Konica Minolta submitted a response to NYCG's Request for Proposal (RFP) for printing services. They provided contact information for questions on various sections of the RFP. Konica Minolta has over 140 years of history in photography and printing and operates as a corporation with over 120 offices nationally. They described expertise in managed print services and IT services that could help NYCG optimize efficiency and achieve cost savings, and provided examples of projects with law firms and schools that reduced costs.

1. NYCG Request for Proposal
(RFP)
KONICA MINOLTA BUSINESS SOLUTIONS
Central Region
AlexaMcNish, Courtney Thompson, Dylan Dineen, John Bachman, Matt Zellmer, Meghan Gallagher, Mike
Evans, NataliaMalysheva, TerryMoneghini,Will Troxil
8/5/2013

2. I. Supplier Contact Information
a. Supplier Contacts
Section Name Position E-mail Phone
Number
Entire RFP Terrance
Moneghini
Account
Executive
tmoneghini@kmbs.konicaminolta.us 630 779
0082
Cost,
Pricing
Courtney
Thompson
Account
Executive
cthompson@kmbs.konicaminolta.us 913 563
1874
Contract
Negotiator
Johnathan
Bachman
Account
Executive
jbachman@kmbs.konicaminolta.us 913 563
1877
Service &
Support
Bob Antzak
Legal Rui
Concalves
b. Reference Accounts
Company Address Contact/
Position
Phone E-mail
PepsiCo 555 W. Monroe St.
Chicago, IL 60612
Maria Coy/ Operations
Manager
216-836-
6399
American Red
Cross
2200 W. Harrison St.
Chicago, IL 60612
Bob Lignore/ Regional
IT Manager
312-729-
6100
Robert.lignore@redcross.org
c. Company Background
i. Please provide a profile and history of your organization.
The history of Konica Minolta begins in 1873, when Rokusaburo Sugiura
began selling photographic materials in Tokyo. By 1900, the company had
developed its first camera. Japan's first plain paper copier was introduced in
1971. A merger of Konica and Minolta was accomplished in 2003, creating
a corporate giant with wide-ranging expertise in digital, optical and electronic
technology. In 2011 Konica Minolta acquired All Covered, a national IT
company, to expand the company's services into the IT Services space.

3. Konica Minolta Business Solutions U.S.A. Inc. (Konica Minolta) is a modern
business solutions powerhouse. We hold a leading position in the United
States office MFP (multifunction peripheral) market, which is shifting from
monochrome to color, by concentrating on medium- to high-speed color
machines that feature high image quality and advanced network compatibility.
In the field of production printing, demand is continually expanding for print
systems that can meet the need for highly varied, small-lot print runs. We meet
this demand as well, with an extensive lineup of highly durable machines
equipped with enhanced binding features. Operating as a Complete Solution
Provider, we hold and manage numerous contracts with top rated FORTUNE©
1000 Companies, as well as smaller and mid-sized corporations and
businesses around the country. Konica Minolta is also a successful contractor to
many federal, state and local government agencies. We are continually recognized
as an innovator in the Imaging Technology field, and an industry benchmark in
customer support.
ii. Provide a copy of your company’s most recent annual report.
See Attachments
iii. What is your company structure? Do you operate as a corporation, sole proprietor,
franchise, etc?
Konica Minolta’s operates as a corporation. More than 120 branch offices and
approximately 365 Authorized Dealers offer our products and services nationally.
We maintain 12 national distribution centers, including a major distribution
warehouse complex in Brooks, Kentucky, just minutes from a central UPS
shipping hub, conveniently allowing us to serve the document production
management needs of client companies throughout North America in a minimum
amount of time.
iv. Briefly discuss other services offered by your company, if there are any
Konica Minolta Business Solutions is able to
provide several services and applications to
NYCG to help many of their needs. These
services include:
· Konica Minolta's Optimized Print Services
(OPS) program allows our clients to optimize
business processes and revolutionize the way

4. they manage fleets of printers and MFPs. It is a fully customized solution that can
assess a document and print environment, optimize that document workflow, and
reduce maintenance costs to improve document output. Consisting of a suite of
components to meet all needs, Konica Minolta’s exclusive opt-WORKFLOW
components assure:
o Enhanced worker mobility
o Recycling program
o Management of NYGC’s printing environment
o Single source for accounts payable
o Supplies when you need them
o Timely proactive maintenance
· All Covered, a division of Konica Minolta Business Solutions, is a leading
provider of IT services. Through offices in 25 cities, we provide local and remote
support for your IT infrastructure. We can help you with specific IT projects or
we can be your entire IT department. We can tailor an IT support solution that is
right for your company. Get Fortune 500 service on a small business budget.
· The Konica Minolta Digital Solutions Center provides digital support for
general office and graphic applications relating to MFP copy, print and scan
functions.
· Konica’s BEST Developer Support program offers a comprehensive support
infrastructure designed to help streamline your development efforts. Members
have access to the latest tools and documentation provided by Konica
Minolta. Besides communication specifications, the resources include an
Integrated Web Browser, an Application Testing Simulator, and the SDK
(Software Development Kit).
v. If subcontractors are used, what policies do you have in place to ensure that
subcontractor’s employees have been thoroughly screened and background
checks have been performed?
If a subcontractor is going to be used, Konica Minolta will only do so with those
companies that have entered a contract with Konica Minolta. This is to ensure that
Konica Minolta knows that their employees have been properly screened and
trained before taking part in the process.
vi. Has your company or any of its affiliates or subsidiaries been involved in a
bankruptcy proceeding over the last five years? If yes, please explain.
Konica Minolta and its affiliates or subsidiaries have not been in a bankruptcy
proceeding over the last five years.
vii. Are there any pending lawsuits against your organization that No
could materially impact your financials? If yes, please explain.

5. viii. Please provide an overview of your overall company growth plans and business
objectives.
In these times of rapid changes and rising diversity on our planet, our job at
Konica Minolta involves knowing what people are thinking, seeing business
needs from the NYCG’s point of view, and bringing amazing new possibilities
to life. We integrate ideas, solving the challenges you face with our unique
way of thinking. We are confident that no matter how difficult the problem, our
commitment to pursuing ideas and the strengths of our core technologies will
lead us to the right solution. Through innovation, we inspire the imagination
and give new direction to businesses and life. Shining light on aspects of life
that were once invisible. Allowing something that has never been touched to
be felt, making the impossible, possible. With ideas and the power to give
them life we contribute to a brighter future.
Konica Minolta strives to achieve this as a leader in our industry by utilizing
innovative technology, quality services, unique solutions and security, to add
unmatched value to the global society. While also always being focused on
protecting the environment for a prosperous future generation. We want to
establish positive relationships that drive improvements in cost, quality and
management for NYCG so they too can improve their success in their
industry.
In a changing market environment, Konica Minolta is striving to establish
sustainability and presence, raise its value in society, and pursue global
thinking and income. Konica Minolta wishes to expand the product line-up
from lightweight to heavy systems, strengthen our capabilities to meet
customer needs by type of industry and achieve the top position in the color
PV field in 2013. Strategies and initiatives for achieving these targets are
focused in 5 key themes. These five themes include group interconnecting,
enhancing profitability, growth, increasing deployment capability and
becoming a “global company.” Through these strategies Konica Minolta
hopes to achieve growth and increase the recognition of the Konica Minolta
brand globally now and for the foreseeable future.
ix. Describe the expertise your company will bring to the business relationship with
respect to advising “customers” on methods to improve efficiency in printing
services in order to achieve cost savings. Please provide examples or case studies
in your answer.
Konica Minolta’s expertise will be able to provide NYCG with the printing
service tools they need in order to perform in a more proficient matter. We
continue to put in research to enhance our products and solutions to fulfill and
achieve these exact needs. For example the Optimized Print Services (OPS)
program allows our clients to optimize business processes and revolutionize the
way they manage fleets of printers and MFPs. It is a fully customized solution
that can assess a document workflow, and reduce maintenance costs to improve
document output. Consisting of a suite of components to meet all needs. A few

6. examples where Konica Minolta was able to accomplish these feats are with a
leading law firm in New York City and North Kansas City Schools. As printing,
demand and cost increased at the law firm a more reliable and cost effective
printing solution was needed. Konica was able to provide several bizhubs to the
law firm and they quickly saw the advantages of Konica Minolta. By choosing
Konica Minolta they were able to:
· Reduced printing costs between one and four cents per impression
· Saved over $100,000 by printing tabs on the Bizhub PRO 950
· Firm saved over $4,000 a year in lease costs by adding the bizhub to
Reprographics Department
d. Account Management
Name Title Phone Number E-mail Address
Meghan Gallagher Account
Executive
216 386 9875 mgallagher@kmbs.konicaminolta.us
Alexa McNish Account
Executive
312 701 9284 amcnish@kmbs.konicaminolta.us
William Troxil Account
Executive
614 726 4208 wtroxil@kmbs.konicaminolta.us
Dylan Dineen Account
Executive
773 726 8644 ddineen@kmbs.konicaminolta.us
Natalia Malysheva Account
Executive
812 325 3317 nmalysheva@kmbs.konicaminolta.us
Johnathan Bachman Account
Executive
913 563 1877 jbachman@kmbs.konicaminolta.us
Courtney Thompson Account
Executive
913 563 1874 cthompson@kmbs.konicaminolta.us
Michael Evans Account
Executive
734 452 4170 mevans@kmbs.konicaminolta.us
Matt Zellmer Account
Executive
952 229 6108 mzellmer@kmbs.konicaminolta.us
Terrance Moneghini Account
Executive
630 779 0082 tmoneghini@kmbs.konicaminolta.us

7. i. Provide an organizational chart for sales, support, technical, and administrative
functions that will be devoted to supporting NYCG.
ii. NYCG will require a National Implementation Team to facilitate the transition process.
Please provide a detailed description of how you will lead and coordinate a smooth
transition. Your response should speak to all elements including equipment deployment,

8. support, training, technology solutions, billing, etc. Indicate key tasks and
responsibilities to be assumed by your organization and those that are required of
NYCG. Provide a description of the individuals from your company that will comprise
the team and their authority to speak on the full breadth of issues as well as leading this
effort nationally.
Equipment Deployment
When a sale is made with a national account the equipment is deployed from the local
KMBS branch level. Equipment is delivered to the KMBS branch with further delivery
information. The equipment is then assembled at the KMBS branch and a site survey is
conducted. The equipment is delivered to the site, installed, and set up with the network.
All KMBS accounts are treated the same, there is no difference between local accounts
and national accounts.
Support
When a sale is made with a national account the support is provided from the local
KMBS branch level. The customer can log onto “myKMBS” or call the 800 number. A
series of questions will be asked of the customer including “What is your machine ID
number?” This is provided on the front of the machine. “What is your problem?” etc.
When the request is placed a service call is placed to a local branch tech who will then
call the customer in 30-60 minutes with an estimated time of arrival.
Training
When a sale is made with a national account the training takes place at the local KMBS
branch level. The KMBS selling rep sends news of the sale to the servicing rep at the
local KMBS branch. The servicing rep then transfers contact information to the local
KMBS Customer Service Representative (CSR.) The CSR then contacts the local branch
of the national account and schedules a time for training.
Technology Solutions
When a sale is made with a national account the process of technology solutions takes
place at the local KMBS branch level. The KMBS selling rep sends news of the sale to
the servicing rep at the local KMBS branch. The servicing rep then transfers contact
information to the local KMBS Senior Systems Engineer. The Senior Systems Engineer
will send a scope of work to the account’s local branch. The scope of work is filled out
by the IT team of the account’s local branch. The scope of work identifies what network
credentials are needed for the KMBS IT Team to begin installation and training of
technology solutions. After the scope of work is completed a date is agreed upon for
installation and training.
Billing
There are a variety of ways for Konica Minolta to bill NYCG for the equipment provided.
Our suggestion is to bill each NYCG site from the nearest Konica Minolta branch. This
makes it possible for each NYCG site to cover their own costs for new equipment rather
than have the main NYCG office front the payments and then collect from their
nationwide sites. We think this way will lead to smoother book keeping and easier
transactions between Konica Minolta & NYCG

9. Terry Moneghini-Account Executive
Terry has been named to the Aurora University Dean’s List, he has received the Milikin
University Tabor School of Business Award and has been the assistant director of BYF (Batvian
Youth Football.) As assistant director Terry’s people and leadership skills were put on full
display and many a time he was in a customer service role. Terry’s experiences qualify him and
put him in great position to lead this new account nationally.
Will Troxil-Account Executive
Will has been named to the Ohio State Dean’s List and is also a member of the John Glenn
Learning Community, an organization that focuses on public service and policy. For 2 years Will
was an intern at Sherwin Williams in a sales and management position. His responsibilities
included maintaining relationships with paint contractors. Will has also been a summer intern
with Superlative Group where he developed new financial streams to clients through
sponsorship/naming rights. Will’s customer relationship skills and industry experience suit him
well for NYCG’s national account.
Matt Zellmer-Account Executive
Matt has been awarded the Bob Kuhr Memorial Scholarship for dedication to teammates and the
community and the 2010 Varsity Football Hustle Award for above and beyond effort and
attitude. Matt has worked as a service assistant at Legends Golf Club Bar & Grill, and volunteers
at many youth football and baseball clinics, evaluations, and fundraising events within the
Lakeville, MN community. Matt’s accomplishments make him a real team player and vital cog
towards cohesion as we handle NYCG’s national account.
Dylan Dineen-Account Executive
Dylan has been named to the Eastern Illinois Dean’s list and has been a member of the
Promotion team for HyDrive Energy drinks where he routinely interacted with customers and the
HyDrive sales team. Dylan’s experience gives him the knowledge to interact with NYCG at all
of its national locations.
Alexa McNish-Account Executive
Alexa is the V.P. of Finance of Beta Rho Class for Pi Sigma Epsilon (Professional business
fraternity.) Alexa’s executive experience serves her well as she is the “Team Leader” for Konica
Minolta in their interactions with NYCG.
Natalia Malysheva-Account Executive
Natalia has been part of the Indiana University Kelley School of Business Honors program from
2011-present. She won the Summer 2011 ICORE Exceptional Teamwork Award. She was the
Fall 2011 Target Case Competition Winner, and Fall 2012 #1 Overall Presenter. She was the
Spring 2013 Nike Case Competition Winner. Her sales experience will be invaluable to our
team.
John Bachman-Account Executive
John has been on the Kansas State College of Business Dean’s List on numerous occasions. For
the past four summers John has owned and operated a fireworks stand, while working there John

10. sharpened his customer service and management skills. John has held a variety of positions as a
member of Phi Delta Theta fraternity including recruitment chair and alumni chairmen. John is
also an Eagle Scout. We feel like John’s leadership experiences and list of accomplishments will
prove to be key in helping to take over NYCG’s national account.
Meghan Gallagher-Account Executive
Meghan has been on the Ohio State University Dean’s List and she has also been part of the
Ohio State Scholar’s program. Meghan is a member of Delta Sigma Pi Fraternity, and Delta
Gamma Sorority. Meghan’s emphasis on relationship building will be very helpful as we work
with NYCG’s national account.
Courtney Thompson-Account Executive
Courtney has completed the Student Leadership Institute Program at Kansas State University.
Courtney has also participated in Run Across Kansas, a philanthropic event to raise money for
Veterans. Courtney has mentored children in Belize and held the merchandise position while a
member of Kappa Kappa Gamma sorority where she designed, ordered, and distributed all
merchandise for the sorority.
Mike Evans-Account Executive
Mike has held numerous positions in different organizations while at Eastern Michigan
University. Mike has been both President and New Member Educator as a member of Sigma Nu
Fraternity. Mike was also the Greek Life New Member Institute Facilitator and the Greek
Standards and Assessment Program Advisor while at Eastern Michigan University. Mike has
been named Academic All MEGA Conference while playing football and baseball in high school
and Mike was also voted Coolest Under Pressure by him fellow employees at the Eastern
Michigan University Student Center. Mike’s experience in executive positions and his poise in
the dramatic will help us lead KMBS as we work with NYCG.
iii. It is NYCG’s expectation that there will be a single point of contact with the ability to
manage this relationship nationally. Describe your approach to ensuring this individual
will have the necessary authority to manage this account nationally as well as serve as the
firm’s advocate within your organization.
We believe that Alexa McNish will have the ability to manage NYCG’s account
nationally because of her location and her team. Alexa is located in Chicago, IL. She is
right in the heart of the country and able to address needs from either coast in a timely
and efficient manner. Alexa’s team is also a big asset as they are not limited to just
Chicago. There are representatives from her team in Kansas City, Cleveland,
Minneapolis, and other cities across the US.
As Konica Minolta goes forward with this account Alexa has the full support of the US
Corporate structure. And with this backing she is able to take a firm stance and be a huge
supporter of NYCG interests inside of Konica Minolta US

11. iv. Indicate what organization(s) will serve as the lessor for the lease agreements and
describe your relationship to them.
US Bank will be the lessor. Konica Minolta has worked with them for 7 years and been
very impressed with their smooth billing process and customer service.
II. Diversity
1. Is your organization, its affiliates and subsidiaries certified as a diversity
bidder (i.e. MWBE. Disabled veterans or disadvantaged small business)? If yes,
please provide the appropriate certification information by entity.
Yes No
2.Will your organization furnish to NYCG quarterly reports of second-tier
(direct and/or indirect, as applicable) supplier diversity spend?
Yes No
3.Will your organization provide a reporting contact to liaise with NYCG’s
supplier team and agree to a supplier diversity reporting format and schedule?
Yes No
III. Environmental Sustainability
NYCG has undertaken an initiative to reduce the firm’s carbon footprint by 25%, support
community environmental projects and work with member firms to reduce their impact
on climate change by 10% by 2014. It is our preference to engage in relationships with
suppliers who support our own initiatives as well as share these values. Please speak to
the following;
a) Your company’s top five (5) environmental programs (e.g. carbon offset) that are visible
and actively communicated to your customers, shareholders, suppliers and the public-at-large.
 Eco Vision 2050: Reduce CO2
emissions throughout the products
lifecycle 80% by 2050 compared to
2005 levels. Promote recycling and
effective use of the Earth’s limited
resources. Work to promote restoration and preservation of biodiversity.
 Medium Term Environmental Plan 2015: Specific targets that must be met under four
objectives to help achieve Eco Vision 2050: Preventing global warming, supporting a
recycling-oriented society, Reducing the risk of chemical substances and restoring and
preserving biodiversity.
 Three Green Activities:

12. o Green Product Certification System: Creating and Providing Environmentally
Responsible Products.
o Green Factory Certification System: Realizing Environmentally Responsible
Production Sites.
o Green Marketing Activities: Practicing Environmentally Responsible Sales and
Service
 Clean Planet Program: Free-of-charge recovery and recycling of used toner cartridges.
 Project Sunway: Embracing Solar Panel Technology to further exemplify our
commitment to environmental health and sustainability. 3,498 Solar Panels have been
installed at our corporate headquarters in Ramsey, NJ
b) Any current certification program(s) (e.g. Energy Star, Greenleaf, LEED, etc.) you hold
certification in. NYCG may request a copy of such certification.
 *Energy Star – ENERGY STAR products are independently certified to save energy
without sacrificing features or functionality
 *Blue Angel Mark – Certified to products that are considered beneficial to the
environment, and at the same time, meet high standards of serviceability
 *Eco Mark - Certified to products for low environmental impact throughout product life
cycle. Standard environmental certification labeling system in Japan
 *EcoLogo – North America’s most widely respected environmental standard and
certification system
 *Eco Leaf Environmental Label – Certified to products based on the measurement of
environmental impact throughout the product’s entire life cycle
 *Hong Kong Green Label – Certified to products that meet stringent standards
concerning the reduction of harmful substances and low environmental impact
throughout the products life
*See attachment for Certification
c) Explain the measures your company has taken internally to preserve environmental
resources. (Manufacturing techniques, packaging, supply chain partner selections etc.)
 Reduce package material usage by 20%
 Optimization of collection and recycling.
 Green Product Certification system:
 Increasing product life span in order to reduce resource usage
 Creating smaller and lighter products to maximize distribution and production efficiency
 Using biological resources in our products through a sustainable manner

13. Procurement:
 Konica Minolta has a specific Code of Conduct that outlines criteria that companies must meet or
exceed for CRS and environmental sustainability
 Considering the environment, we follow REACH regulations that conform to RoHs standards.
 SIGMA Green Procurement System – Assessing the chemical constituents of parts and
components and giving preference to those companies with the least environmental impact.
 Konica Minolta also requires the completion of an environmental self-assessment. Done in the
form of a questionnaire which KMBS has developed Along with REACH, Konica Minolta has
developed its own list of banned and monitored substances from the perspective of compliance and
environmental safety which the SIGMA group uses to assess and make sure the company has the
same environmental priorities we do
Green Factory Certification System:
 Factory must surpass standards in three areas: reduce greenhouse gases, recycling,
chemical substance control
 Improve energy efficiency by developing better production technologies
 Reduce CO2 emissions in factories 20% by 2015
 Reduce waste discharged externally from factories 50%
 Achieve a final total waste disposal rate of 0.5% or less
 Reduce usage of petroleum based resources 20% by developing resource conservation
technology and production technology
 Reduce emissions of VOC’s (Volatile organic compounds) by 75%
Green Marketing Activities:
 Promoting activities to reduce environmental impact including products and service
 Reduce fuel usage by creating more efficient production and distribution cycles. Also
promoting distance efficiency and a more effective sales cycle.
 Reduce CO2 emissions from distribution 30% by 2015 by improving distributing
efficiency
d) Does your company use an environmentally responsible YES
recycling program for toner cartridges? Please explain.
e) Describe how your products will support NYCG’s environmental sustainability
objectives and what tools and reporting are available to help us measure our carbon
footprint reduction.
KMBS has developed “The Clean Planet Program”. The Goal of The Clean Planet
Program is to show that we support our planet and are committed to its sustainability with
absolutely no toner cartridges ending up in a landfill. With the Clean Planet Program, we
arrange for free-of-charge recycling of all of our customers’ used toner cartridges. All the
customer has to do is place the used toner cartridges in the provided Clean Planet box;
once the box is full, print a UPS shipping label off from KonicaMinolta.us and ship the
package. For larger offices, we will arrange the delivery and pickup of a pallet for used
toner cartridges to maximize the effectiveness and ease on the customer. Over 2,000,000

14. toner cartridges have been recycled since the implementation of the Clean Planet
Program
Products:
· Konica Minolta products have received multiple environmental awards and
recognition: Silver Class in the SAM-Sponsored Rankings, FTSE4Good Global Index,
Ethibel Sustainability Index, Prime Status by Oekom Research, Evergreen Award
· Konica Minolta was selected among the "Global 100" Most Sustainable
Corporations of 2011 by Corporate Knights
· Konica Minolta was named to the Dow Jones Sustainability Index in 2012
· All products are made with 3 key environmental areas in mind: 1. Reducing
greenhouse gases 2. Recycling 3. Chemical substance control
· Eco Vision 2050: Reduce CO2 emissions 20% by 2015. Reduce CO2 emissions
from our products life cycle 80% by 2050 compared to 2005 levels.
· KMBS has the ability to streamline workflow resulting in drastically less paper
usage, saving trees, reducing energy consumption and also reducing printing and
copying costs.
· 95% of our product material is recycled or refurbished and used after the product’s
lifespan
· Products are smaller and lighter to create less of an environmental impact
· Operating lifecycle of products has increased to reduce resource usage in
production
· Rare metals used in products have been drastically reduced.
· PET polymer alloy recycled plastic was developed and implemented in our
products. The plant based bio plastic is much more environmentally friendly and emits
significantly less CO2 throughout its lifetime.
· Induction heating: Allows our printers to heat up faster and run at a much lower
temperature. Reduces energy consumption
· Konica Minolta MFP’s restrict the flow of power to the parts of the MFP that need
it only; drastically reducing energy costs and consumption.
· Simitri HD polymerized toner: The Simitri toner particles are much smaller than
standard levels which allow less toner usage per print. Simitri toner fixes to paper at a
low temperature thus reducing the amount of energy used to heat the MFP. In general,
Simitri HD toner will cut energy consumption 15% compared to regular toner.
· Simitri HD polymerized toner is produced by an environmentally friendly
manufacturing process that emits 40% less CO2 than standard toner production.
· Duplex scanning and printing: Allows both sides of sheet to be scanned in. Reduces
prints. Reduces energy consumption. Reduces costs
· Organic LED lighting: Significantly reduces the amount of light bulbs that end up
in landfills
· Konica Minolta MFP’s go into a power saving mode when not being used for a
specified amount of time. They will also power up very quickly when being used.
· Toner Recycling System: collects and reuses toner that is not transferred to the
paper. Saves 20% of toner from going to waste.

15. · Toner bottles and cartridges do not contain carcinogenic, mutagenic and taratogenic
substances
· Products are made to be easily disassembled by one person; making recycling them
easy
· Toner bottles are made with High Density Polyethylene allowing direct recycling
into office’s recycling bins
· MFP’s are certified for use with hundreds of different types of recycled and organic
paper. There is a full, constantly updated list on the Konica Minolta public website
· Products meet RoHs standards: No lead, cadmium, mercury, PBB’s, PBDE’s, and
Hexavalent Chromium
· Organic Photoreceptor
· Copier does not emit ozone at
a concentration in excess of 0.02
mg/m3
IV. General Conditions and Information
See attachment
V. Products and Services
a) Equipment
i. Are these proposed devices compatible with Microsoft Windows Vista and XP operating
systems? If not please explain.
`All KMBS (Konica Minolta Business Solutions) products are compatible with Microsoft
Windows Vista and XP operating systems. Along with Windows Vista and XP a
majority of Konica Minolta machines are compatible with Microsoft Windows 8 and
some are also compatible with Mac 10.8. Most of those machines that are not compatible
with Windows 8 or Mac 10.8 at the moment will be compatible in the near future.
ii. Describe your ability to continually offer equipment road maps; identifying those
products that are approaching end-of-life as well as those that will be coming available.
how long before product introduction are you able to advise us of these products?
Konica Minolta continually offers equipment road maps through the research and
development department. Research and development is continually creating new products
on a regular basis. As for a product’s end -of-life and those that will be coming available
Konica Minolta will keep customers up to date; typically customers are notified 2-3
weeks ahead of a new products production. Konica Minolta customers are also kept up to
date on end-of-life products 1-5 years before their product ‘s expected end-of-life.
iii. Do you have the ability to monitor print traffic by printer? If yes, please describe the
solution(s) available and their cost.

16. Yes, KMBS (Konica Minolta Business Solutions) does have the ability to monitor print
traffic by printer. Konica Minolta offers two solutions known as Equitrac and PageScope
enterprise suite that can monitor print traffic. PageScope enterprise suite is compiled of
four separate solutions; of the four solutions available Account Manager or MyPrint
Manager are the solutions that would best fit this purpose. Account Manager can track
document workflow without the need of having to install any hardware or software on
every device. Account manager also has the ability to manage your costs and designate
your expenses based on your print volume. The MyPrint Manager solution works in a
similar manner to Account Manager with a few differences. Some differences between
My Account Manager and MyPrint Manager are the need of Follow-Me printing. Follow-me
printing gives you the ability to direct prints to whichever device you would prefer.
With MyPrint Manager you can eliminate waiting time for a print job by designating
which printer you would like your document to be submitted to and even have the ability
to release the documents from any printer on your network. This also helps to keep
documents secure and lower the waste of uncollected prints. Equitrac is another solution
which gives you the control of your print output; this not only makes printing convenient
but reduces cost and waste of unnecessary prints. Equitrac also has tools to implement
print quotas, chargeback for printed output, and boost sustainability.
iv. Do you have the ability to monitor print traffic by user? If yes, please describe the
solution(s) available and their costs.
Konica Minolta Business Solutions has the ability to monitor print traffic by user also
through Equitrac and PageScope Enterprise Suite MyPrint Manager. Equitrac can
monitor print traffic by user through the use of a personal log-in. The use of a personal
log-in is very simple each person gets a personalized log-in, the log-in can be a user
name, pin number etc. When personal log-ins are implemented print jobs must be
released by the individual who is trying to print a document. The document will stay in
the print queue until the individual types in their personal log-in. This helps to reduce and
save on unwanted or unnecessary prints and helps to boost security. PageScope
Enterprise Suite MyPrint manager is another way to manage print traffic by user. MyPrint
Manager can manage print jobs for a variety of different users, even mobile users. Much
like equitrac, MyPrint Manager has the ability of personalized log-ins. MyPrint Manager
not only will keep your document in a secure print queue until it is released but your print
job will follow you to any MFP on your network.
v. Do you have the ability to monitor print traffic by application? If yes, please describe the
solution(s) available and their cost.
Konica Minolta’s solution Equitrac has the ability to monitor print traffic by machine,
user and application. Equitrac monitors print traffic per application by breaking the print
traffic down into multiple categories to easily differentiate the type of print. Equitrac will
first monitor how many print jobs each application has processed. After counting the total
number of print jobs; Equitrac will then break down the total number of print jobs into
total number of black and white copies, and the total number of color copies.

17. vi. Describe the data points that your management software captures. Provide sample
reports. Confirm the ability of the software to gather data and report the same information
for other manufacturers’ equipment?
Konica Minolta ‘s management software, Device manager, captures a variety of data
points. Device manager captures data points from the basics such meter reads, jam codes,
and machine info. Device manager also lets you know when toner is low and will
automatically notify you when your toner needs to be replaced. These data points are all
captured in Device Manager. Device manager has the ability to not only gather this data
from Konica Minolta devices but from other manufacturers’ equipment through OPS and
DCA pending limitations on other manufacturers’ devices.
vii. Describe your capabilities to pull electronic meter reads from your proposed devices. Can
the same information be generated for devices of other manufacturers? Include technical
documentation with your response.
Konica Minolta uses V-care to pull electronic meter reads from KMBS equipment. Meter
reads are done electronically through V-care by inputting information from the machines
such as the model and model serial number. Konica Minolta uses OPS which runs
through DCA to electronically read meters of other manufacturers’ products. DCA runs
through the customer’s server and pulls the necessary information for each machine. V-care’s
automatic meter reading allows for accurate meter reads leading to accurate billing
ensuring there are no excessive charged.
viii. Describe how we may use your technology tools to centrally manage and change device
setting across the entire fleet instead of per device?
Konica Minolta has two ways to manage and change device settings across the entire
fleet. Depending on the manufacturer of your machine Konica Minolta Business
Solutions has two options available. Konica Minolta Devices can be managed through
PageScope Data Administrator while other manufacturers’ equipment will need to be
managed through PageScope NetCare Administrator. These management systems allow
you to remotely manage and change settings across your entire fleet. You can manage or
change settings across your entire fleet by linking all of your machines together. This is
done by first changing the settings of one machine and then copy those setting and
changes to the rest of your machines through PageScope Data Administrator; keeping
time well managed for other tasks around the office.
ix. Describe your capabilities in providing individual print job security.
For individual print job security Konica Minolta offers
Bizhub Secure. Bizhub secure has plenty of ways to keep
documents safe and secure. Options offered by Bizhub
secure are keypad password, standard PIV/CAC
identification card, HID Card, and Biometric Authentication.

18. These options keep documents secure under the “ID and print feature” which does not
allow documents to be printed until they are released by the person who has submitted
them. Along with these features Bizhub Secure offers the ability to encrypt legal
documentation, protect your hard drive with a password and encryption. Bizhub secure
even offers the option to have your hard drive wiped automatically every “x” amount of
days, months, or however long you wish and can also eliminate any trace of any legal
documentation even after it has been deleted. Bizhub Secure also offers the function of
Copy Guard Kit. Copy Guard Kit is a program which prevents certain documents to be
copied unless the Copy Guard password has been entered; keeping legal documents safe
and secure from those who are not granted permission to view them.
x. Please explain your approach for upgrading/installing print drivers. Is a universal print
driver available? If the universal print driver does not provide the same functionality as
the device-specific driver please provide details of the excluded capabilities.
Konica Minolta’s approach for upgrading/installing print drivers can all be done online.
Konica Minolta offers their print drivers for public download on konicaminolta.com.
Offering the print drivers for public download helps to make the maintenance of
machines simple and efficient. Konica Minolta has a universal print driver available for
public download also. If the universal print driver is downloaded and installed; all of the
functionalities of the device-specific driver are still available with the universal print
driver.
xi. When external/internal rip devices are utilized with your equipment, will the devices
have the ability to be remotely updated? Will these devices be able to received updates
simultaneously or will updates have to be done one device at a time?
External/internal rip devices that are utilized with Konica Minolta equipment can in fact
be remotely updated. Though the external/internal rip devices can be remotely updated; a
Konica Minolta tech will come onsite to do the updates personally. The benefits of
having a Konica Minolta technician come on site for the update is if anything goes wrong
on or with the machine being updated or there is a problem with a different machine a
KMBS technician will already be readily available. The devices can simultaneously
receive updates; though this will cause some delays in the update on certain machines;
pending on how large the update is.
xii. Do you offer clients a web-based portal? Describe the value of this offering.
Konica Minolta offers a web-based portal for its customers; KMBS customers receive a
log-in to mykmbs.com. With myKMBS customers can order toner online, place tickets to
the IT help desk, receive access to needed print drivers, and V-care. The benefits of
myKMBS is customer satisfaction. With this web-based portal, customers do not have to
wait for a Konica Minolta technician , sales representative or even have to pick up the
phone to order assets such as toner; this helps to improve efficiency and productivity.
xiii. Please describe your most basic scan to email capabilities and include any technical
documents that provide configuration specifics also provide the costs associated with this
solution.

19. Konica Minolta’s most basic scan to email solution is ecopy sharescan. Sharescan scan
to email is supported through lDAP support. Ecopy sharescan is good for any business
that is looking to get rid of their paper mess, go green, or to track/chargeback for copies,
scans, or prints. With sharescan you can share, and edit scanned documents and assign
scanning solutions that are simple to use and require little training. Scan to email comes
standard with sharescan.
xiv. Describe e-tools that you offer to help NYCG manage inventory, track usage, understand
costs, etc. Describe the implementation process of this tool, any associated costs, and
whether it can be used to manage competitive or existing equipment in our fleet.
Two e-tools that would be most effective to help NYCG manage inventory, track usage,
and understand costs would be equitrac and Pharos Uniprint. Equitrac is a solution
offered by Konica Minolta as a way to keep track of your prints by individual
workers, machines, or applications. Using equitrac to monitor prints helps to understand
costs of prints and the money being used on wasted or unneeded prints. The second
solution is Pharos Uniprint. Pharos Uniprint is a solution that can track; monitor, control
and charge back for all printing done over your network. This will cause print cost
savings, a reduction in paper waste, and cost-efficient print services. The implementation
process of these two solutions is easy. A Konica Minolta tech will come on-site; conduct
an on-site survey to assess the technological needs. The tech will then decide what
solutions best fit those needs. Equitrac and Pharos Uniprint are compatible with most
manufacturers’ devices, but it does depend on the MFP that is present. Some
manufacturers’ MFPs have limitations and do not support equitrac or Pharos Uniprint.
b) Service and Support
c) Value (TCO)
i. NYCG is focused on receiving the best total value. Total cost of ownership (TCO) is
obviously a significant element of the total value equation. With that in mind, speak to your
company’s strategic ability to offer the lowest TCO possible and how you will measure it.
KMBS is adding value to your printing process every day. Our machines allow our
customers to make copies cost less per print. Overall, NYCG is saving money based on a
total lower cost for your prints. We can compare the number of prints to the costs of the
prints to show you your savings.
ii. Provide two case studies that exhibit your ability to lower TCO for other clients
Case study 1: We worked with Eggerdruck, Imst, Austria which is a company involving
the production of paper targets. One of our bizhub PRO C6500e replaced two competitor

20. models. The company printed up to 50,000 pages per month and increased their digital
printing services. Overall, productivity was increased as well as the money saved by the
company.
Case study 2: We also worked with CIP London, UK. With our copiers, they were able to
utilized print-for-pay and creative design. Our competitive click price also added
installation with high volume potential.
iii. What work flow improvements/process enhancements would you recommend to reduce our
TCO?
We offer a service called OPS (optimized
print services). This hardware and software
develops precise facts and figures, while at the
same time guarantees cost reduction. It will
help to further develop your company while
saving you money at the same time. We also
have different purchasing and leasing options
so that we can help you find the machine that
is right for you and your business and the
most efficient.
iv. Please explain how your company will help us manage and reduce our document processing
costs.
Konica Minolta Business Solutions offers document management applications that will
allow you to scan, store, distribute, and archive information and documents in a quick
manner while saving you money. We can also reduce your processing costs with our
click price. Overall, your company will save money based on the low cost per print.
v. Understanding that we desire the lowest total cost, describe your preferred solution(s) to
managing changes in the fleet. i.e., we no longer need to keep a piece of equipment until the
end of the lease.
You can utilize OPS which will provide you with numerous services that will help to
manage and run fleet. Our services offer support and our company is based on continuous
optimization. OPS allows the right amount of output for a business.
vi. Please describe how you plan to demonstrate your commitment to reduce costs over the
course of the relationship.
An aspect that we offer to show our commitment to reduce the costs over time is our
customer service and IT technicians. Also, through OPS you will be able to see value
added to your company, while having a green impact on the environment
simultaneously.
d) Invoicing

21. i. Describe approaches your company offers regarding invoice presentment and settlement.
ADP Electronic Invoicing payment solutions help to lower payables cost and improve spend
control. The electronic invoices from your vendors have automated workflows or integration
with your previous workflows. We work with you and your business to attain satisfaction.
ii. In the event of a billing dispute, describe the resolution process.
Our support system and customer service is noted for its superiority. We strive to make sure
that each company is satisfied. We will work with the customer and listen to them to resolve
conflict. We received BBB Accreditation because our customers have faith in us and our
effort to resolve conflicts.
iii. Will you collect all applicable local, state, and federal taxes, including but not limited to
sales tax, for each location in which you provide services for the customer?
Yes
iv. Will you conform to payment terms of (45) days from receipt of undisputed invoices by
NYCG?
Yes
v. Speak to your ability to report annually on property tax collected
Each location has a different tax and we take this into account while dealing with
property tax collected. We can either provide each location with annual property tax or
add a monthly property tax payment to their monthly bill. Konica Minolta is determined
to accommodate NYCGs needs in any way possible.
e) Account Management
I. Describe the SLA’s/ KPI’s that you are able to and will measure on a regular basis.
Indicate the target SLA/ KPI for each.
Konica Minolta Business Solutions has high expectations for their products and the
services associated with their products. Konica Minolta will pull reports measuring our
KPI’s/ SLA’s after the 3rd, 6th, and 12th month of our contract, or whenever NYCG
otherwise wishes. This allows Konica Minolta to ensure that there are no ensuing

22. problems with any products throughout NYCG’s fleet
Konica Minolta Business Solutions will measure the following SLA’s/ KPI’s:
• Every machine has a 95% uptime guarantee and is subject to the conditions of Konica
Minolta Customer Confidence Guarantee.
• Per the terms of our contract, Installations are to be made within 21 calendar days after
receipt of executed order if in a Konica Minolta Direct location. Please Quote 21 Days as
the Delivery Time. This will set an expectation we can consistently meet.
• Installation and training should be provided on all functionality requested. Where
applicable, this should include configuration of printing & scanning. Customer IT staff
should be trained on how to configure additional workstations.
• It will be important for you to communicate with the Regional Corporate Account
Manager regarding any major service issues. Only with ongoing communication can we
ensure that the Konica Minolta/NYCG relationship works effectively for both parties.
• Service calls will be acted upon in a timely fashion. Konica Minolta Business Solutions
offers three options for service call placement. The first is through Konica Minolta’s
National Customer Support Center (NCSC) hotline, located in our bizhub Customer Care
Centers in Windsor, Connecticut, and Tempe, Arizona. The NCSC is fully staffed and
operational 24/7/365, with trained customer support professionals. All locations under
contract through KMBS will have toll-free and web-based access to NCSC. The second
option is through KMBS’s mykonicaminolta.com, which is KMBS’s interactive fleet
management site. This option requires a username and password, which can be given to
anyone at NYCG who needs access. The third and final option for service call placement
is through KMBS’s Digital Solutions Center (DSC). The Konica Minolta Digital
Solutions Center provides digital support for general office and graphic applications
relating to MFP copy, print, and scan functions.
• Each machine will have a unique serial number that users will use to call in for service.
All units will be dispatched using Konica Minolta Serial and Model Numbers through our
bizhub Customer Care Center.
• Service calls are to be responded by phone within 2 hours, and on-site within 4 hours.
Loaner machines are provided once machines are inoperable for 16 Business hours, upon
customer request.
• A Konica Minolta Installation Sticker should be attached to each installed unit. Support
all local installations with respect to Training and Installation. Explain KMBS
procedures for Service and Supplies.
• Maintenance Agreements include all Service, Supplies, Staples (excludes paper).
II. Please provide a copy of your standard SLA, clearly detailing your proposed service
levels and target

23. See Attachments
III. Describe your approach toward business reviews. How frequently will the reviews be
conducted? Please provide a sample discussion document for a business review.
Konica Minolta Business Solutions conducts quarterly business reviews. Our general
approach for larger accounts such as NYCG is to have the sales representative for the
account and possibly their sales manager from KMBS to go in and sit with whoever from
NYCG is associated with dealing with vendors. Typically this person(s) include
someone from purchasing, IT services, or management; every organization is
unique. Occasionally the sales representative for the account may bring someone from
KMBS’s IT department, ALL Covered, or our solutions department, to have an expert
talk about KMBS’s other offered services.
During the business review KMBS will go over any new updates or information on
KMBS that is relevant to our partnership with our clients. Then we will go over the
entire fleet and discuss the equipment currently in use. First we will show numbers and
discuss individual machines, or departments, or offices depending on whom we are
meeting with. Then we will go over the entire fleet's average for each of these categories.
Areas of discussion include: meter reads, print volumes of BW vs. Color in machine’s
lifetime, number of service calls, average response time, average uptime, and average
prints between calls. All of these can be viewed on a 12, 6, or 3-month scale. This
allows us to see if machines are being used correctly to their full potential. Any problems
the client may be facing will be addressed at this time.
Then, we will go over some possible solutions that may add value to the account. This is
where the IT or solutions professional may play a part. It is KMBS’s goal to completely
understand their client’s goals and objectives and to help their clients reach them. Next,
KMBS will request to have the account fill out a “scorecard” rating KMBS on various
aspects of our products, services, and business.
Finally, together we will discuss current and future initiatives for our clients and see how
we can collaborate to help. At the end, we will go over any meeting action items that
need to be done. (See attachments)
IV. Describe the ability of your account management team to drive initiative and solutions
across the entire fleet nationally. Please provide a case study to further explain your
answer.
Just like NYCG, Konica Minolta is a global company. KMBS has offices all around the
world and is a FORTUNE© 500 company that has serviced many FORTUNE© 1000
companies throughout the United States. In the United States, KMBS currently has 107
different locations. NYCG currently has 87 locations throughout the United States, all
within KMBS territory. This makes it easy for KMBS to service and partner with each
NYCG location. In order to accomplish our ideal level of communication, service, and
future solutions for every location, each NYCG office would be given a local KMBS

24. account representative who they would personally work with. NYCG would have one
corporate account executive, and then each office would have a local account
executive. These account representatives will directly communicate with NYCG and
make sure that you are receiving the industry leading solutions and services that KMBS
provides. KMBS will provide
business reviews with the
local NYCG offices. The
local KMBS office will
monitor NYCG’s fleet,
making sure their machines
are running as efficiently and
cost effectively as
possible. KMBS will also
provide any services that the
machines require, making it as
easy on NYCG’s as we can.
For further reference KMBS
has worked with larger
accounts such as PepsiCo and
American Red Cross. (see
attached case study)

25. CERTIFICATIONS
 Energy Star - http://www.energystar.gov/
 Blue Angel Mark - http://www.blauer-engel.de/en/index.php
 Eco Mark - http://www.ecomark.jp/english/
 EcoLogo – http://www.ecologo.org/en/
 Eco Leaf Environmental Label – http://www.ecoleaf-jemai.jp/eng/
 Hong Kong Green Label http://www.greencouncil.org/eng/greenlabel

27. Optimized Print Services Contract

28. Print Management Agreement
#__________________________
Label1
Between
%Customer% herein referred to as “Customer”)
With its principal place of business at: And
Date:
Branch Code:
Sales Rep No:
KMBS Chicago Branch (Herein referred to as DEALER”)
With its principal place of business at:
%%CUSTOMERADDRESS%% DEALERADDRESS
Sold To: (legal name) Invoice Address:
Name: %%%%% Acct No.:
Address Line 1: %%%%% Address Line 1:
Address Line 2: Address Line 2:
Street Address: Street Address:
City, State, Zip City, State, Zip
Phone Number: Phone Number:
Tax Exemption
(Certificate Required)
PO Required
(Copy required) Tax Exemption Number:
Yes No Yes No PO Number:
PO Expiration Date:
Term of Agreement
Billed: Quarterly
Choose Invoicing Option (check one) Contract Includes:
Option 1: Standard Invoice Contract Term
(Check Number Option 2: Sort by Eq. Loc. “Equipment St. 1” of Months): 12 24 36 48 60
Option 3: Sort by Customer Code 1 Service Supplies
Option 4: Sort by Eq. Loc. “Equipment St. 2” Non-Konica Minolta Desktop Printers
Option 5: Sort by Eq. Loc. “City & State” Konica Minolta Desktop Printers
Option 6: Sort by Model Konica Minolta MFPs
Print Management Fee
This contract and the “per page” rates apply to the products and inclusions specified in "Schedule B".
"Schedule B" can only be changed upon agreement of KMBS DEALER and CUSTOMER.
Konica Minolta/Non-Konica Minolta Desktop Printers
Meter Initial Assessed
Monthly Volume
CPP Rate
“Cost per Print"
Estimated Monthly
Charge
Mono Desktop Printers
Color Desktop
Printers
Black
Color
Desktop Printers Estimated Monthly Charge
Konica Minolta MFPs
Meter Initial Assessed Monthly Volume CPP Rate
"Cost per Print"
Estimated Monthly
Charge
Monochrome MFPs
Color
MFPs
Black
Color
Konica Minolta MFPs Estimated Monthly Charge
Total Estimated Monthly Charge
KM-Default MSA 5-5-2011 Initials: _______ _______ 3009-110308-C 2

29. Meter read collection
The amount of pages printed will be determined by automated meter read collection using monitoring software.
1. The monthly charge is based on the monthly volume for each active device, and will increase or decrease as print volumes
increase or decrease and as devices are added to or removed from the Optimized Print Services contract.
*The monthly bill is based on actual print volume from active devices.
Terms and Conditions
Customer's signature acknowledges receipt and acceptance of the KMBS Optimized Print Services Terms and Conditions "Schedule
A" dated 11/3/2008 and acceptance of the terms of this contract. Not binding on KMBS unless signed by KMBS OPS
Administrator.
Devices listed on the attached “Schedule B” will be covered under the Terms and Conditions of this agreement approximately 2
weeks after the customer receives email notification from “OPS Admin” stating that all required paperwork has been received by
KMBS and has been sent to Windsor Admin to start the account set up process. ______ (customer initial)
During the 2 week account set up period, it is the customer’s responsibility to maintain an inventory of supplies and a method of
service for all the devices listed on “Schedule B” until “OPS Admin” notifies the customer via email that the devices listed on
“Schedule B” have been activated and are covered under the terms of the OPS Contract. ______ (customer initial)
CUSTOMER KMBS DEALER
Name: KMBS (Please Print) Date Sales Representative: Signature Date
Signature: KMBS Regional Solutions Support:
Date Signature Date
KMBS Regional Director:
Email: Signature Date
Other Authorized Personnel: KMBS OPS Administrator: Signature Date
FOR KMBS SALES USE – ALL INFORMATION BELOW MUST BE COMPLETED
Title:
New Customer Maintenance Billed by KMBS Maintenance Billed by Lease Co.
Customer Info Contact Name Contact Address Phone Email Address
Invoicing Contact
Meter Read Contact
Sales Info Sales Rep Name
(Please Print) Sales Rep # Sales Group #
(Branch) Sales Rep email address
Originating
Order Taking
KMBS Info Contact Name Title Phone Email Address
RSC
BIS Contact
Other
Comments / Special Instructions:
No minimum volume.
Proposal in opt-ANALYZE is located at:
PE#
Branch Rep Name Customer Name
KM-Default MSA 5-5-2011 Initials: _______ _______ 3009-110308-C 3

30. KMBS OPTIMIZED PRINT SERVICES TERMS AND CONDITIONS "SCHEDULE A"
The following terms and conditions apply to Opt imized Print Services (“OPS”) provided by Konica Minolta Business Solutions USA, Inc.
(“KMBS”) to Customer during the term of this Agreement for the equipment listed on “Schedule B” of the OPS contract (“Equipment”).
KMBS OPTIMIZED PRINT SERVICES TERMS AND CONDITIONS “SCHEDULE A”
1. PAYMENT: P ayment is due within thirty (30) days from the date of the invoice. Sh ould the customer fail
to make an y payment due hereunder, or be or become insolven t or be a party to or acquiesce in any
bankru ptcy or receivership proceeding or any similar action af fect ing the affairs or property of Customer,
or violate an y aspect of this Agreement, KMBS may (1) refuse to con tinue to service th e equipment and
may enter Cus tomer’s premises to recover any property or equipmen t owned by KMBS or (2) furnish
service on a t ime, travel and material bas is , without prejudice to any other remedies KMBS may have. If
Customer fails to make any payment wh en due pursuant to th is Agreement, there will be a service charge
of one and one-half percent (1 1/2%) per mon th of the total amount due or the maximum legal interest
rate allowed by law, whichever is less. Reason able costs, includin g counsel fees , shall be recoverable by
KMBS in the event collection activities, inclu ding litigation, are required to collect outs tanding amounts due
under this Agreement. NO CASH PAYMENTS ACCE PTED. Accepted manners of paymen t are by checks
made payable to KMBS .
2. METER READINGS: KMBS charges for each copy or print performed by the Equ ipmen t in cluded in the
Optimiz ed Print Services cont ract. A copy or print shall be def in ed as the generation of any document or
image on th e Equipment. For purposes of this Agreement, all such uses of Equ ipment shall be referenced
herein as a “print .” Cus tomer agrees to pay for su pplies an d maintenance services based on KMBS ’s
monitoring software meter readings . Customer shall n ot alter or at tempt to alter actu al meter reading. A
monochrome prin t is on e page of hard copy generated by printing, copying, faxin g, or otherwise utiliz ing
black ton er on ly. A color print is one page of h ard copy gen erated by printin g, copying, faxing, or utiliz ing
any amount of toner that is not black, even if it also uses black toner. Each 8 1/2”x 11” print will be
recorded as a single meter click. 11” x 17” prints count as double c licks . Duplexed prints sh all be counted
as two meter clicks. For models equipped with ban ner printin g capabilities , the following meter click
ch arges shall apply: 18"x27" = 3 clicks; 27"x36" = 4 clicks; 36"x47" = 5 clicks .
3. SITE PREPARATION: Cu stomer s hall ensure that Equipment is placed in an environment that conforms
with th e manufacturer's specifications and requirements and will bear all cost an d expens e for any
additional necess ities required for installation such as telephon e and electrical wiring, remodeling, and
noise an d power filters . Any electrical work external to the Equipmen t (i.e. assoc iated peripheral
equipment, power, transmission and phone lines , and modems) and equipment line cord is not covered by
th is Agreement.
4. ELIGIBLE EQUIPMENT: All Equipment must be in satisfactory operatin g condition in accordance with
th e manufacturer’s specifications on th e commencement date under this agreement. Within 30 days of
th e commencement date, KMBS may perform an inspect ion of th e E quipmen t. If the Equipment is not
fou nd to be in satisfactory operating con dit ion , KMBS will not ify the cus tomer an d provide the option to
bring the Equipmen t to satis factory operational condition for which Time and Material rates will apply for
labor an d any parts requ ired. KMBS may suspend the services to be provided for a particular piece of
Equipment an d/or terminate any applicable E quipmen t that does not meet min imum operating con dition
requirements.
5. ADDITIONAL EQUIPMENT: No maintenance service for additional or substituted equipment will be
provided by KMBS unt il it is accepted by KMBS, in writing, for coverage. KMBS reserves the right to adjust
th e coverage period for any additional or s ubstituted E quipment to assu re common renewal dates .
6. SERVICE INCLUDED: This Agreement covers labor or routine, remedial and break/fix service as well as
remedial parts . All part replacements shall be on an exch an ge bas is with new or refurbished items. Unless
oth erwise indicated, normal business hours are 8:30 a.m. to 5:00 p.m., Monday th rough Friday, exclusive
of holidays observed by KMBS. Overt ime ch arges, at KMBS' then curren t rate, will be ch arged for all
service calls outside normal business hours . In addition to any oth er rights hereu nder, KMBS reserves the
right to delete discontinued equ ipmen t from this Agreement if parts and or supplies become unavailable
for dis continued equipment.
7. PREVENTIVE MAINTENANCE: Preventive Mainten an ce of Equipment un der this cont rac t su ch as
cleaning and keeping the Equ ipmen t in satisfactory condition is the sole responsibility of the customer.
8. OPTIMIZED PRINT SERVICES DEVICE MONITORING: As a requ irement to the service and
maintenance provided herein, the cus tomer agrees to allow KMBS to install monitoring software on the
cu stomer’s network for the term of the contract for the purpose of automated meter collection, service
alerts, and automated supplies replenishmen t notification. Customer agrees to not interfere with operation
or disable KMBS mon itoring software.
9. ACCESS: Customer shall provide KMBS' personnel with free and full acces s to the Equipment an d an y
neces sary operating t ime for the purposes of furn ishing maintenance services. Customer shall arrange
and insure that one of its employees is presen t at all times when KMBS personnel perform maintenance
services .
10. SELLER'S AGENTS: Customer acknowledges that it has been advised that n o agent, employee, or
represen tative of KMBS has any auth ority to bind KMBS to any affirmation, promise, representation, or
warranty concern ing any of the Equipment or services. Unless an affirmation, promise, repres entation, or
warranty is specifically set forth in this Agreement it does not form a basis of this bargain and shall not be
enforceable agains t KMBS.
11. DISCLAIMER: Any alterations, modif ications or changes to the Equipment by someone oth er than
KMBS, including Cus tomer, may result in termination of this Agreemen t. Without prior auth orization, this
Agreement does not apply to any Equipment which ceases to be at the cu stomer locat ion described in
”Sch edu le B”. This Agreement does n ot apply to any Equipment lost or damaged through ac cident,
abuse, misuse, th ef t, neglect, acts of third parties, electrical surges, fire, water, casualty or any other
natu ral force, and any loss or damage occurring from any of the foregoing is specifically excluded f rom
th is Agreement.
12. AUTOMATIC RENEWAL: Th is Agreemen t shall automatically renew for succes sive one year terms
unless Customer or KMBS provides the other party thirty (30) days written not ice before the end of the
cu rrent term of its intent ion not to ren ew this Agreement. Either party may cancel this Agreement at any
time, with or without cause, upon (30) days writ ten n otice to the other party. Upon cancellation pursuant
to this paragraph, Customer will be billed for service through th e effective date of cancellation .
13. ESCALATION: At the end of the first year of this agreement and once each successive twelve month
period, we may inc rease your payment and the cost per copy charge by a maximum of 10% of the
exis ting ch arge.
14. BUSINESS PURPOSE: Customer warrants and represents that the Equipment will be used for business
purposes, and not for personal, family, or household purposes.
15. NETWORK INTEGRATION: If Network Integration services are provided by KMBS, Cus tomer warrants
th at the KMBS Digital Needs Analys is (“DNA”) has been accurately completed and KMBS may rely on the
information con tained in the DNA in providin g network integrat ion s ervices. KMBS reserves the righ t to
asses s additional ch arges for service due to Customer’s modification of its network, s oftware, or operating
system(s).
16. RELOCATION: Relocation or make ready shipment of Equipment is not covered by this maintenance
Agreement . This service, when requested, will be at the then billable rate of KMBS.
17. ASSIGNMENT: Customer may not ass ign this Agreement, without KMBS ’ express written consent. In
the event that KMBS ass igns or subcontracts any of its obligations u nder this Agreement, KMBS shall
remain primarily responsible to perform those obligations. An y claim or defen se Customer may have
relat ing to thos e obligations mus t be as serted only agains t KMBS and not its ass ign ee. KMBS may
ass ign , without n otice to Cus tomer, any of its rights under this Agreemen t.
18. NOTICES: All notices requ ired to be given under this Agreement sh all be in writing an d sh all be sent by
U.S. f irst class mail to the parties as follows: To Customer at the address listed on the f ront of this
Agreement and to KMBS, at 100 Williams Drive, Rams ey, NJ 07446, A ttention: Office of Direct
Adminis tration.
19. INDEMNIFICATION: Customer shall bear all risk of theft, loss or damage not caused by KMBS
employees or agents , to all Equipment delivered and accepted under this Agreement. Customer agrees to
indemnify, defend and hold harmless KMBS, its officers , directors, employees and agents from all loss,
liability, claims or expenses (including reas onable at torney’s fees) arisin g out of Customer’s use of the
Equ ipmen t, including but not limited to liabilities aris in g f rom illegal use of E quipmen t as well as bodily
injury, including death , or property damage to any person, unless said injuries, death or property damage
was caused solely as th e result of a negligent or intentional act or omission by KMBS.
20. WARRANTY: KMBS MAKES NO WARRANTIES WHATSOEVER EXPRESS OR IMPLIED WITH REGARD TO
THE S ERVICE, THE SOFTWARE INCLUDED WITH THE E quipment OR ITS INSTALLATION, AND
MAINTENANCE, AND EXPRESSLY EXCLUDE S ALL IMPLIED WARRANTIES OF MERCHANTABILITY AND
FITNESS FOR A PARTICULAR PURPOSE.
21. REMEDY LIMITATIONS: The Equipment may not be returned to KMBS without KMBS’ written consent.
CUS TOMER’S EXCLUSIVE REMEDY FOR BREACH OF THIS AGREEMENT SHALL BE REPAIR OF THE
EQUIPMENT OR REPLACEMENT OF A NONCONFORMING PART, AT THE OPTION OF KMBS. THE PARTIES
WAIVE THEIR RESPECTIVE RIGHTS TO SPECIAL, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL OR
PUNITIVE DAMAGES FOR ANY PROVEN BREACH OF THIS AGREEMENT . THE PARTIES DO RES ERVE THE
RIGHT TO RECOVER CONTRACT DAMAGES ALLOWED VIA THIS AGREEMENT. KMBS' LIABILITY UNDER
THIS AGREEMENT IS LIMITED TO THE COVER DAMAGES ON THE COST OF ALTERNATE MAINTENANCE
SERVICES AND/OR CONSUMABLES PURCHASED BY THE CUSTOMER. KMBS SHALL NOT BE LIABLE FOR
ANY DAMAGES, INCLUDING BUT NOT LIMITE D TO, DAMAGES DUE TO LOSS OF DATA OR INFORMA TION
OF ANY KIND. LOSS OF OR DAMAGE TO REVENUE , PROFITS OR GOODWILL, DAMAGES DUE TO ANY
INTERRUPTION OF BUSINESS, DAMAGE TO CUSTOMER’S COMPUTERS OR NETWORKS, EVEN IF KMBS
HAS BE EN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
22. APPLICABLE LAW: Th is Agreemen t sh all be governed by th e laws of the State of New York without
regard to choice of law principles . In th e even t of litigation or other proceedings by KMBS to enforce or
defend any term or provision of this Agreement, Cus tomer agrees to pay all costs and expenses sus tained
by KMBS, in cluding but not limited to, reasonable attorney’s fees . Cus tomer further agrees to litigate any
dispute concerning this matter in the courts of the state of New Jers ey, consents to jurisdic tion in that
forum and waives the right to jury trial.
23. FORCE MAJEURE: Neither party shall be res ponsible for delays or failure in performance of this
Agreement (other than failure to make payment) to th e extent that such party was hindered in its
performance by any act of God, civil commotion, labor dispute, or an y other occurrence beyond its
reasonable cont rol.
24. SEVERABILITY: If any provis ion of this Agreement shall be unlawful, void or for any reason
un enforceable, then that provis ion shall be deemed severable from this Agreement and shall not affect the
validity and en forceability of the remain ing provisions of this Agreemen t.
25. WAIVER: Failure by KMBS to enforce an y provisions of this Agreemen t or any rights hereun der, or
failure to exercise any election provided for herein, sh all in no way be cons idered a waiver of such
provis ions , rights , or elections , or in any way affect the party’s right to later enforce or exercise the same
or other provisions , rights , or elections it may have un der this Agreement.
26. ORIGINAL DOCUMENT: Cus tomer fu rther agrees (a) that facsimile or electronic s ignatures shall be
accepted as original s ignatures ; and (b) that this Agreement or an y document created pursuant to this
Agreement , may be maintained in an elec tronic document storage an d retrieval sys tem, a copy of wh ich
shall be considered an original. KMBS may accept orders electron ically from Customer pursu an t to th is
Agreement . Neither party shall raise any object ion to the authenticity of this Agreement or any document
created hereunder, based on eith er the use of a facs imile signature or the use of a copy retrieved from an
electronic storage system.
27. SUPPLIES INCLUDED IN THE BASE/PRINT CHARGE: If the Konica Minolta Multifun ctional “MFP’s ”
opt ion on the fron t of this Agreement has been selected, KMBS (or designated servicer) will provide
Customer with supplies , including but not limited to toner, developer, copy cartridges, staples and PM kits
("Consumable Supplies ") throughout the term of this Agreement for Konica Minolta MFP’s listed on
“Schedule B”. If the Konica Minolta desktop printer and/or n on -Konica Minolta desktop printer option is
selected, KMB S will provide customer with supplies including OEM toner cartridges for Konica Minolta
desktop prin ters, an d “Compat ible” toner cart ridges for non-Konica Minolta desktop printers. Cus tomer
agrees that the Consumable Su pplies are KMBS property unt il used by Cus tomer. Customer will use
Consumable Supplies only with the Equipment and run them to th eir cease- fun ction point. Cus tomer shall
not remove the Cons umable Supplies from the location des ign ated as Cus tomer’s address on the first
page of this Agreement. Cus tomer will return any unused Consumable Supplies to KMBS at the end of
this Agreement . Cus tomer sh all use reasonable care to store and protect KMBS Consumable Supplies
located at Customer’s location for Customer’s convenience. Customer bears risk of loss of KMBS unused
Consumable Supplies in the event of thef t, f ire or other mishap. S hould Customer's use of Consumable
Su pplies exceed the typical use pattern (as determined solely by KMBS) for these items by more than
50% per device un der contract, or should KMBS , in its sole dis cretion, determine that C onsumable
Su pplies are being abused in any fashion, Cus tomer agrees that KMBS sh all have the right to c hange the
per page rate and minimum monthly charge for this contract.
28. ENTIRE AGREEMENT: This is the entire Agreement between Customer and KMBS an d su persedes any
proposal or prior agreemen t, oral or written, or any other communications relating to Optimized Print
Services for Equipment and it may not be releas ed, dis charged, changed, or modified except by an
instrument in writing s igned by a duly auth orized representat ive of each party. Customer agrees that any
Purch as e Order or other documentation issued to KMBS covering the Equipment or maintenance is issued
for purpose of authorization and Cus tomer’s intern al us e only, an d any terms and conditions contained
therein shall n ot modify or add to th e terms and condit ions of this Agreement. Th is Agreement wi ll not be
effective until accepted by an authorized represen tative of KMBS. Notice of acceptance is hereby waived
by Customer.
29. “COMPATIBLE” TONER CARTRIDGES: For Non -Kon ica Minolta devices included in the contract , th e
customer agrees to allow KMBS to utilize “Compatible” toner cartridges for su pplies fulf illment.
30. CARTRIDGE LIMITATIONS: Each device included in this cont ract will have a pre-determin ed maximum
number of allowable cartridges included per year based on assess ed volumes per device. Should the
customer exceed the maximum number of cart ridges on any contracted device(s ), additional cartridge
charges determined by KMBS will be incu rred.
KM-Default MSA 5-5-2011 Initials: _______ _______ 3009-110308-C 4

31. PARK HILL SCHOOL DISTRICT
INDUSTRY Education
PRODUCTS & SOLUTIONS:
• 42 bizhub C552 Color MFPs
• 33 bizhub 40P Monochrome Printers
• 2 bizhub C35P Color MFPs
• Konica Minolta Optimized Print Services (OPS)
• Equitrac Express®
• Nuance eCopy ShareScan
BACKGROUND Park Hill School District, located in Kansas City, Missouri serves 9,995 students and is
comprised of ten elementary schools, three middle schools and two high schools. During annual budget
reviews, principals across the district were concerned about the growing printing and copying costs that had
become a large expenditure for each school. With access to only general copier readout reports, principals
had no visibility to see what was being printed, the quantity or the frequency, making the justification for the
increased printing budget more difficult. With printer/copier impressions reaching 23 million annually, the
district needed to decrease printing costs to ensure the availability of funds for other school initiatives.
Furthermore, the district’s printing and copier program consisted of a combination of old, less efficient
multifunctional products (MFPs) and printers that created long wait times for teachers and did not offer
advanced scanning or fax features. As a result, a majority of the printing was shifted to the laser printers,
which required frequent, costly maintenance and supplies replacement.
Park Hill realized it needed to revamp the entire copier and printer program and establish responsible printing
policies for its staff of 1,500. The district created a detailed RFP based on market research that focused
on adopting MFPs and a secure document release solution with Follow-You Printing, a feature in Equitrac
Express. An integral part of the RFP was the ability to demonstrate product reliability and integration with
Park Hill’s active directory and existing HID card readers.
SOLUTION The local sales team from Konica Minolta Business Solutions U.S.A., Inc. (Konica Minolta)
submitted a proposal that would replace Park Hill’s existing configuration with an efficient hardware platform
and integrated software allowing the individual schools to track and monitor printing. The representative
recommended implementing 42 Konica Minolta bizhub C552 Color MFPs that would be integrated with
Park Hill’s existing active directory and HID cards. The district was impressed with how Konica Minolta went
the extra mile to exhibit the solution’s effectiveness, integration and reliability with the bizhub C552 reporting
over 99 percent uptime. After seeing the benefits of the MyKMBS.com site including real-time meter reads,
supplies ordering and maintenance management, Park Hill added online support as a requirement for the RFP.
The bizhub MFPs are integrated with Equitrac Express, a print and cost management solution, and include
Nuance eCopy ScanStations that allow teachers to fax or scan documents directly to their Microsoft Exchange
email accounts. Equitrac tracks and reports usage from all connected devices, as well as enforces print
s
Park Hill School District Cuts Costs and Goes Green with
Konica Minolta Office Systems and Optimized Print Services
E D U C A T I O N P R I N T S E R V I C E S
Park Hill School District
7703 NW Barry Road
Kansas City, Missouri
Phone: (816) 359-4000
http://www.parkhill.k12.mo.us/
RESULTS
• Saved over $19,000 in the first year
• Cut print impressions by one million
annually
• Sa ved over five tons of pa per
• Reduced the number of printers while
increasing functionality and mobility
• Freed up time for teachers to spend with
students instead of waiting for ma terials
to print
• Reduced wasteful printing
• Implemented Follow-You Printing® for
added security
• Established weekly print reports and
user quotas
bizhub C552

32. PARK HILL SCHOOL DISTRICT
quotas. With Equitrac, the district is able to automate reporting for each of the 15 school principals who now receive a
weekly, detailed report via email with a breakdown of the total “print spend” by teacher and/or department.
The bizhub C552 MFPs deliver high-volume color MFP performance with standard finishing features including saddle
stitching, stapling and three hole punch – options that users had come to expect but at a much lower cost per impression
than the laser printers offered. With the bizhub C552 fleet in place, Park Hill reduced printing costs to less than one cent
per impression.
With the Follow-You Printing installed on the bizhub devices, Park Hill has been able to reduce wasteful printing and
established more responsible printing practices. Follow-You Printing also provides a new layer of security for the district
ensuring that sensitive materials are not left sitting on the printer. This has allowed district schools to reduce the number
of printers designated for highly sensitive materials and guarantee that special education documents and individual
educational plans (IEPs) are only available for approved users.
Park Hill was so pleased with the print solution they engaged Konica Minolta’s Optimized Print Services (OPS) to help
support their student printing program by consolidating several different laser printers and consumables to a single brand
of toner cartridges. OPS worked with Park Hill on four essential areas:
Fleet: analyzed Park Hill’s current print fleet in order to right-size the document output fleet to actual document
management needs with optimal fleet support at minimal cost of ownership and environmental impact.
Process: analyzed all relevant document flows within Park Hill in order to increase productivity, maximize savings and
design a solution tailor-made to meet the district’s precise daily needs.
Finance: worked with Park Hill by offering different purchasing and leasing options as well as various contract models,
and integrating existing contracts into a single transparent financial plan.
Security: designed and implemented an IT and information security solution to fit the district’s needs. Additionally, Park
Hill felt confident that bizhub products are the most secure MFPs available and are independently certified to the ISO
15408 Data security standard as established by the Common Criteria for Information Technology Security Evaluation.
As a result of leveraging OPS, the district was able to eliminate over 35 devices and replace the remaining printers with
33 bizhub 40P black and white printers and two bizhub C35P MFPs with Follow-You Printing and print release stations.
Today, the school district sees Konica Minolta as a true partner that can provide a fully integrated print management
solution with the resources to ensure that both Equitrac Express and eCopy work smoothly across the different schools.
DECISION FACTORS The Konica Minolta solution has helped Park Hill streamline its printer fleet and lower printing costs
while improving print quality, functionality and security. With fiscal budgets tightening, the solution has resulted in a total
print savings of $19,000 across the district by reducing print impressions by more than one million in the first year.
Park Hill has also reduced the average number of printers required for student printing from three to one. The district
will continue to enjoy significant cost savings throughout their Konica Minolta contract as they strategically reduce print
impressions.
The new solution has helped Park Hill go green by creating a more sustainable printing program saving over five tons of
paper. With the help of weekly reports, teachers and staff are more cognizant of their individual print spending allowing
schools to implement customized monthly quotas.
Utilizing OPS, Park Hill now has one district-wide contract to help manage, service and order supplies for its print fleet.
OPS ensures that all printers and MFPs are working at peak performance with maximum uptime allowing the IT team to
focus on technology in the classroom.
The combined benefits of the Konica Minolta solution have allowed teachers to spend more time with students and less
time printing materials. Equally important, the solution provides Park Hill with the ability to accurately budget for and
control each school’s printing expenditures.
bizhub C35P
bizhub 40P
Konica Minolta Business Solutions U.S.A., Inc. (www.kmbs.konicaminolta.us), a leader in advanced imaging and networking technologies for the desktop to the print shop, brings together unparalleled advances in
security, print quality and network integration via its award-winning line of bizhub® multifunction products (MFPs); bizhub PRO production printing systems; magicolorTM desktop color laser printers and all-in-ones;
and pageproTM monochrome desktop laser printers and all-in-ones. Konica Minolta also offers advanced software solutions, wide-format printers, microform digital imaging systems, and scanning systems for
specialized applications. Headquartered in Ramsey, NJ, Konica Minolta delivers expert professional services and client support through an extensive network of direct sales offices, authorized dealers, resellers and
distribution partners in the United States, Canada, Mexico, Central America and South America. Konica Minolta is a trademark of Konica Minolta Holdings, Inc. All other trademarks mentioned in this document are the
property of their respective owners.