Raphael Sanders is seeking a position as a Computer Systems Engineer or IT Technical Manager. He has experience in software/hardware installation, data migration, network implementation and management. His resume lists his current role as an Infrastructure Support Analyst and past roles including Help Desk Analyst, Technician I, Systems Engineer, and Computer Lab Technician II. He has several years of experience in technical roles and education includes a Master's degree and professional certifications.

1. Raphael Sanders Sanderscet@yahoo.com
2900 Tuckaseegee Rd., Ste D 704-606-6256 (c)
Charlotte, NC 28208 Computer Engineering Technology
Raphael Sanders • 2900 Tuckaseegee Ste. #D, Charlotte, NorthCarolina 28208 • (704) 606-6256 P1
Professional Summary
I have been involved and work with state of the art computing environments while
pursuingaposition that utilizes my skills as a Computer Systems Engineer and/or IT Technical
Manager. My areas of expertise include but are not limited to: software/hardwareinstallation and
PC deployments, data migration through various methods, blade server and network integration,
network implementation, maintenance and network management.Heavily involved as an
Analytical thinker, and Team player. Accustomed to Active Directory basic platform. I am
seeking a company that looks to the future to address problems and relies on their staff to work
independently in an ever changing environment.
Experience
Experience:
Infrastructure Support Analyst Vaco Technology/Accelerated Learning Solutions
June 2015 – Present (8 months) Charlotte, North Carolina Area
As technical expert and participate in or oversee a variety of analytical and technical assignments
that provide for problem diagnosis and solutions documentation, implementation, administration,
support, and maintenance of a variety of hardware, software, and network products in an
information technology infrastructure environment.
 The role is broadly split between providing day to day operational support for existing
infrastructure services and users of those services, and project based work leading to the
development and deployment of new infrastructure services
 Design, implementation, support, monitoring and maintenance of infrastructure software
platforms, including but not limited to server / client operating systems, messaging and
database services, reporting platforms, Citrix, vpn, web proxies and all other software
based systems.
 Develop operational, installation, configuration and upgrade documentation for
communication systems, hardware, network, security, storage, software and other
computer related systems.
 Serve as a liaison between other technical staff, management, users, and vendors
regarding service requests, usage, standards, security, and other technical matters.
Provides on site or remote access diagnoses and resolution of computer hardware and
software problems,
 Active Directory is essential.
Help Desk Analyst Experis/TIAA-CREF
TIAA-CREF – Incumbent Charlotte, NC August 2014 – Present
 Deployed and build systems for TIAA-CREF Local & Regional office locations.

2. Raphael’sResume Cont.
Raphael Sanders 2900 Tuckaseegee rd. Ste. D, Charlotte, North Carolina 28208 • (704) 606-6256 • P 2
 Coordinated timelines for user to perform data backup through the outlook calendar.
 Installed individual user application through TEM
 Use of Infoblox
 Use of McAfee
 Use of Service Now
 Communicate with the User’s prior to the upgrade for clarity
 Migrated data using USMT data migration tool and/or Manually depending on data size
 Go through a complete ‘check list’ enhancing the user’s confidence about the
Deployment.
 Map Users Drives
 Map Users Printers
 Trouble shoot & implement any needed resolution for End User Support
 Work as a TEAM with rotating job roles
 Any duties as assigned by Supervisor
 Assisted in Special project:
 150 User Workstation Installation: (2 days)
Technician I Hewlett-Packard/Bank of America
SAIT Services - Incumbent Charlotte, NC May 2013 –June 2014
 Deployed and build systems for Bank of America Charlotte office locations.
 Coordinated timelines for user to perform data backup through the outlook
calendar.
 Backup of user data using LDMT, drag and drop and PKZIP compression tools
 Migrated from LDMT to USMT data migration tools using xml system files
 Installed individual user applications using tools supplied by Dell Servers
 Recorded user information through de-install and re-install using tools from
Microsoft.
 Addressed a number of work orders from the client using various ticketing
systems.
 Used DoD Wipe applications that performed 7-10 level wipes using G-Disk after
suggested grace period.
 Responsible for various locations that involved server/desktop/laptop rollouts
ranging from Dallas, TX to Miami, FL.
Technical Analysis Senior
Associate
Dell/Piedmont Medical Center
Dell Inc. - Incumbent Rock Hill, SC November 2011 – August 2012
 Access to approximately 150 servers that have distinct application characteristics
 Cloned and imaged desktop/laptops as needed for replacement and deployment.
This includes creating the machine account, changing the machine name, setup in
workgroup, setup of Administrative user account, install antivirus, adobe reader, 7

3. Raphael’sResume Cont.
Raphael Sanders 2900 Tuckaseegee rd. Ste. D, Charlotte, North Carolina 28208 • (704) 606-6256 • P 3
ZIP, Microsoft Office depending on department or user license and applications
according to their specific department.
 Perform various technical functions such as creating the users H: (personal/home
drive) that is used for their personal backups.
 Satisfied certain request such as password changes, unlock accounts using
ADAMS WEB
 Worked with various supervisors to manage hardware/software patches and
upgrades while interacting with the “Technical Operations Team”.
Systems Engineer Dell SecureWorks
Peak Systems – Incumbent Atlanta, GA May 2011 – August 2011
 Created user accounts for Myrtle Beach SC, Providence RI, Chicago IL, Atlanta GA, etc.
 Responsible for weekly new hires and remote users.
 Configured user’s PC’s that was based on their specific job requirement or
department(Network Operating Center, Security Operating Center, Sales, Marketing,
etc).
 Implemented LANDeskManagementapplication (9.00.3.275) software that the user could
apply the desktop manager as a self-help tool.
 Responsible for Ghost imaging using various tools from Dell SecureWorks team.
 Configured Servers, Laptops, Desktops using LANDesk Management Suite of products.
 Installed Dell/Symantec Endpoint Security suite of applications from Symantec.
 Equipment Refresh of existing datacenters equipment in the Security Operations Center
(SOC) and Network Operations Center (NOC) for the various sales departments at Dell.
Professor/Teacher’s Assistant Computer Lab Technician II (Lab Instructor)
Central Piedmont Community
College
Charlotte, NC October 2006 – May 2011
 Responsible for proper working conditions of all hardware and software in CPCC
environment.
 Assisted professors and students with various computer related assignments from
server, virtualization.
 Resolved numerous computer related issues using tools from TechNet and basic
troubleshooting areas.
 Maintained software by imaging servers using Altiris IT Management Suite – a
gold image was used to keep the servers consistent across the board, in addition,
imaging desktops by implementing an automation script to bring machines back
to their default state.

4. Raphael’sResume Cont.
Raphael Sanders 2900 Tuckaseegee rd. Ste. D, Charlotte, North Carolina 28208 • (704) 606-6256 • P 4
 Instructor for all hardware/software labs encompassing computer engineering
online and in-class sections.
 Provided educational support for the various network engineering class groups
using tools from Cisco and OPNet, classes involved CLI configuration of virtual
network switches, routers and firewalls. This environment was setup to simulate a
real-world environment for real-world learning examples.
 Instructed class members using tools from Unix/Linux for network,
firewall/security and application implementation. The flavors of Linux used are
Fedora, Centos and Ubuntu. The various flavors allowed students to configure
DNS/Bind, IPtables (Firewall rules), Apache2 Servers (web) and MySQL (ANSI
database SQL Language) for working in real-world environments.
 Created elaborate IP address schemes for the various VLANs in the lab, examples
include: Vlan 10 (servers), Vlan 20 (printers), Vlan 30 (user segment), Vlan 40
(network gear), Vlan 50 (VoIP Phones) using QoS/CoS techniques for phones and
time-sensitive applications.
Lead Engineer Citi-Financial Group/Morgan Stanley Smith Barney
Systems Rollout and Implementation
Peak Systems –Incumbent New York, NY June 2010 Project
 Managed and oversaw 50-100 computer engineers and technicians for a project in New
York, NY.
 Provided inventory information to a group the management staff using a myrid of
applications like OpenNMS and LANDesk Management Suite.
 Provided data migration expertise for individual user data from legacy servers,
applications and desktop machines to the new environment.
 Troubleshot problems as they occurred to address the migration process to stream line
procedures for the team.
 Improved the data migration process 10-fold and provided documentation to streamline
the migration process.
Systems Engineer Dell/AT&T Project Rollout
Peak Systems –Incumbent New York, NY December 2010 - Project
 Provided computer engineering support to customer’s by rolling out new systems
ranging from desktops, servers to LED monitors for systems implementation.
 Provided support for the Active Directory/Email and Blackberry Kiosk servers.
 Provided data migration expertise for individual user data from legacy servers,
applications and desktop machines for the new environment.

5. Raphael’sResume Cont.
Raphael Sanders 2900 Tuckaseegee rd. Ste. D, Charlotte, North Carolina 28208 • (704) 606-6256 • P 5
Systems Engineer Dell/Mediterranean Shipping Company
Peak Systems –Incumbent New York, NY December 2010
 Provided computer engineering support to customer’s by rolling out new systems
ranging for Dell’s premier customers.
 Upgraded existing systems ranging from CPU to RAM (memory) upgrades.
 Provided reports for the various project managers using various analytics tools.
 Addressed all areas of the project from rollout to budgeting of the project using ITIL and
project management (PMI) standards while remaining under-budget and ontime.
 Addressed any ancillary issues with executive level management and engineering staff.
Education
Keller Graduate School of Management Charlotte, NC August 2012
 Masters in Networking &Telecommunications
o Specialization in Wireless Communications and Network Security
DeVry University Charlotte, NC June 2011
 Bachelors in IT Management
o Concentration in Computer Engineering Technology
Sandhills Community College Pinehurst, NC May 2009
 Associates Degree in Applied Science
o Computer Engineering Technology
Professional Development
A+ - IT Technician Certification December 2009
Dell Certified Systems Expert (DCSE) June 2010
Dell Certified Systems Expert/Managed Systems Lead Dec 2010
Certificates
Networking Specialization: Cisco Network Administrator December 2008
CCNA Discovery: Networking Small Business Certificate August 2008
Computer Engineering Technology-Specialization in PC support December 2007