This document discusses listening skills. It defines listening as seeking full understanding of others' verbal and non-verbal messages. It identifies 4 types of listening: comprehension, evaluative, empathic, and appreciative. Barriers to effective listening are examined, including factors related to the speaker, listener, message, and environment. Skills for developing listening abilities are outlined, such as attending to the speaker, reflecting understanding, and preparing to listen. The document emphasizes that listening requires interpreting messages accurately from the speaker's perspective to communicate understanding.

1. LISTENING
Naila Khalida Fitriani
4520210097
Interpersonal skill-B

2. Listening involves more than just hearing what somebody has said. It involves
interpreting what has been heard, and searching for a full and accurate
understandning of the meaning of the other’s massage. Listening also involves
more than merely attending to verbal massage. In the work context, poor listening
can be the source of many damaging misunderstandings. This chapter examines
some of the most common barriers to effective listening and explores what people
can do to improve the quality of their listening
To be a good listener we need to be able to ‘read’ both verbal and non-verbal
massage.
Listening is a core competence

3. Hargie et al.
(1994)
identified 4
main types of
listening;
01 COMPREHENSION
LISTENING
02 EVALUATIVE
LISTENING
03 EMPHATIC
LISTENING
04 APPRECIATE
LISTENING

4. Comprehension
listening
● Is the kind of listening we engage
in when conducting fact-finding
interviews or attending lectures. It
involves listening for facts, idea,
and themes that may be of future
use.
01

5. Is the kind of listening we engage in when
trying to assess the merits of another’s
argument, especially where the argument
is intented to persuade.
Most advertisements are persuasive in
nature, as are the arguments of sales
persons and negotiators. Evaluative
listening involves us in trying to detect bias,
and to identify the srengths and weakness
of the propositions the other is making.
02. Evaluative listening

6. 03. Emphatic listening
Is the kind of listening we engage in when
we are trying to understand what another
is trying to communicate from their
prespective.
It not only involves us in attending to and
understanding the thoughs, beliefs, and
feelings of the speakers, but also in
communicating this understanding to the
speakers

7. Is the kind of listening we engage in for
pleasure. It may occur when listening to
poetry or childern playing. It involves us
in seeking out signals or massage that
we want to hear
04. Appreciative listenig

8. Factors influencing our ability to
listen effectively
some of factors that influence what we attend to and how we
interpret what we hear will be restricted to a brief consideration
pf some of the common barriers to effective communication.
Following Harge et al. (1994), these barrier may be grouped
under 4 headings : the speakers, the listener, the massage, and
the environment.

9. The speakers
• Speaker characteristic can influence our ability to listen who the
speaker is can affect how the massage is interpreted. A speaker’s
task relevant expertise may be discounted because of his or gender,
age, or lack of seniority
• Speech rate can also affect listening. Of course, the optimum
speech rate in any situation will always be influenced by a number
of factors such as the complexity of the massage being
communicated, is novelty and so on.
• Emotional can be an important barrier to effective listening. When
speakers expresses high levels of emotion, we may be overwhelmed
by the emotional content of the massage and find it very difficult to
listen to the words

10. Several factors can infere with our ability to listen
• Premature formulation of response. The person who had stopped
listening after the first four words would be unable to offer an
approriate response to the speaker’s massage. Effective listening
requires that we give full attention to everything the speaker has
to communicate.
• Motivation can influence how well we will attend to what the
speaker has to say.
• Physical condition is another factor can influence how well we
attend..
• Linguistic aptitude. People who can make sense of a massage are
more likely to listen attentuvely than those who cannot
understand what is bening said.
The listener

11. The massage
• Background knowledge. Difficulties can arise if speakers assume,
incorrectly, that we are in possession of important background
information and/or know what it is that the speakers are attempting to
achieve.
• The amount of detail, either too much or too little, and the other in
which information and arguments are presented can influence
comprehension
• Significance and order of presentation. If one part of presentation in a
way that can either help or hinder listening. If one part of the massage
is highly significant for some of the listeners, they may continue to think
about its implications after the speakers moves on to talk about the
next points.

12. The environment
The environment is a variable which intervens between the
speaker and listener in a way that can influence the quality of the
massage which the listener receives.
The quality of ventilation can influence our ability to listen, as can
the presence of anything which competence with the massage
for our attention.

13. Effective listening involves more than simply hearing what the speaker
has said; it involves the search for a full and accurate understanding of the
meaning of another’s verbal and non-verbal massage. This offers an
approach to understanding other people’s massage in a way that deals
with many of the problems identified so far.
Skilled listeners are able to attend to both the factual and effective
content of the massage. We should neither ignore nor be overwhelmed
by the speaker’s emotionally and we need to be able to interpret what is
said in a way that reflectsaccurately what the speaker is thinking and
feeling about the content of the massage
Active listening

14. Basic
communication
skills
02
01
03
04
Listening
Which involves
receiving and
understanding the
verbal and non-verbal
Emphaty
*according to Egan (1998)
Probing
Which involve
encouraging and
prompting sepakers to
talk about themselves
Attending
Which refers to the
way listeners orient
them speakers
Which involves
listeners
understanding
massage from
within the speakers

15. Using these
observation skills to
monitor and assess
how you listen and
to identify what you
could do differently
to improve your
listening skill
Experimenting with
new behaviours,
taking action to
improve the way
you listen and
monitoring the
effect this has
Developing listening skills
Observing what
ithers do, and
thinking about
what they could do
differently to listen
more effectively
01 03
02

16. 01.
Following skills which include
keeping the focus of attention
on what speakers have to say
and encouraging them to tell
their story
04.
Preparation skills which include
what we need to do to prepare to
listen
02.
Attending skills which include
the behaviours we need to
engage in to let speakers know
that we are paying careful
attention to what they are
saying
03.
Reflecting skills which provide us
with the opportunity to check out
our understanding and
communicate this to speakers
and to help speakers clarify their
own thoughts
Skills we can deploy to improve the
quality of our listening

17. summary
Listening has been defined as the acting search for a full and accurate
understanding of the meaning of other’s massage
This chapter considered those factors which influence our ability to
listen. The reason why some kinds of information are attented to and
others are ignored were examined, together with some of the
variables that determine how information is interpreted and massage
given meaning. This was followed by a more detailed look at the
process of communication, and some of the barriers to effective
communication associated with the speakers, the listeners, the
massage and the environment were examined

18. CREDITS: This presentation template was created by
Slidesgo, including icons by Flaticon, infographics &
images by Freepik and illustrations by Stories
Source : Hayes. John
interpersonal skills at work
THANKS