This document provides a summary of Joshua C. Smith's qualifications and experience. He has over 15 years of experience in IT with a focus on Microsoft Exchange, BlackBerry Enterprise Server, and Windows Server support. Currently he is a Global Manager and US Messaging Lead at First Data, where he supervises 14 people and manages projects to upgrade infrastructure. Previously he held IT roles with the Missile Defense Agency, US Air Force, and other organizations where he administered Exchange servers, BlackBerry Enterprise Server, and other systems.

1. JOSHUA C. SMITH
12110 Elmwood Drive, Bennington, NE 68007 * 719-201-6490 * jcsmith80918@gmail.com
OBJECTIVE
Results-oriented IT professionalwith over 15 years of IT experience, who has a well-developed communication, problem-
solving and training skills with the ability to resolve difficult situations underadverse conditions.Strong organizational and
leadership skills with a focus on Microsoft Exchange, BlackBerry Enterprise Server, and Windows Server support.
EDUCATION
Colorado Technical University Masterof Science in Information Technology/Project Management
GPA: 3.82 Graduation Date: June 2008
Colorado Technical University Bachelor of Science in Information Technology Management
GPA: 3.76 Graduation Date: June 2007
WORK EXPERIENCE
Global Manager / US Messaging Lead First Data Omaha, NE Nov 2012 to Present
Supervise and manage the architecture, engineering, and operations of global Messaging organization. Support multiple
regions including Latin America, Europe, and Asia with over 30,000 users world-wide. The supported enterprise
infrastructure includes a diverse blend of systems and applications that utilize Messaging services and security.
• Create and manage multiple projects to upgrade and modernize dated infrastructure
• Lead migration projects to collapse multiple Exchange sites to go-forward infrastructure
• Ensure projects are kept timely and within allotted budget
• Develop and lead 14 persons in multiple advanced global technical teams
• Establish technical and operational standards and documentation
• Attend daily change control meetings to ensure operational excellence
• Meet and brief Sr. management and executives on projects and issues
• Work with other teams and projects to ensure stability of enterprise operations
• Successfully manage customer expectations and still provide world class solutions and service
• Provide budget analysis and estimation of work hours for complex projects and project management
• Analyze and provide projected payroll and budget numbers
• Provide leadership, guidance, performance appraisals and quarterly/annual reviews for staff
• International travel to support global mission
• Approving Change Requests for technical accuracy and process flow between other groups
• Approving timesheets, time off requests,and managing on-call rotation
• Yearly budgeting and projected costs
• Personnel evaluations
• Led team development and training over all applications to encourage a diverse array of knowledge
• Microsoft Enterprise Exchange 2003 and 2010 server support, configuration, maintenance, and troubleshooting for over
39,000 mailboxes
• Architectural design,redesign, and implementation for existing and new sites
• Evaluation and testing of new technologies
• Project lifecycle from implementation to closure
• Migration planning and support from Exchange 2003 and 2007 to Exchange 2010
• Exchange 2010 DAG environment between two geographically dispersed sites
• Daily interface with customers and peers to resolve issues and meet mission requirements.
• Track projects and tasks using Remedy and CA ticketing systems
• Trend Micro Scan Mail and Server Protect support and troubleshooting
• Powershell scripting for Exchange and integration of otherapplications
• EMC SourceOne and EmailXtender journaling support in conjunction with the Legal team
• Office Communicator Server administration and maintenance
• Windows Server 2003/2008 and Unix OS administration
• SQL database management and scripting
• BlackBerry Enterprise Server 5.0.X support and maintenance for over 4,000 users
• Good Technologies support for over 1500 users
• Boxtone mobile monitoring
• Mailive setup and administration
• Right Fax administration and support
• SCOM monitoring
• Active Directory, TCP/IP, and DNS administration and support
• Direct and remote collaborative support with other technology groups

2. • Workflow design and support
• Individual and team project management
• Creation of Operational Instructions
Systems Engineer IV SAIC / Missile Defense Agency Schriever AFB, CO June 2010 to Nov 2012
Administration of the Missile Defense Agency Enterprise Exchange network and BlackBerry Enterprise Server Management
for Department of Defense locations, networks, and classifications
• Microsoft Enterprise Exchange 2007 server support, configuration, maintenance, and troubleshooting for over 9,000 users
• Daily interface with customers and peers to resolve issues and meet mission requirements.
• Track projects and tasks using Remedy ticketing system
• Symantec Mail Security and mail relay support and troubleshooting
• Powershell scripting for Exchange and integration of otherapplications
• EMC SourceOne journaling administration and maintenance.
• Office Communicator Server and Lync administration and maintenance.
• Windows Server 2003/2008cluster environment
• SQL database management and scripting for BlackBerry administration
• BlackBerry Enterprise Server support and maintenance for over 2,000 users
• BlackBerry Enterprise Server Version 4.1.X and 5.0.X
• Active Directory, TCP/IP, and DNS administration and support
• Barracuda firewall administration
• Direct and remote collaborative support with other technology groups
• Individual and team project management
• Creation of Operational Instructions
Sr. Systems Administrator General Dynamics IT / USAF Peterson AFB, CO Nov 2009 to June 2010
Administration of the INOSC Omnibus network monitoring software for ACC/AFSPC NetCOP contract.
• Daily coding and monitoring of Network monitoring application.
• Implementation of new functional scripting and performance analyzing
• Maintenance, troubleshooting,and repair of Windows Server 2000/2003 environment
• SQL Server maintenance and troubleshooting
• Direct and remote collaborative support with other technology groups
• Creation of operational instructions and training users on application use
• Lead on multiple projects and mentoring to otheremployees on project completion.
Sr. Enterprise Administrator McNeil / USAF Peterson AFB, CO June 2007 to Oct 2009
Administration of the INOSC Enterprise Exchange network and BlackBerry Enterprise Server management for multiple Air
Force Bases,networks, and classifications
• BlackBerry Subject Matter Expert (SME)
• Microsoft Enterprise Exchange server support,maintenance, and troubleshooting
• Creation of Operational Instructions and training documentation
• Track projects and tasks using Remedy ticketing system
• Symantec Mail Security and mail relay support and troubleshooting
• Backups using Commvault, daily check lists in a Windows Server 2000-2003cluster environment
• SQL database and serversetup and management for BlackBerry administration
• BlackBerry Enterprise Server implementation and support
• Cluster reconfiguration support and design
• Active Directory administration and support
• Direct and remote collaborative support with other technology groups
• Individual and team project management
• Lead on multiple projects and mentoring to otheremployees on project completion.
System Administrator Apex / HP Colorado Springs, CO Oct 2006 to Nov 2007
Responsible for support of the Hewlett-Packard/DirecTV Appointment Book System and all related IT issues.
• Provide direct, deep-level support for the DirecTV ABS process.
• Trouble-shoot errors on the DirecTV Windows servers.
• Write documentation for training of new personnel, trouble-shooting guides and ABS run procedures.
• Assist DirecTV personnelwith issues relating to the ABS process.
• Assist systemprogrammers with streamlining ABS process.
• Remote communication with vendors for optimal uptime and superior customer satisfaction towards client’s goals.
• Critical services monitoring with acute attention to detail.
• Organized and executed tasks with employees from different national regions.
• Windows Server remote administration, IIS administration, Siebel process execution and monitoring.

3. • Extensive organizational and time management.
Commissioner Penpower / GE Tampa, FL July 2005 to August 2006
Responsible for a six-man team, which upgraded and repaired over 1100 wind turbine generators internationally.
• Installed and upgraded software and BIOS on wind turbine computers and PLCs.
• Supervised and reported the progress of a six-man team as a team lead and then a project lead.
• Logged project activities and progress for updates to higher executives.
• Implemented and improved detailed work desk instructions.
• Verified, documented, and wrote reports on proper settings of parameters on turbines for safety insurance.
• Coordinated with project manager and team members on multiple future projects and availability.
• Implemented spreadsheetsfortracking project cost to include man-hours, expenses,and total project cost.
• Quickly organized and planned projects and changes with ability to assimilate new information quickly and effectively.
• Coordinated with site leads for scheduling,execution, and progress of site completion.
• Performed troubleshooting on electrical and component problems using schematics and electrical tools such as DVMs with
voltages up to 575 AC/DC powers.
• Researched problems and documented the resolutions results as well as escalations.
• Trained new team members and insured proper training of new troubleshooting methods.
System Administrator 3 Colorado Technical University Colorado Springs, CO July 2002 to July 2005
Responsible for implementation and maintenance of over 450 workstations, 30 severs in a multiple domain / operating
systemenvironment, running a help desk for over 1700 students and 150 employees, installation and maintenance of 75 plus
phone database system,and supervision of three work studies.
• Shop supervisorfor weekly meetings for planning, execution, and project completion.
• Delegated work between five other employees for project completions, maintenance tasks,training, and to improve
customer service relations.
• Met with higher executives for updates on weekly activities and new goals.
• Logged completion and status ofprojects and activities.
• Taught classes to other departments for better technical understanding,improved work performance, and ultimately lowered
the amount of help desk requests.
• Developed excellent customer service relationships with fellow employees and maintained business confidentiality.
• Salvage older, inoperable systems to lower the cost of outfitting the company with workstations.
• Operate the company help desk that solves onsite and offsite workstation and network related issues while using a help desk
ticketing systems.
• Installed, repaired, and maintained computer software and hardware, printers, copiers, and faxes.
• Setup and maintain videoconferences,conferencing equipment, and bridge.
• Implemented, tested,and maintained computer software, hardware, and peripherals for classroomand lab environments in a
timely manner creating an optimal learning environment.
• Communicated with instructors,students,and fellow employees to effectively support their needs in a timely manner.
• Installed, maintained, and repaired phone data base,phone lines, CAT5e, and other network and phone related issues.
• VPN setup and support.Installed, upgraded, maintained, and repaired servers and server applications such as DNS, DHCP,
Active Directory, IIS, SMS, and otherrelated applications.
• Develop relations with vendors for RMA and help desk support.
• Supported Citrix and coordinated with Citrix help desk to resolve issues.
• Maintained equipment inventory for classrooms, labs, and administration.
• Quarterly rebuilding of multiple domains for new classes.
• Migrated systems from Windows 2000 to Windows XP and from Windows Server 2000 to Windows Server 2003.
• Imaged machines using Symantec Ghost and Partimage, extracting and restoring userdata.
• Supervised, trained, and monitored 3 work studies which improved performance.
• Patch implementation and management, cabling, RJ11, RJ45.
Computer Technician Independent Contractor Lamar, CO April 2000 to July 2002
Provided general computer support for multiple businesses and personalclients that included hardware and software
troubleshooting and recommendations for upgrades to hardware and software
• Maintained and repaired computer hardware and software for the St. Francis de Sales/Our Lady of Guadalupe Catholic
Parish
• Maintained and repaired computer hardware and software for Perfect Ten tanning salon
• Provided guidance and recommendations for additional computer software and hardware
• Troubleshot,repaired, and provided guidance on personal computer hardware for multiple customers
• Troubleshot,repaired, and provided guidance for personal software for multiple customers
SPECAIL TRAINING
CompTIA Security+ Certification October 2008 Certified Professional

4. Colorado Technical University January 2004 MCSE Certificate Courses
Colorado Technical University January 2004 C++ and Perl Courses
MILITARY EXPERIENCE
USMC MOS: 0352 – TOW Gunner 1998 – 2002
*Current/Active Security Clearance*