4520210085

1. MANAGING
RELATIONSHIPS
MORE
EFFICIENTLY
Faeqal Hafidh Muhammad Asfian
4520210085

2. From micro skills to a more macro perspective
The aim of this concluding chapter is to
develop these themes and to point to
further areas of study that will help the
reader develop a more holistic view of
social interaction.

3. Role
theory

4. The way people interpret
situations and perceive
others will influence how
they will behave towards
the people they
encounter.

5. It will also influence
how they expect others to
behave towards them.

6. Transactiona
l analysis
Transactional analysis
provides a useful model
for understanding the
nature of interpersonal
relationships.

7. Personality is
presented in terms
of three ego states:
parent, adult and
child.
01

8. ● The balance of these
ego states may vary
from person to person
and for the same person
from time to time.
According to Berne, it
is the ego state that
predominates which
determines behaviour.

9. Transactional analysis offers
a useful model for
understanding and
improving interactions by
helping people identify the
ego states that tend to be the
source of their transactions
in particular situations or
with certain individuals.

10. Thinking about interactions in
terms of ego states can yield useful
diagnostic information that can be
used to manage relationships more
effectively.

11. Inclusion
refers
the need to be
with people or to
be alone,
01
Interpersonal needs
Affection
03 refers to close
personal emotional
feelings such as
love and hate.
Control
refers
02
refers to decision-making
processes between people and
areas of power, influence
and authority.

12. Schutz makes an interesting
distinction between expressed
behaviour – the behaviour we
feel comfortable expressing
towards other people – and
wanted behaviour – the
behaviour we want from others

13. The success of a
relationship is
affected by the degree
to which the parties
to the relationship
see the potential for
satisfying their needs
(reciprocal
compatibility).

14. Being aware of why a
relationship is not
as satisfying as it
might be offers the
possibility of
managing the
relationship more
effectively.

15. Managing
relationships more
effectively
01

16. Managing relationships more
effectively
Role theory focuses
attention on the roles
people play and the
ways they
perceive the roles
played by others.
An awareness of own
and others’ needs can
enable people to
assess what they
should do to make
their behaviour more
effective.
Transactional analysis
may also offer an
alternative perspective
and suggest ways in which
desired goals may be
achieved more
effectively.

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