Robert Avel, MCSA IT System Engineer/Windows Administrator Top Secret TS/SCI Clearance with FS Lifestyle Polygraph

1. Robert Avel, MCSA
IT System Engineer/Windows Administrator
Top Secret TS/SCI Clearance with FS Lifestyle Polygraph
815 Burland Circle Winter Garden, Florida 34787 Cell: 443 248-2638
bobavel_1999@yahoo.com
Over Forty Years of Hands-on Windows Desktop, Server, and Networking Experience.
Skills and Certifications
• CompTIA – A+ & CIW Certified
• CompTIA – Network+ Certified
• CompTIA – Server+ Certified
• CompTIA – Security+ Certified
• CompTIA – Project+ Certified
• Proliant & Dell PowerEdge Servers
• Microsoft Windows Certified Systems
Administrator
• Windows 2008 R2 – MCTS (70-640 & 70-642)
• VMware 5.5 literate
• Remedy Help Desk Software Literate
Professional Experience
Up 2 Your Future, Inc. Technical Director 7/2013 – Present
Computer Sciences Corporation (CSC), System Engineer, Principal Leader 3/2013 – 7/2013
CSC Corporate Technology Building, Chantilly, VA
• Capital Asset Management Team Member
• Analyzed Multiple Corporate Business Unit Operations Requirements
• Implemented Processes and Procedures using ITIL best practices
• produced Workflow, Swim Diagrams, and Process Flowcharts
• Documented Operating Processes and Procedures
• Participated in Design requirements, refinements, and desired outcomes
• Designed Cloud-based Capital Asset Management System using MS Access
• Defined System Data Flow, Test Cases, Data Integrity, and Documentation
Computer Sciences Corporation (CSC), System Engineer, Principal Leader 5/2010 – 3/2013
National Business Park, Fort Meade, MD
• Engineered VMWare Virtual Machine (VM) solutions for CONUS Customers
• VMWare vSphere ESXi 5.0 Virtual Machine (VM) engineering
• Configured Microsoft Clustering Service (MSCS) on virtual Database Servers
• VMWare Server Clustering Implementation using iSCSI NAS NetApp LUNs
• Analyzed customer requirements to provide best solution
• Completed VMware sponsored 14-Day vCenter ESXi 5.0 Course
• Use vMotion and Cloning and the core activities of vCenter Server
• Apply IAVA patches to 6000 servers in 4 regional CONUS Datacenters
• Use vMotion and storage vMotion and create templates where necessary
• Windows 2008 R2 System Administrator
• System Engineer for GOLDENCARRIAGE (GO EDC; GO GOLDENCARRIAGE)
• Evaluated Database Requirements for GOLDENCARRIAGE Customer Database
• Project Manager for 92 VM Projects in VIRTUALEXPANSE on ESX 3.5

2. Robert Avel -- Page 2 of 3
Computer Sciences Corporation (CSC), Watch Desk Manager 5/2009 – 5/2010
OPS1 Building, Fort Meade, MD
• Recruited By CSC From Transquest as Watch Desk Manager
• Worked in the Global Enterprise Command Center (GECC) at Fort Meade
• Lead a Team of 9 24/7 Watchstanders
• Subject Matter Expert (SME) for the Watch in a (24/7) on-call position
• Trained Team In Customer Service and Windows Administration
• Single Point of Contact (SPOC) for Escalated Watchstander Issues
• Conducted Competency Tests for All Watchstanders
Transquest Federal Systems, Windows Senior SA/Watch Team Leader 8/2004 – 5/2009
OPS1 Building, Fort Meade, MD
• Managed a Team of Nine Watchstanders
• Provided Worldwide Windows AD & Exchange System Administration Support
• Provided 24/7/365 Mission Critical Support In a 12-Hour Shift Environment
• Exceeded First Call Resolution of 80% for Hardware, Software Config and Site Issues
• Technical Escalation Person During Off Hours for Complex Watch Issues
• Tier 1, 2, & 3 Help Desk Support for CONUS and OCONUS Users
• Single Point of Contact (SPOC) for All User Escalations
• Tracked Issues Using BMC Remedy Software
• Trained Watch Personnel on Full Range of Skills Including Customer Service
• Used Remote Desktop Connection and VNC Remotely Control Computers
• Created and Maintained a Commonly Used Procedures Knowledge Base
• Documented Procedures and Processes to Ensure Best Practices
• Troubleshooter for Sites With a Mixed LAN/WAN Enterprise Environment
• Managed Mailboxes On Multiple Microsoft Exchange and Bridgehead Servers
• Used Windows Active Directory Services and DRA tool to Manage AD User Accounts
• Installed & Configured GOTS and COTS Applications
• Brought Up a New Independent Help Desk with 5 additional Watchstanders
• Subject Matter Expert (SME) for Desktop, Server, and Network Issues
Johnson Controls World Services, Columbia, MD 4/2002 – 8/2004
System Administrator/Desktop Support
• Performed Day-To-Day Administration On a Cross-Platform Macintosh and PC Network
• Migrated 125 Macintosh Users to a Windows Platform
• Increased Network Reliability by Migrating Network From 10Base2 to 100BaseTX
• Obtained Microsoft Certified System Administrator Certification (MCSA)
• Worked in Class 100/10 Semiconductor Clean Room Environment
Corvis Corporation, Columbia, MD 1/2001 – 11/2001
System Administrator
• Maintained 83 Compaq Proliant NT Servers, 1300 Dell Omniplex NT Workstations and 50
Windows 2000 Workstations
• Reduced Help Desk Escalations By 76% for a 350 Person Manufacturing Site During
Second and Third Shift Operations

3. • Identified and Resolved Chronic MS Exchange Virus Infection Problem and Modified MS
System Management Server (SMS) to Minimize Future Infections
Robert Avel -- Page 3 of 3
Education and Training
Computer Technology
Niagara County Community College
Sanborn, New York
Associate in Applied Science
GPA 3.46/4.00
Electrical Technology
Niagara County Community College
Sanborn, New York
Associate in Applied Science
GPA 3.60/4.00 (with Merit)
Information Technology (Networking)
Western Governor’s University
Salt Lake City, Utah
Baccalaureate Degree (BS)
6 courses remaining – Tentative 2017 Graduation
Additional Training
• 70-642 - Configuring Server 2008 R2Network Infrastructure Complete
• 70-640 Windows Server 2008 R2 Active Directory Configuration 3/14/2012
• D415-8017 - Windows 7 Configuration 7/14/2011
• Supporting users and troubleshooting Desktop Applications
on a Microsoft XP Operating System 12/11/2008
• Windows Systems Management Server 2 Courses
• Windows NT4 and Netware OS 15 Courses
• Microsoft Office applications 13 Courses
• Supporting Microsoft Windows M2152
2000 Professional and Server
• Implementing a Microsoft M2153
• Windows 2000 Infrastructure
• Microsoft Internetworking with TCP/IP
• Cisco Network Academy (CCNA) 4 Courses
• Implementing and Managing M1572
• Microsoft Exchange Server 2000
• Implementing and Administering M2154
• MS Windows 2000 AD Services
Certifications
• Microsoft Certified Systems Administrator MCSA,
• Microsoft Certified Technical Specialist (MCTS) Windows 2008 R2 Server
• CompTIA A+, Network+, Server+, Security+, Project+
• Windows 7 Certified
• Information Technology Infrastructure Library (ITIL) V3 Foundations Certified

4. •