This presentation was part of the learn and share events held across the country in March, 2014.
The presentation was by Paul Webster, Lasa and looks at the benefits of digital technology in relation to care homes.
Find out more about the Volunteering in Care Homes project: http://www.ncvo.org.uk/practical-support/volunteering/volunteering-in-care-homes
Find out more about NCVO's work on volunteering: http://www.ncvo.org.uk/ncvo-volunteering
http://www.ncvo.org.uk/practical-support/volunteering/volunteering-in-care-homes
Helping care organisations and residents with digital technology
1. Connecting Care
Helping care organisations and residents
with digital technologies
NCVO - Learn and Share - 31st March 2014
Paul Webster – Community Builder & Technology Consultant
2. >About Lasa
“Lasa helps thousands of third sector and
government organisations across the UK
to deliver efficient, high quality
services. We are a charity which offers
knowledge, support and resources.”
Providing impartial Technology Advice and
Welfare Rights Support
for 30 years.
3. >About You
Type of Organisations
Do you use IT or Digital Technology?
Does your organisation have an IT plan?
Do your staff … and those you support
use technology?
Your biggest IT grumble?
4. >What is Connecting Care?
Background to the project
Why it is needed for small
providers in the sector
How we are delivering the
project – The Process...
For Care Organisations, For
Staff and for Residents
To work with existing
networks (NCVO, NCF) &
signpost to local projects
5. >Who are we working with at the moment?
Small independent providers of care in the
VCS
18 so far in 2013/14
4 Day Care Centres
2 Independent Living Centres
1 Supported Services Project
3 Training, Skills and Employment Centres
6 Residential Care Homes
2 Home Care Agencies
Covering all of England, most in the North
7. VCS Organisations – Concerns ?
Where to start
Knowledge / Skills
Confidence / Fear
Capacity / Resources
Broadband Access
Cost
Equipment not suitable
Websites that aren't accessible
Scepticism / Put off by jargon
… and you'll probably have more!
8. >The Scary Parts
Large organisation not backing up any
data – client details, staff records …
Training provider 'networking' files by sharing
a USB stick between computers in an office
A reception PC shared by two organisations
with no security between each others files
No budget for strategic IT replacement or even
for unexpected technology purchases
Paper based care records, searches through
filing cabinets, manual duplication of effort
Importance of ICT not recognised by Trustees
Poor service by ICT Suppliers
No ICT Support plan in place
Emails printed for CEO with no PC
9. Finding the right tool for the task
http://nptechuk.wordpress.com/sms-links/
From Flickr – Claire Sutton and justinbaeder
10. >A 'Care Organisation on a Shoestring'
Have a website - 1st place people look for org
Planning what you want to do with technology
Taking everyone in organisation along with you
Finding funding (or free solutions) for it
Supporting and Sustaining – On line support
communities and resource
banks
Free Tools!
11. >Our Top 5 Useful IT Tools that can
change your organisation
1. Doodle – Makes planning of meeting dates
very straightforward for participants
2. Mailchimp – Create e-bulletins, manage your
subscribers & get statistics on opens/clicks
3. MyComputerMyWay – Guides & advice to set
up a screen, keyboard, mouse to suit you
4. Technology Trust – Provide ICT advice & info
and the cost saving CTXchange service
5. Hootsuite – Dashboard to manage multiple
Facebook & Twitter streams
13. >The Good Parts
Dedication by a volunteer looking after
their organisation's IT network
Activities Co-ordinator using Skype for
residents and Youtube videos on a large screen
Willingness and foresight to equip buildings
with Wireless Internet access
Vision to see that Tablet Devices are a way to
offer activities and training ... and fun!
Recognition that on-line learning offers
significant cost & time savings
IT Training suites & eager learners
Facebook to tell good news stories
16. > Hand held Devices (Tablets & Smartphones)
Tablet PCs becoming affordable – starting
from £79 and Supermarket own brands.
12.8 million people own one, including around
1 million of those over 55 (ComScore 2013)
30% of all UK web traffic from phone or
tablet (ComScore – Dec 2012)
82% of all UK mobile phone sales are smart
phones and 71% of phones purchased by
over 55's in Dec 2012 smartphones
19% of smartphone users aged over 55
(6.1 million people)
17. > Why use tablets and smartphones?
Light, quick and easy to get started with
'The Internet', without having to worry
and bother about 'going on the internet'
Custom screens (front screen) for new users
to just display the apps / shortcuts they use
A more social shared way to view the web
59% use to check social networks, 49% for
on line shopping, 36% on line banking. 75%
of people get news first on line.
Have you viewed your website on a tablet?
18. For staff and the organisation
A portable way to access care plans & record case notes
As a mobile office reducing time, travel & paperwork
See http://apps.nhs.uk/ & http://www.iautism.info/en
For residents and service users
Tools – BIG Launcher
'Memory Trainer' & 'Brainy App'
help for Alzheimer's and Dementia
Reminiscence Activities – Youtube, Flickr, Streetview
Keep in touch – Skype & Google Hangouts
Skills – Choiceboard Creator, Life Skills Winner
Games – Pocket Pond, Talking Tom Cat
Art – My Arts, Book Creator, Grand Piano
> What can tablets be used for?
19. Technology ideas that work with older people ...
My Home Helper - https://www.myhomehelper.co.uk
A computer system developed to assist with daily routines for
individuals living with memory loss (see also 'Mindings')
Skype Bingo
Berneslai Homes linked sheltered schemes to play Bingo over
Skype with webcams & large screens
Eldy - http://www.eldy.eu/ http://www.welcometoalex.com/
Turns any standard PC into an easy-to-use computer for
people that have never used a computer before
Internet Buttons - http://www.internetbuttons.org/
Removes complicated bits of the web to give easy access to
places you need
Breezie - http://www.breezie.com/
Easy to use tablet in partnership with AgeUK
20. Tablet PC Projects
Ipad EngAGE - http://ipad-
engage.blogspot.co.uk/
- Based in North East & Yorkshire
- Residents in 90s using art activities
You Can Hub - http://www.get-tech.org/
- Running an open 'Tablets in Care Homes'
vent in summer 2014
Alive! - http://www.aliveactivities.org/
- Very popular scheme working with 200
care homes in the South West
- http://memoryappsfordementia.org.uk/
21. Technology for older people ...
A well lived life in older age is being Healthy
and Happy, Independent but not Isolated.
Connected technology (Telecare) can help
provide 'safe independence'.
“Using the Internet should be fun, not a
chore” Age UK - 'ITea and Biscuits'
It's about sharing conversations with people
near and far - Intergenerational
86% of over
55s - Internet
has improved
their lives
(Digital Unite)
23. >Our Top 5 IT Resource
Websites to bookmark
1. ICT Knowledgebase – 500 articles about
making most of technology in a small
org
2. Community How To – Covers all the main
digital websites with reviews & intro
guides
3. KnowHow NonProfit - Marketing & Comms
guides for small charities that you can edit
4. SCIE – A wide range of free e-learning courses
covering health & social care topics
5. Digital Unite Guides – Guides you can print to
help get started with tech
24. • Set a Short, medium and long
term plan.
• Listen to what residents want to
try out on-line
• Involve everyone. Committee,
Manager, Staff & Residents
• Apply to Marketing, Fund-
raising & Comms
• Relevant and human
conversations
• Implement, monitor and adjust.
Remember it takes time
How could you make more of technology?
Start small … what
one thing could you
try out today?
25. Any Questions?
Free lasa website tools:
www.ictknowledgebase.org.uk
www.suppliersdirectory.org.uk
Free lasa publications:
ICT Bulletin - bi-weekly newsletter
Sign-up -http://storify.com/lasaict
We are looking for organisations to take part in 2014
Contact us or sign up if interested
http://www.surveymonkey.com/s/ccsignup
We can all be a Digital Champion or Social Media Surgeon
for an older person in our community
26. Thank You
Paul Webster – Community Builder & Technology Consultant
pwebster@lasa.org.uk 020 7426 4498