SERVICE DESIGN MASTER CLASS WITH SNOOK 9th February 2013 Designing the future vision of librariansLibraries are facing a number of challenges funding cuts, new technologies, competition with business. But what does this mean for librarians? Will librarians even exist in the future? What is the value proposition for librarians for the future? How can librarians transform their role for the future librar y?
Rule #2 Doing, not talking- Bring your ideas to life
Rule #3 Have fun!- Don’t take yourself seriously
SERVICE DESIGN MASTER CLASS WITH SNOOK 9th February 2013 1.30-1.40 Introduction1.40-2.10 Understanding libraries and librarians now 2.10-3.00 Thinking about tomorrow 3.00-3.30 Afternoon tea 3.30-4.15 Prototyping the librarian of tomorrow 4.15-4.55 Showcase 4.55-5.00 Wrap up
understanding librarians now 20 minutes on building personas Who are you designing for? What motivates them? What are their needs? What is their background? How do you design for their context?15 minutes on key issues / opportunities around personas and libraries Where are there gaps? In the future, how can we build on our needs/changing lives?
understanding librarians now [current library user] Improvise a librar y experience.3 people to play the library, customer and librarian and 3 others to document on persona templates. [not current library user] Interview each other, have a conversation. Customer Librarian Librar y
thinking about tomorrow 15 minutes on ideas for the future Turn that frown upside down :)Problems can be solved, or even better new futures created.What issues did you find?/ What opportunities did you spot? Now imagine the future. 50 ideas in 20 minutes Is this a new role for libraries? A new service for customers? Is it even a physical space?
thinking about tomorrow 30 minutes on storyboarding your idea What is the story of your new librar y? Top tip: Start in the middle of your story with your ser vice moment, what are you trying to achieve?Before After During
prototyping the librarian of tomorrow 45 minutes on improvising your future librar y We’re going to make your idea come to life. Budding actors make yourself known. Pick a director Pick your actors Pick your prototypersHighlight what parts of your idea have ‘form’ and make them tangible.
preparing your showcase 15 minutes on preparation What is your one liner? - Elevator pitch Who is this for? How does it work? What is it called? Why do you think this is a library of the future? There are so many of you, you have 1 minute each
SNOOK thanks brisvegas you were hawt@RUFFLEMUFFIN @ZAANA@WEARESNOOK HTTP://ABOUT.ME/ZAANAWEARESNOOK.COM Brisbane - 9th February 2012