This document outlines the key elements of developing emotional intelligence and effective communication skills. It discusses how emotional intelligence factors into life and career success more than raw intellectual skills alone. It also emphasizes the importance of skills like self-awareness, self-regulation, empathy and social awareness. The document then provides guidance on improving communication, listening skills, giving and receiving feedback, and working effectively in teams. It stresses managing reactions to change and influencing change processes positively.

1. 1st Draft of a new project

2. • Does intelligence alone determine success? Or do self-
awareness, impulse control, persistence, zeal, self-
motivation, empathy, and social deftness factor heavily
into the equation? While not as readily quantified as
IQ, these qualities, collectively termed "emotional
intelligence," often determine whether or not people excel
in life, relationships, and the workplace. In this
simulation, you'll test your emotional IQ to see how it
affects various aspects of professional life.

3. • practicing social skills.
• gauging emotional self-awareness.
• coping with anger. keeping your emotions in check.
• acting with integrity.
• managing conflict.
• practicing empathy.
• employing persuasion.
• fostering key connections.
• applying constructive thinking.

4. • In today's workplace, you need to have both the
intellectual skills to do the job and the emotional
intelligence to interact effectively with co-workers. The
successful leaders and managers around you outshine
others because of their stellar people skills. Most people
believe that emotions are automatic responses that they
have no control over. Few realize that their emotions are
determined by what they think, and that concrete
techniques exist for gaining control of their feelings

5. • recognize the importance of increasing emotional intelligence to success.
• identify the characteristics of emotional and intellectual intelligence.
• apply constructive thinking to experiences.
• differentiate between the characteristics of the rational and experiential minds.
recognize the benefits of constructive thinking.
• identify the characteristics of how high achievers think. identify the ways to apply
constructive thinking at work.
• identify how thought processes produce emotions. recognize the value of
understanding where emotional intelligence comes from.
• identify the reasons that belief systems develop.
• identify ways that constructive thinking changes.
• select coping skills often displayed by those who survive deprived environments.
• recognize the value of improving emotional intelligence. sequence the chain of
events that takes place between an event and a behavioral response.
• identify the key areas of appraisal in judging the constructiveness or
destructiveness of a reaction.
• identify the three approaches for improving constructive thinking.

6. • identify the benefits of improving the effectiveness of interpersonal
communication. sequence the stages of the communication process in
the correct order. analyze the details of an interaction between two
people to determine which communication objective(s) were not
achieved. identify the objectives for the aiming, encoding, and
transmission stages of the communication process. give probing and
understanding feedback in response to a communicated message, in a
given scenario. characterize the various types of feedback which can be
given in relation to a communicated message. determine the methods of
building rapport to improve the clarity of interpersonal communication, in
a given scenario. identify the benefit of being able to recognize and
respond to the preferred communication styles of staff, colleagues, and
clients. respond appropriately to a person with an auditory
communication style, in a given situation. identify the characteristics of
people with a preference for the auditory communication style. respond
appropriately to someone who prefers the visual communication style, in
a given situation. identify the characteristics of people with a preference
for the visual communication style. respond appropriately to someone
with a preference for the kinesthetic communication style, in a given
situation. identify the characteristics of people with a preference for the
kinesthetic communication style.

7. • Poor communication is often blamed for discord, errors,
and misunderstandings in the workplace. In fact, and
more correctly, poor communication of intent causes
these problems. They occur when people are unwilling to
say exactly what they mean, or what they want. They
also occur when there is a reluctance or an inability to get
clarification of another person's intent. These situations
can be avoided by using certain communication
techniques to establish intent, both other people's intent,
and your own.

8. • identify the benefits of using assertive communication in the
workplace.
• match the four assertive response types to their applicable
situations.
• use the most appropriate assertive communication technique
to negotiate a preferred outcome in a given scenario.
• identify the benefits of being able to give and receive criticism
positively.
• use open and closed questions to gain the required
information in a given situation. identify questions as being
either open or closed.
• recognize examples of exploratory questions.
• use appropriate leading questions to persuade another person
to take action, within a given situation. recognize leading

9. • Do you sometimes have difficulty using your listening
skills to effectively evaluate arguments or appreciate
complex ideas and emotions?

10. • identify the benefits of knowing how to listen critically.
• apply critical listening to recognize errors in reasoning, in a
given listening scenario.
• identify the benefits of being able to listen critically to
emotional appeals.
• identify common emotional appeals. identify the steps for
dealing with emotive words.
• identify the benefits of using empathetic listening. apply the
strategies for creating a supportive climate in an empathetic
listening situation. apply the ground rules for empathetic
listening to an empathetic listening situation.
• identify examples of key strategies for focusing attention in an
empathetic listening situation.

11. Proactive Team Communication
• recognize the benefits of choosing to proactively communicate with team
members. match the communication barriers with the appropriate examples.
assess a given business scenario in which team member attempts to apply the
principles for speaking nonjudgmentally, and determine what the team member
did wrong.
Cooperative Communication
• select reasons why being an active participant in the communication process is
important. recognize the techniques to use when listening supportively to
teammates. analyze a given scenario to recommend improvements for listening
supportively to a teammate. analyze a given scenario to recommend
improvements for sharing a viewpoint assertively with a teammate.
Constructive Feedback
• choose the benefits of developing skills for constructively giving and receiving
feedback. sequence examples of the steps for giving constructive feedback.
apply the steps for giving feedback constructively to a teammate in a given
situation. analyze a given business scenario to recommend improvements for
receiving feedback gracefully from a teammate.

12. • recognize verbal barriers to communication apply ground
rules for open communication, given a team meeting
scenario identify strategies for maintaining open
communication during team meetings identify which
barriers to effective communication will be eliminated by
specific strategies for team meetings recognize
techniques for actively listening to a teammate's
viewpoint

13. • A truly effective team is equal to more than the sum of its
parts. And it takes the dedication of every member of the
team. Effective team members go beyond themselves
and their personal desires and goals. If you want to be an
effective team member, your challenge is to put the team
first, which means maximizing your contributions to help
the team accomplish its purpose

14. • identify the strategies for adopting a positive mind-set
about working on a team
• recognize how to be a proactive team member
• recognize strategies for demonstrating tolerance of
teammates use strategies for being an effective team
member
• recognize examples of the strategies for working
collaboratively with others

15. • Your task is to deal with this organizational change by
managing your own reactions and applying appropriate
behaviors. How you respond to, as well as influence, the
change process will be key to determining whether the
change is beneficial or detrimental to your position in the
new organizational structure.

16. • managing your reactions to change.
• assessing the pace of change.
• utilizing an active learning strategy.
• applying behaviors to deal effectively with change.
• positively influencing communication during change.