, colors, add-ins

283. BES management and reporting

284. LinkAccess (internal Sharepoint and file shares accessible via OWA and mobile)Online TodayNew in H2 2010 UpdateOn-Premises Only* Capability is not carried forward in Online wave 14

285. (Standard)2010 Detail ComparisonIM/PConferencingVoiceClientFederation /SecurityAdministrationArchiving/complianceIM archiving in EHA

286. Meeting content archiving ?

287. Multi-party IM & Presence

288. Address Book Search / DLX

289. File Transfer*

290. 1:1 Audio and Video*

291. Office Integration – IM/Presence

292. Exchange Integration – Calendar

293. Sharepoint Integration – IM/Presence

294. Power Shell Cmdlets for user provisioning

295. Power Shell cmdlets for Server config management

296. Client Version Check

297. DB export and import

298. Backup/restore

299. CDR for internal uses

300. Synthetic Transactions and GetHealth Web Service

301. Live Meeting Standard

302. Office Communicator (OC W13R2)

303. Basic calls : OC-OC, OC-PSTN, PSTN-OC

304. Call transfer

305. Call hold

306. Call forwarding

307. Simultaneous ringing

308. Mobile companion -Integration with mobile carrier

309. Delegation

310. Team calling

311. Voice mail via Exchange Online UM

312. IM & media encryption

313. IM filtering

314. Co-existence with Exchange/SP on-premises

315. Conferencing through OC client

316. OC Audio, video & web conferencing

317. Escalation from IM

318. Desktop sharing

319. Applications sharing

320. PPT upload

321. Whiteboard

322. Annotations

323. Sharing from Office apps

324. Lobby

325. Easy join from outlook reminder

326. Recording and playback

327. Integration with ACP providers for PSTN audio conf *

328. Simple join URL

329. OC 14 Rich Client

330. Reach Client - Silverlight (IM & conferencing)

331. Attendee OC client

332. Communicator Mobile (WM7)

333. 3rd party compliance solutions

334. Split domain support (OCO/OCS on-prem)

335. PIC w/ WLive

336. Federation with on-prem OCS

337. Federation with other OCO tenants

338. Anti-virus scanning for meeting content and file transfers

339. OC 2007 R2

340. CoMo on WM6

341. Firewall traversal for files and A/V

342. Live ID

343. MSODS provisioning

344. Presence with Pictures

345. IP deskphone

346. Response groups

347. E-911 via OC

348. Branch office appliance

349. Call admission control

350. Analog devices

351. Common area phones

352. Call park

353. Private line

354. Multitenant aware PS cmdlets for fedration including user mgmt for split domain

355. Multi-tenant aware Power shell commandlets for conf/collab

356. Provisioning cmdlets for ACP provisioning

357. Provsioningcmdlets for MC provisioning

358. Better troubleshooting Applications/DeveloperIntegration with on-premise video conferencing systems

359. PSTN audio conferencing on OCS MCUs

360. 3-4 Pilots (OC APIs)

361. BigFin UI for user provisioning

362. BigFivn UI for policy management

363. Detailed health and toplolgy based status

364. Support post 14 deployment

365. Communicator Automations API only

366. Server-side APIsNote: OC Online W14 delivered in 2 phases (H2 2010, H1 2011)* Not available in OCS on-premOnline TodayNew in W14On-Premises Only

367. 2010 Detail Comparison(Standard)SitesCommunitiesContentSearchInsightsCompositesService SpecificMultiple Site Collections per customer

368. Manage Site Collection Features and quota

369. Off-boarding of customer data

370. Integrated business intelligence dashboards

371. Key performance indicators

372. Filter web parts

373. Integrated flexible spreadsheet publishing

374. Share manage and control spreadsheets

375. Web-based business intelligence using excel services

376. Data connection libraries

377. Business data web parts

378. Business data actions

379. Report center

380. Visio Integration

381. Web Analytics

382. People and groups lists

383. Calendars

384. Email Integration

385. Task Coordination

386. Surveys

387. Document Collaboration

388. Issue Tracking

389. Templates (SODA)

390. Document Information Panel

391. Document Action Bar

392. Retention and Auditing policies

393. Navigation controls

394. Content publishing

395. Page Layouts

396. RSS Content Syndication

397. Privacy & security

398. Audience Targeting

399. Site and document aggregation

400. Site Manager

401. Mobile Device Support

402. SharePoint sites and Documents Roll up web parts

403. Integration with SharePoint designer (except site backup and restore)

404. Search in a single site collection

405. Forms libraries

406. Custom non-code workflows

407. Centralized forms management and control

408. Design once development model

409. Form import wizard

410. Integrated deployment model for no-code forms

411. Compatibility Checker

412. Enterprise content sources

413. Cross site-collection search

414. Admin & Management

415. Indexing Controls

416. Business Date Search (via Federated Query)

417. Phonetic Search

418. People search

419. Vanity domains for non-SSL sites only

420. Tenant admin across site collections

421. Better control of FQDNs

422. Managed path site collections

423. Standard and Enterprise USL

424. Improved Content authoring

425. Slide Libraries

426. Document Management Site Templates

427. Standard Enterprise and Publishing Site templates

428. Policies, auditing and compliance

429. Improved Records Repository

430. Legal Holds

431. Metadata and taxonomy

432. Content Organizer

433. Metadata driven Navigation

434. Document IDs

435. Document Sets

436. Standard Site templates

437. Improved Wikis and Blogs

438. Social Networking Web part

439. Real time presence and communication

440. Tagging

441. Rating

442. Note Board

443. Tag Cloud

444. Activity Feed

445. Standard Meeting Site Templates

446. SharePoint WorkSpace

447. Improved My Sites

448. Improved Forms Technology

449. Improved Workflows

450. Business Document Workflow Support

451. Partial trusted workflow actions

452. Browser based forms

453. Improved BDC (Read/Write)

454. External Lists

455. Access Services

456. Improved SPD

457. Business Data Search (via Indexing)

458. FAST

459. Defining new custom content sources

460. Crawling BDC Data

461. Relevance Features

462. Did you mean?

463. Query Recommendation

464. Configure crawled file type

465. Authoritative pages

466. Portal Site Templates

467. Site Directory

468. Colleagues and membership web parts

469. User Profiles import

470. Extranet Access

471. Anonymous Access

472. Large Scale Internet Sites

473. Multi-lingual user interface

474. New UX

475. Cross Browser Support (Safari, IE, FF)

476. Office CY2010 Client integrationOtherPerformance Point Services

477. Project Online

478. Access Services

479. Custom Installed InfoPath form templates

480. Mail enabled lists

481. Email content as records

482. Integration with Microsoft information rights management (IRM)

483. Site variations

484. Content staging and deployment

485. Configure Information Management

486. Configure blocked file type

487. Self service site creation

488. Custom Managed Paths

489. Roll up usage AnalyticsOnline TodayNew in W14On-Premises OnlyCapacity increase: 10 GB for each subscribing

490. company and 250 MB per user. Introducing Azure™An internet-scale cloud services platform hosted in Microsoft data centers, which provides an operating system and a set of developer services that can be used individually or together.Azure™Services Platform 49

491. A set of building blocks for handling user data and application resources, and extensible components to build rich social applications and consumer experiencesDevelopment PlatformUniform way for programming Live Services from any platform, language, application or deviceExposes RESTful programming model for live resources

492. Protocol based – open standards usage: HTTP, XML, ATOM, RSS

493. Resource Model: unified model across Live

494. Symmetric client/cloud programming model

495. CRUD/Query, triggers and SPROC based interaction model

496. Libraries: Rich client libraries (.NET, Silverlight, JavaSript etc.)50

497. Set of highly scalable, developer-oriented services that provide key building blocks required by many cloud-based and cloud-aware applicationsService BusExchange messages between loosely coupled, composite applicationsConnectivity to on-premises applications; secure, federated firewall-friendly messaging;

498. Federated namespace – shared, hierarchical, Internet-accessible URL

499. Service registry – publish service endpoints, lightweight, hierarchical, RSS-based discovery

500. Relay and connectivity – unicast/multicast datagram distribution, bidirectional sockets, request-response messaging, pull-mode message delivery, Web service intermediary, WS-*/SOAP, RESTWorkflow ServiceModel and execute business logic and service interactionsReliable and scalable cloud runtime environment for user-defined declarative workflows

501. Extends Windows Workflow Foundation (.NET 3.5) to the cloud

502. Activities optimized for sending, receiving, and manipulating HTTP and Service Bus messages

503. Deploy, manage and track running workflow instances using tools and APIs51

504. Highly scalable and Internet-facing distributed database services in the cloud for storing structured and unstructured data, and processing relational queriesSQL Data ServicesInternet-facing database built on SQL Server relational databaseData storage – blobs, flexible, structured, birth to archival, multiple consistency levels

505. Data Processing – filters, aggregates, user-defined logic, online-offline indexing

506. Data Delivery – network proximity aware, locate closest static-content copies, spanning trees for live-content, failure resiliency52

507. Enabling Innovative New Service PossibilitiesA Few Examples* Requires Deskless Worker SKU

508. NGO CRM SOLUTION OVERVIEW

509. ExtensibilityDeclarative customizations (no code, just point and click)Accelerators for Microsoft Dynamics CRM (available free of charge)Event Management AcceleratorE-Service AcceleratorPortal Integration AcceleratorExtended Sales ForecastingWindows Azure for complex scenarios requiring .NET code

510. Integration with OutlookThere is seamless integration with Outlook 2007 – users only need to have one interface to learn and interact with!Outlook Tip:You can go “offline”, simply by clicking the “Go Offline” button. You can continue to work without an internet connection, and your data will be synchronized when you get connected again!

511. Member & Constituent ManagementTrack related – - Multiple Addresses - Activities - phone calls, emails, letters, service activities, appointments, etc. - Relationships – employee/employer, board member of, family - Pledges and donations - Cases - Orders, Invoices - Contracts….and moreTerminology Tip: - A Member may be an organization or a household - A Constituent is an individual

512. DonationManagementDonations may be related to a Constituent, Member, Pledge, Program and/or a Campaign.Workflow suggestion: When a donation is recorded, you may choose to run a “workflow” that automatically sends the donor a “thank-you” email with data from the record, and notifies appropriate staff of the transaction based on the amount.

513. Pledge ManagementPledges are promises of donations and may be set up to receive multiple payments over time.Workflow suggestion: When a pledge is recorded, you may choose to run a “workflow” that automatically creates a task assigned to a specific staff member to send a special thank you/reminder depending upon the pledged amount.

514. Membership ManagementMemberships can be linked with a Constituent, a Member (organization or household), or both. These records have a begin and an end date, and may have associated benefits, donations and other activities.Benefit Tip: When a membership is recorded, you may choose to assign a default benefit such as “member promotion on web site” either by using an automated or on-demand workflow. These are often benefits that are not acknowledged but require resources to fulfill.

515. Benefits ManagementBenefits can include inventoried items such as cups or t-shirts, or they may be services or subscriptions that a member can access. You can track what benefits have been “fulfilled”, what the costs are.Activities Tip: Be sure to record conversations or emails with the constituent, especially the positive comments that may be useful in communications with funders or future members. Copy your communications coordinator so they can link back to the specific situation.

516. Campaign ManagementCampaigns are a collection of planning and communication efforts and may represent a fund drive, an event or a simply a direct mail solicitation. Track responses to campaign efforts – RSVP’s to events, donations prompted by a solicitation email, etc. to know what is working and what is not…Campaign Management Tip: Create a “campaign template” with pre-defined planning tasks and activities that you can use over and over again to save time.

517. Event ManagementThe Event Management capabilities within Dynamics CRM are extensive – track responses to invitations, attendees, sessions, sponsors, speakers, vendors, team members (staff, contracted help, and volunteers), donations associated with the event, and so much more.Event Management Tip: Track all of your costs for an event including costs for printed materials, speakers, and other activities as they are planned to be able to determine your return on investment for each event.

518. Contract & Services ManagementService Management can take the form of Service Activities, Cases, Contracts or Orders for products and/or services. The flexibility of the service management components provide a way to capture your services, associated notes and documents, and the resources required to provide them - staff, facilities, equipment, and products.Contract & Service Management Tip: All of the appointments, tasks, emails and other activities can be integrated with Outlook 2007 – so you only have one calendar to look at!

519. And more…Role based security provides administrators to manage access in a granular or high-level manner depending on your business model and data security requirements.

520. Communicate with staff using “announcements” that are displayed in the user’s default work place.

521. Users can manage their work “queues” – assigned and in progress

522. Easily create “views” and reports that provide users and managers the information they need.

523. Capture inquiries on your web site, and integrate in other ways

524. Manage the schedules of staff based upon their work hours and availability

525. Track Facilities and Equipment, and their related service and maintenance

526. Create a library of Knowledge Base articles for your staff, volunteers, board and other users

527. Create Word or email templates to merge your data into and save timeAnd more…

528. Roadmap matters …COMING SOONInternal appsConstituent servicesData feeds/ mashupsOfficeVoiceManagementEverythingFoundational Services Business Productivity Online SuitePackaged LOBSolutionsCustom LOB AppsFull MS PlatformMicrosoft Dynamics CRM ServicesMicrosoft SharePoint Services

529. Some Non-PROFIT SUCCESS STORIES

530. CASA Philadelphia(Court Appointed Special Advocates for Children)BeforeAfterUsing free webmail system; Very poor (“awful”) external-facing and internal customer experienceNo integrated calendar or calendar sharingVery few collaboration tools in use, concerns around protection of sensitive personal/legal informationMicrosoft Exchange + Outlook (and Outlook Web Access!) provides an “enterprise-class” e-mail experienceExchange allows them to now share calendars, scheduling, conference facilities, etc.SharePoint allows sharing documents; ability to collaborate, store, access, and print directly in the toolElevated professionalism of org internally and to external constituents.

531. BeforeAfterWere using a hosted Exchange solution from another vendor prior to BPOS implementation. Very expensive and servers were down oftenNo comprehensive collaboration solution; security concerns around providing unauthorized users access to file shares, etc. Hodge-podge of web conferencing and sharing toolsExchange Online (part of BPOS suite) brought costs down and improved reliabilty greatly (99.9% uptime)Now using SharePoint extensively to support remote users and other constituents who should not have access to internal file serversLiveMeeting Online: using for project status meetings with remote staff and consultants. “Love it!”

532. BeforeAfterInconsistent internal e-mail (employee preferences)Local SharePoint deployment for cross-agency resource / information sharing*Inconsistent remote access to (mission-) critical e-mail infrastructureExchange Online now powering @nethope.org e-mail addressesSharePoint Online will ensure more robust cross-agency collaboration platform*Outlook Web Access reliable and available during critical time (post-Haiti earthquake)

533. Kinship House, Girls Inc., CCS-Rainbow Family Services (Portland, OR)BeforeAntiquated, abandoned data systems including older FM Pro databases, Excel spreadsheets and mental listsCould not run reports reliably or accuratelyFragmented data systems – staff needed easy access to their dataCould not effectively manage relationships No ability to extend systems to capture new types of data, could not access data remotely, or at all in some cases because it was housed on an older workstationAfterImplemented Dynamics CRM Online for Nonprofits. Minimal customization and implementation neededWhat would have been a 6-8 month project with other systems took less than 1 monthIntegrated and centralized data, flexible and reliable reporting.Remote and networked access to data, flexible data structure, work flows automated to increase productivity and ensure effective management of relationships

534. BeforeUsing custom Access, Excel and DB II applications to track membershipNeed to roll up reports to Arc NationalOrganizational goal to gain 360 view of membership and donorsAfterDynamics CRM for Nonprofits in CRM On PremiseExisting network infrastructure ready to accept CRM Dynamics serverConfigured donor, member and event management per client requirementsSolution deployed and in use in less than 1 month