The document discusses how adesso AG created a business-critical SharePoint solution for a public transportation system to aggregate information from multiple legacy systems and provide it through standard interfaces. This allowed information about delays and schedules to be accessed through multiple channels like mobile apps and social media. By making information more accessible and reliable, the solution increased customer satisfaction and modal share by 5%.

1. A Business-Critical
SharePoint Solution
From adesso AG
Generating Business Impact
[Marcus Peters, Head of Collaboration &
Content Microsoft, at adesso AG
SharePoint Conference, Las Vegas
March, 2014]

2. Time is money!
and information can help saving time
Reliability and real time
information are the
most important factors
for public transport
systems.
Business-Critical SharePoint
Informations are
available, but located in
proprietary lob
systems. Only special
gateways are able to
provide this
information.
Aggregation of
information from
several lob systems and
providing them with
standard interfaces will
lead to more customer
satisfaction and
therefore to more
customers.

3. SharePoint: Information Hub
Information from
several sources (control
station software and a
SharePoint Marketing
Site) is aggregated by
BCS.
Standard SharePoint
web services are
publishing aggregated
information
Information from web
services is consumed
by several channels,
such as mobile devices,
apps, social media or
newsletter services
Business-Critical SharePoint

4. Benefits
 Speed: Fast information provision through multiple channels (e.g.
Push notification, mail, website, apps, social media)
 Reliability: Customer can recalculate his route instantly with live
information about delays from third party systems
 Cross selling: Information hub provides information about delays,
and marketing campaigns
 Personalizable: Customer can define custom filters to get only
relevant informations (e.g. by geo location, categories, schedules)
 Significant increase (5%) of the modal share (percentage of
travelers using public transportation)
Business-Critical SharePoint