1. Business process reengineering (BPR) aims to radically redesign business processes to achieve dramatic improvements in areas like quality, output, cost, service, and speed. 2. There are 5 steps to BPR: map current processes, analyze for gaps, identify improvement opportunities, design a new future state process map, and implement the new design. 3. Key tools that support successful BPR implementation include focusing on customers and processes, visualizing and benchmarking end processes, change management to address human impacts, and business process mapping to understand existing processes.

1. SUBJECT: BUSINESS PROCESS REENGINEERING
TOPIC: BPR IMPLEMENTAION AND TOOLS THAT
SUPPORT BPR

2. What is business process re-engineering (BPR)?
 Business Process Re-engineering (BPR) is
the radical redesign of business processes to
achieve dramatic improvements in critical
aspects like quality, output, cost, service, and
speed. Business process reengineering (BPR)
aims at cutting down enterprise costs and
process redundancies on a very huge scale.

3. Five steps of Business Process Re-engineering (BPR)
 1. Map the current state of your business processes
 Gather data from all resources–both software tools and stakeholders. Understand how the process
is performing currently.
 2. Analyse them and find any process gaps or disconnects
 Identify all the errors and delays that hold up a free flow of the process. Make sure if all details are
available in the respective steps for the stakeholders to make quick decisions.
 3. Look for improvement opportunities and validate them
 Check if all the steps are absolutely necessary. If a step is there to solely inform the person, remove
the step, and add an automated email trigger.
 4. Design a cutting-edge future-state process map
 Create a new process that solves all the problems you have identified. Don’t be afraid to design a
totally new process that is sure to work well. Designate KPIs for every step of the process.

5. The 7 Steps of the Business Process Reengineering
implementation.
 Step 1: Define your goals
 What is the purpose of the process? Why was it created? How will you know if it is
successful?
 Step 2: Plan and map your process
 What are the strategies needed to achieve the goals? This is the broad roadmap for the
process.
 Step 3: Set actions and assign stakeholders
 Identify the individual tasks your teams and machines need to do in order to execute the
plan.
 Step 4: Test the process
 Run the process on a small scale to see how it performs. Observe any gaps and make

6. TOOLS IN BPR
 BPR, although highly impactful, may result in a failure if the companies do
not carefully consider major factors. The following are the important tools
and techniques that are part of Business Process Reengineering (Neill &
Sohal, 1999).

7. • Customer & process focus – The primary focus is to change the processes to bring benefits to
customers.
• Visualization for end process & Benchmarking – To achieve the objectives of BPR, the companies
should be able to visualize and benchmark, what their end business processes should be like.
• Change Management – BPR should also take into consideration the human side as these
processes require significant involvement of employees and impact their work.
• Business process mapping – A company should also have a good understanding of its existing
business processes to effectively reach the required result.