This document provides an overview of listening as a communication skill. It begins by distinguishing between hearing and listening, noting that listening requires focus and intention while hearing is passive. It then outlines the learning objectives of the module which are to understand the different types and purposes of listening as well as to demonstrate ethical listening skills. The document proceeds to define different types of listening like discriminative, informational, critical and empathetic listening. It also describes common listener types and the listening process. Finally, it concludes with ways to improve listening skills and become an ethical listener.
The province of Pangasinan is on the islands of Luzon. Its capital is Lingayen. There are 2.5 million Filipinos living in Pangasinan, of which 1.5 million speak the Pangasinan language.
The name Pangasinan means "land of salt." (The word for "salt" is asin.) Pangasinan is a major producer of salt in the Philippines.
Pangasinan is the birthplace of former Philippine president Fidel V. Ramos and Speaker Jose de Venecia, Jr.
A chapter on listening skills from the textbook, Communication Skills, developed by the Language Communication for Development Department at the Bunda College of Agriculture, University of Malawi.
The province of Pangasinan is on the islands of Luzon. Its capital is Lingayen. There are 2.5 million Filipinos living in Pangasinan, of which 1.5 million speak the Pangasinan language.
The name Pangasinan means "land of salt." (The word for "salt" is asin.) Pangasinan is a major producer of salt in the Philippines.
Pangasinan is the birthplace of former Philippine president Fidel V. Ramos and Speaker Jose de Venecia, Jr.
A chapter on listening skills from the textbook, Communication Skills, developed by the Language Communication for Development Department at the Bunda College of Agriculture, University of Malawi.
A chapter on listening skills from the textbook, Communication Skills, developed by the Language Communication for Development Department at the Bunda College of Agriculture, University of Malawi.
Communication & Interpersonal Skills at Multi Cultural WorkplaceTimothy Wooi
Course Objective
To set clear guidelines for effective communication and to consider the role of good interpersonal skills in the multicultural workplace by understanding:
different behavioral styles and learn to modify your behavior to achieve best results
how to stay present 'in the moment', 'listen for intent', and influence your listener positively
how to give and receive constructive feedback as a way to build better relationships
To demonstrate assertive behavior
how to communicate effectively when the stakes are high and you need to neutralize arguments effectively
To create individual action plans for ongoing personal development by making use of all of the above skills to ensure effective teamwork
Course Content
Interpersonal Skills
Introduction (Interaction & Person)
Importance of Interpersonal Skills
Communication in Interpersonal Skills
Tools in Interpersonal Skills
Verbal communication
Non-verbal communication
Listening skills
Negotiation
Problem-solving
Decision-making
Assertiveness
Emotional Quotion (EQ) with Interpersonal Skills
Integrating EQ to Interpersonal Skills to perform better at your workplace.
How can you develop your EQ skills to perform better at your workplace position?
Interpersonal Skills Workshop
Applying EQ to Address Your Workplace Challenges
Listening is an active process of “Receiving”, “Understanding”, “Remembering, “Evaluating”, and “Responding”. Listening is cyclic, responses of one person serves as the stimuli for the other. (The Interpersonal Book by Joseph A. Devito)
Communication and Interpersonal SkillsTimothy Wooi
Interpersonal skills are the attitudes and habits that make workers at any seniority level valuable employees and contributing members of the work environment.
Interpersonal skills comes from the root word Interaction & Person. In other words it is the communication among two or more persons.
They include communication and social skills, teamwork, problem solving and critical thinking, and professionalism (time management and appearance).
Course Purpose
To set clear guidelines for effective communication and to consider the role of good interpersonal skills in the multicultural workplace by understanding:
- different behavioral styles and learn to modify your behavior to achieve best results
- how to stay present 'in the moment', 'listen for intent', and influence your listener positively
- how to give and receive constructive feedback as a way to build better relationships to demonstrate assertive behavior
- how to communicate effectively when the stakes are high and you need to neutralize arguments effectively
To create individual action plans for ongoing personal development by making use of all of the above skills to ensure effective teamwork
This slide will guide an individual to enhance their listening skills, and make them aware about its different aspects which influence their social activities.
Role pf Listening Skills in Our Daily LifeIJRES Journal
English language consists of four types of skills e.g. reading, writing, speaking and listening. Listening is animportant skill because it helps us to learn and understand different things. Usually, a person who listens properly is able to react appropriately to a particular situation or towards a particular person. Listening skills are very important to enhanceour understanding as well as overall abilities in life. Listening helps to establish a positive working relationship with your colleagues and bosses. It also encourages trust and helps in building a good rapport. Listening Skills are vital for interpersonal communication. Good listening skills add up more to our knowledge and personality.
How to Create Map Views in the Odoo 17 ERPCeline George
The map views are useful for providing a geographical representation of data. They allow users to visualize and analyze the data in a more intuitive manner.
Students, digital devices and success - Andreas Schleicher - 27 May 2024..pptxEduSkills OECD
Andreas Schleicher presents at the OECD webinar ‘Digital devices in schools: detrimental distraction or secret to success?’ on 27 May 2024. The presentation was based on findings from PISA 2022 results and the webinar helped launch the PISA in Focus ‘Managing screen time: How to protect and equip students against distraction’ https://www.oecd-ilibrary.org/education/managing-screen-time_7c225af4-en and the OECD Education Policy Perspective ‘Students, digital devices and success’ can be found here - https://oe.cd/il/5yV
Operation “Blue Star” is the only event in the history of Independent India where the state went into war with its own people. Even after about 40 years it is not clear if it was culmination of states anger over people of the region, a political game of power or start of dictatorial chapter in the democratic setup.
The people of Punjab felt alienated from main stream due to denial of their just demands during a long democratic struggle since independence. As it happen all over the word, it led to militant struggle with great loss of lives of military, police and civilian personnel. Killing of Indira Gandhi and massacre of innocent Sikhs in Delhi and other India cities was also associated with this movement.
The Roman Empire A Historical Colossus.pdfkaushalkr1407
The Roman Empire, a vast and enduring power, stands as one of history's most remarkable civilizations, leaving an indelible imprint on the world. It emerged from the Roman Republic, transitioning into an imperial powerhouse under the leadership of Augustus Caesar in 27 BCE. This transformation marked the beginning of an era defined by unprecedented territorial expansion, architectural marvels, and profound cultural influence.
The empire's roots lie in the city of Rome, founded, according to legend, by Romulus in 753 BCE. Over centuries, Rome evolved from a small settlement to a formidable republic, characterized by a complex political system with elected officials and checks on power. However, internal strife, class conflicts, and military ambitions paved the way for the end of the Republic. Julius Caesar’s dictatorship and subsequent assassination in 44 BCE created a power vacuum, leading to a civil war. Octavian, later Augustus, emerged victorious, heralding the Roman Empire’s birth.
Under Augustus, the empire experienced the Pax Romana, a 200-year period of relative peace and stability. Augustus reformed the military, established efficient administrative systems, and initiated grand construction projects. The empire's borders expanded, encompassing territories from Britain to Egypt and from Spain to the Euphrates. Roman legions, renowned for their discipline and engineering prowess, secured and maintained these vast territories, building roads, fortifications, and cities that facilitated control and integration.
The Roman Empire’s society was hierarchical, with a rigid class system. At the top were the patricians, wealthy elites who held significant political power. Below them were the plebeians, free citizens with limited political influence, and the vast numbers of slaves who formed the backbone of the economy. The family unit was central, governed by the paterfamilias, the male head who held absolute authority.
Culturally, the Romans were eclectic, absorbing and adapting elements from the civilizations they encountered, particularly the Greeks. Roman art, literature, and philosophy reflected this synthesis, creating a rich cultural tapestry. Latin, the Roman language, became the lingua franca of the Western world, influencing numerous modern languages.
Roman architecture and engineering achievements were monumental. They perfected the arch, vault, and dome, constructing enduring structures like the Colosseum, Pantheon, and aqueducts. These engineering marvels not only showcased Roman ingenuity but also served practical purposes, from public entertainment to water supply.
Welcome to TechSoup New Member Orientation and Q&A (May 2024).pdfTechSoup
In this webinar you will learn how your organization can access TechSoup's wide variety of product discount and donation programs. From hardware to software, we'll give you a tour of the tools available to help your nonprofit with productivity, collaboration, financial management, donor tracking, security, and more.
Unit 8 - Information and Communication Technology (Paper I).pdfThiyagu K
This slides describes the basic concepts of ICT, basics of Email, Emerging Technology and Digital Initiatives in Education. This presentations aligns with the UGC Paper I syllabus.
Synthetic Fiber Construction in lab .pptxPavel ( NSTU)
Synthetic fiber production is a fascinating and complex field that blends chemistry, engineering, and environmental science. By understanding these aspects, students can gain a comprehensive view of synthetic fiber production, its impact on society and the environment, and the potential for future innovations. Synthetic fibers play a crucial role in modern society, impacting various aspects of daily life, industry, and the environment. ynthetic fibers are integral to modern life, offering a range of benefits from cost-effectiveness and versatility to innovative applications and performance characteristics. While they pose environmental challenges, ongoing research and development aim to create more sustainable and eco-friendly alternatives. Understanding the importance of synthetic fibers helps in appreciating their role in the economy, industry, and daily life, while also emphasizing the need for sustainable practices and innovation.
This is a presentation by Dada Robert in a Your Skill Boost masterclass organised by the Excellence Foundation for South Sudan (EFSS) on Saturday, the 25th and Sunday, the 26th of May 2024.
He discussed the concept of quality improvement, emphasizing its applicability to various aspects of life, including personal, project, and program improvements. He defined quality as doing the right thing at the right time in the right way to achieve the best possible results and discussed the concept of the "gap" between what we know and what we do, and how this gap represents the areas we need to improve. He explained the scientific approach to quality improvement, which involves systematic performance analysis, testing and learning, and implementing change ideas. He also highlighted the importance of client focus and a team approach to quality improvement.
How to Split Bills in the Odoo 17 POS ModuleCeline George
Bills have a main role in point of sale procedure. It will help to track sales, handling payments and giving receipts to customers. Bill splitting also has an important role in POS. For example, If some friends come together for dinner and if they want to divide the bill then it is possible by POS bill splitting. This slide will show how to split bills in odoo 17 POS.
2. Module 2:
LISTENING
Learning Objectives
At the end of the lesson, the student should be able to:
1. Realize the different reasons for listening;
2. Compare the differences between listening and hearing;
3. Classify the different types of listening;
4. Identify the different types of listeners; and
5. Demonstrate ability of an ethical speaker and listener.
3. There is a difference between hearing and listening.
Hearing is accidental, involuntary, and effortless.
This indicates that hearing is simply the process of
absorbing the sound. Listening, on the other hand,
is focus voluntary, and intentional. In this section, we
will be discussing the concept of listening and its
importance in communication to fulfill human
activities.
3
4. Reasons for Listening
Why there is a need to improve one’s
listening skill?
In order to maintain healthy relationships and fulfill our needs in
them, it is crucial that we listen to our partners in such
relationships. We may build an accurate self-concept by paying
attention to what people say about us, which can then lead to
more effective communication for identity needs.
(Lardbucket.Org, 2012).
5. 5
According to Owen Hargie author of Skilled Interpersonal Interaction: Research,
Theory, and Practice (London: Routledge, 2011), he enumerated the following main
purpose of listening
1. to focus on messages sent by other people or noises coming from our surroundings
2. to better our understanding of other people’s communication
3. to critically evaluate other people’s messages
4. to monitor nonverbal signals
5. to indicate that we are interested or paying attention
6. to empathize with others and show we care for them (relational maintenance)
7. to engage in negotiation, dialogue, or other exchanges that result in shared
understanding of or agreement on an issue.
6. 6
Specifically, the following present the importance of listening (Diaz, 2005)
1. Stimulates better communication between the parties involved
2. Facilitates the meeting of minds
3. Gives pleasure and even comfort
4. Assists in understanding of what is being said
5. Enables to react to what is said
6. Enlarges one’s experience
7. Corrects problems of vocalization
8. More importantly, it decreases the tensions of life
7. Hearing is a brain reaction that occurs automatically and without effort.
Airplanes, lawnmowers, furnace blowers, and the banging of pots and pans
are sounds we are accustomed to hearing. We develop the ability to filter out
noises that are unimportant to us, just as we decide whether to hear our cell
phones ring.
7
Listening is concentrated and intentional rather than accidental. It calls for
motivation and work as a result. The finest listening is giving active, undivided
attention with the goal of grasping the meanings being given by the speaker.
9. A. Discriminative Listening
Discriminative listening enables us to pick up on verbal cues that indicate what the
speaker is truly saying or what emotions they are trying to express. When others
can hear subtleties when it comes to emotional variation in your voice, they may be
able to distinguish what emotions you are going through.
B. Informational Listening
Informational listening is a type of listening that is not evaluative. It involves
listening with the goal of comprehending and retaining information. Good
concentration and memory skills are key to successful listening in a variety of
contexts, from a student listening to a speech to an out-of-towner listening to
directions. (Lardbucket.Org, 2012).
10. C. Critical listening
Critical listening is an important form of listening that enables you to assess
whether the message and the speaker are trustworthy. This type of listening
enables professionals to conduct brainstorming sessions, create new solutions and
debate strategies. It can also enable you to take the message presented to you and
compare it to the knowledge you may already have on the subject.
(Indeed Career Guide, n.d.).
D. Empathetic Listening
The word empathy means to "feel into" or "feel with" another person. Sympathy is
generally more self-oriented and distant than empathy. Empathetic listening is the
most challenging form of listening and occurs when we try to understand what a
speaker is thinking or feeling.
11. Types of Listening
Just as there are different types of listening, there are also different styles of
listening. People may be categorized as one or more of the following listeners:
people-oriented, action-oriented, content-oriented, and time-oriented listeners.
1. People-oriented listeners
People-oriented listeners are concerned about the emotional states of others and listen
with the purpose of offering support in interpersonal relationships. These listeners are
sought out because they are known as people who will "lend an ear" This type of
listening may be especially valuable in interpersonal communication involving emotional
exchanges. People-oriented listeners are likely skilled empathetic listeners and may
find success in supportive fields like counseling, social work, or nursing. Interestingly,
such fields are typically feminized, in that people often associate the characteristics of
people-orient listeners with roles filled by women.
12. 2. Action-Oriented listeners
• They are focus on what action needs to take place in regards to a received
message and try to formulate an organized way to initiate that action. These
listeners are frustrated by disorganization, because it detracts from the possibility
of actually doing something. Action-oriented listeners can be thought of as
“builders”—like an engineer, a construction site foreperson, or a skilled project
manager. This style of listening can be very effective when a task needs to be
completed under time, budgetary, or other logistical constraints. One research
study found that people prefer an action oriented style of listening in instructional
contexts
3. Content-oriented listeners
• They like to listen to complex information and evaluate the content of a message,
often from multiple perspectives, before drawing conclusions. These listeners can
be thought of as “learners,” and they also ask questions to solicit more information
to fill out their understanding of an issue. Content-oriented listeners often enjoy
high perceived credibility because of their thorough, balanced, and objective
approach to engaging with information.
13. Content-oriented listeners are likely skilled information and critical listeners and may
find success in academic careers in the humanities, social sciences, or sciences.
Ideally, judges and politicians would also possess these characteristics
(Lardbucket.Org, 2012).
4. Time-oriented listeners
They are more concerned about time limits and timelines than they are with the
content or senders of a message. These listeners can be thought of as
“executives,” and they tend to actually verbalize the time constraints under which
they are operating. For example, a time-oriented supervisor may say the following
to an employee who has just entered his office and asked to talk: “Sure, I can talk,
but I only have about five minutes.” (Lardbucket.Org, 2012).
14. THE LISTENING PROCESS
Listening is a primary means through which we learn new information, which can
help us meet instrumental needs as we learn things that helps us complete certain
tasks at work or school and get things done in general.
Listening is the learned process of receiving, interpreting, recalling, evaluating, and
responding to verbal and nonverbal messages. We begin to engage with the
listening process long before we engage in any recognizable verbal or nonverbal
communication. It is only after listening for months as infants that we begin to
consciously practice our own forms of expression. In this section we will learn more
about each stage of the listening process, the main types of listening, and the main
listening styles (Lardbucket.Org, 2012).
15. Listening underwent the following process (Diaz, 2005):
A. The Physical or Attention Stage- this is the process of listening, wherein, the
listener is readying himself/herself to listen.
B. The Logical or Auditory Discrimination Stage- this is the process, wherein,
the listener is choosing which among those information he/she heard will be
processed.
C. The Semantic or Comprehension- this is the process, in which, the listener
understands the information heard.
D. The Retention Stage- this is the process, in which, the listener will remember or
retain the information heard.
16. Levels of Listening
Listening as a process requires attention in order to have full understanding of what is being
communicated. However, not all those being communicated are not properly transferred nor properly
understood depending on varying levels, as such explain as follows (Diaz, 2005):
1. Ignoring – the listener does not show interest to listen
2. Pretending- it is called ‘listening on the eye level’. The listener only just pretends to listen for the purpose of
showing respect to the person who is speaking. The listener does not understand entirely what the person is
saying.
3. Selective Listening- the listener choose only the person who or what he/she wants to listen.
4. Attentive Listening- it is listening from the ears to process it in the mind. The listener shows interest to
listen and listens purposively to comprehend what he/she is listening.
5. Sympathetic Listening- it is listening from the ears to heart. The listener listens to show compassion to
others.
6. Empathetic Listening- it is more than just listening to others but also a way of showing to a person that
you are someone whom the person can lean on in times of trial. It is showing a deeper compassion and genuine
heart.
17. Ways on How to be an Ethical Listener and Speaker
Listening is a communication skill. As one of the basic macro-skills it comes natural to every
individual to acquire this skill. However, like all other skills, listening is also needs to be improved
since many do still encounter problems when it comes to listening.
1. Tuning out dull topics
Many listeners decide early on what topic is simply not interesting. However, it has been said that
there are no uninteresting subjects, only uninterested people.
Remedy: Listen for something you want or need. You can always find something of value in what
another person is saying.
The following discussion will enumerate common problems in listening and ethical ways to become
an effective listener and speaker (Coaching Speech, n.d.).
18. 3. Yielding to distractions
Outside noises or movements often affect our concentration. A window drops shut, someone
sneezes, a book falls to the floor. All too often, we give our attention to these distractions instead of
the speaker in front of us.
Remedy: Chose a suitable environment in which to have personal conversations. Learn to ignore the
distractions and don’t become a distraction yourself!
2. Faking attention
It’s no sin to be courteous, but sometimes we take manners to an unfortunate extreme. When we find
someone’s conversation boring, but are too polite (or afraid to risk offending the person) we pretend
to pay attention, though our minds are a thousand miles away.
Remedy: Sincerely pay attention. Lean forward, make eye contact, smile, nod your head, and ask
questions to show you are listening. Good listening is not relaxed or passive. It takes energy to listen.
19. 5. Jumping to conclusions
Be patient. We often think that we know what a person is going to say before they have even finished
speaking. Occasionally, we are biased toward a speaker, and so we close our minds to the speaker’s
message before we have heard it in its entirety
Remedy: Hear the speaker out. Understand their point of view fully before accepting or rejecting it.
4. Criticizing delivery or physical appearance
Many people abandon their good listening habits when they become overly critical of the speaker’s
physical appearance or delivery. Regardless of who the speaker is, the content of his/her message is
always far more important than the form of her/his delivery.
Remedy: Be generous enough to overlook the difficulties of a speaker. Pay attention to what is said,
not how it is said. Don’t use poor appearance or speaking style as an excuse for not listening.
20. 7. Overreacting to emotional words
We will react from time to time to certain words or phrases that push our “hot buttons” At such times,
we might experience a strong emotional reaction that blocks out our ability to listen. We might let our
thoughts wander on to other subjects, blocking the speaker’s message from our minds, or we might
start to lay plans to trap the speaker in some way.
Remedy: Take time to think about what is being said before responding. Wait for an opening. Put
yourself in their shoes.
6. Interrupting
Do you spend most of your listening time actually listening or do you spend it thinking about what you
want to say? Interrupting someone is an almost certain sign that you don’t know or care about what
the other person is saying.
Remedy: Take time to think about what is being said before responding. Wait for an opening. Put
yourself in their shoes.
21. Thank you!
Lead by listening
“To be a good leader you have to be a good listener”
MODULE 2: LISTENING
Reporters:
Balakit, Rose Anne D.
Bermudez, Ezziel Ma. C.