The document summarizes a presentation about an Optimized Print Services (OPS) program. It discusses assessing the current print environment, optimizing resources through monitoring software, and improving workflows. The goals are to understand printing usage, control costs, and enhance business processes. Key benefits include cost savings, environmental protection, and print management control.

1. Rod Nafziger Branch General Manager Indianapolis, IN Market

2. Today’s Agenda Introductions Current Situation Goals -- Plans -- Objectives The Optimized Print Services (OPS) Offering Our Approach to MPS Steps for a successful program Tools and Reports Key Benefits Questions / Next Steps

3. Goals and Objectives Collect data Volume Quantity of printers within each location & department Develop a plan for Print Management Understand the printing environment Establish costs of production Reduce the number of non-essential printers at each location? Manage the fleet Printers Supplies Service Control the fleet Budget

4. Optimized Print Services

5. Three Steps for a Successful Managed Print Services Program Understanding and Controlling the Document Environment Optimizing the Resources Continued Workflow / Work Process Improvement

6. OPS – Business Process Components Assessment & Analysis Consumables Management Meter Collection & Billing Print Management & Optimization Service Monitoring & Notification Assessment & Analysis Consumables Management Meter Collection & Billing Print Management & Optimization Service Monitoring & Notification Assessment & Analysis Assessment Tool For medium/large organizations opt-MONITOR DCA – opt-MONITOR RAK –

7. Step 1 Understanding and Controlling the Document Environment The first step is a top-to-bottom assessment of an enterprise's document output costs and hardware costs. Print assessments can uncover many costs associated with printing and output and reveals how employees are using office equipment. The goal of an assessment is to tailor printing and output solution to its specific needs. Once assessments are complete, an executive summary details assessed expenditure and identifies potential savings through removal or re-deployment of assets, modification of standards and printer upgrades. Once the organization is in control of the fleet, the next stage is optimizing the fleet .

8. OPS – Business Process Components

9. Step 2 Optimizing the Resources Will move from gaining control of the devices in their environment to optimizing their environment . Konica Minolta wants to ensure that devices are being deployed in a way that is not only cost effective, but also is the most efficient and effective in terms of supporting end user’s needs . Monitoring Software on the network will provide real time visibility into device operation and produces operational reports. The software can predict toner and consumables use and fulfill replenishment requirements, as well as advanced service alerts . Now that the fleet is being actively managed, business processes can be improved through enhanced fleet capabilities .

10. OPS – Business Process Components Assessment & Analysis Consumables Management Meter Collection & Billing Print Management & Optimization Service Monitoring & Notification Assessment & Analysis Consumables Management Meter Collection & Billing Print Management & Optimization Service Monitoring & Notification Print Management & Optimization Document Accounting Document Workflow Personalized Communication

11. Step 3 Continued Workflow Improvement At this stage, Konica Minolta will look beyond cost reduction or containment and actually improve performance and business processes. This could include implementing electronic document workflow, document management, document repositories and other activities that improve and enhance basic business processes. At this level, Konica Minolta’s responsibilities shift to more of a ‘ consultant ’ role, where business processes are reviewed, analyzed and recommendations provided to expand the level of return on investment in technology.

12. Assess current print environment - capturing device information, print volumes and supply usage for: Installation of our Data Collection Agent (DCA) software on a non-dedicated server. opt- MONITOR creates an ongoing assessment with data that is sent to the OPS host server at predetermined intervals. Use of a USB scan utilizing the Rapid Assessment Key (RAK), opt-MONITOR creates a two scan assessment.

13. OPS team analyzes data captured through the assessment process. This information is used to create a TCO analysis. A cost-per-print plan is developed for the print environment that covers supplies, service and support.

14. Automated Meter Export Automated Supplies Fulfillment Proactive Maintenance Flags *Device Intelligence Reports Intelligent Service Alerts Proactively monitors, provides timely proactive maintenance, ongoing assessment and optimization of the output devices.

15. Create a physical inventory of current deployment Perform intelligent rightsizing Develop a roadmap to replace older technology Konica Minolta’s Professional Services offers Comprehensive Floor Planning Services Floor Plan with Device Locations and Details

16. OPS Key Benefits

17. Success Stories Giant Eagle A single provider to support their existing fleet of HP printers and support of newly acquired devises. Lubrizol Provide printing devises that can support “I” series mainframe print, VAX, SAP and 3 of 9 bar code output in the US, Europe, and Asia Pacific Support all devises with parts and supplies with a fee lower than industry standards. Allegheny Energy Transition from an unmanaged copy and print environment to a centralized, controlled document output environment that provides the ability to effectively manage the flow of information Insure the savings goal of 20%

18. Success Stories Association 190+ devices throughout the state Provided a single vendor approach for toner and maintenance across the fleet of Konica Minolta MFPs and HP Printers Reduction in internal labor costs providing a more efficient workplace Community College 355 devices on a campus-wide OPS contract with Equitrac. Provided a single vendor approach and student accountability for printing Reduced waste and automated service and supply notifications thus reducing internal labor costs. Community College Full OPS contract along with Equitrac for student bill-back. Reduce waste and cost

19. OPS Benefits Conserve – Konica Minolta’s Recycling Program is committed to environmental conscientiousness. Dedicated to recycling all Konica Minolta OEM cartridges collected and HP and Lexmark compatible cartridges. No cartridge materials enter landfills. Utilizes a central collection center for laser cartridges providing the most advanced recycling programs and easy return solutions. *Konica Minolta’s latest toner production process reduce CO 2 , NO x and SO x emissions, which contribute to global warming and acid rain, up to 40% * Applicable to Konica Minolta MFP and Printers only

20. OPS Benefits Control – Management of the entire printing environment including MFP’s, networked and non-networked printers. Customized to individual business needs, working seamlessly with printing devices from most OEM manufacturers. Reduces printer related help desk calls, freeing up IT staff for more strategic initiatives. Streamline the accounts payable process into one contract, by creating one source for all consumables, support and service. Proactively budget printing expenses and view total printing costs with one affordable and predictable monthly payment.

21. OPS Benefits Compete – Studies confirm considerable cost savings to organizations that utilized managed print services effectively. A business could expect to experience savings that approach: 23% average overall cost savings 40% reduction in IT help desk calls 25% cost reduction in consumables 20% cost reduction in unscheduled maintenance 10% cost reduction in installation and upgrades 5% cost reduction in acquisition These savings will insure that output devices do not steal from the bottom line, allowing the organization to become more competitive . IDC 2006

22. Thank You