Adam Bielinski is seeking a position as a technical analyst or similar role where he can utilize his skills and qualifications. He has over 10 years of experience in technical support roles at various companies. His experience includes supporting virtual and physical server environments, operating systems like Windows and Linux, hypervisors like VMware and Hyper-V, and applications like Exchange, Citrix, and SAP. He also has experience with technologies like Active Directory, SQL Server, and networking. Adam holds certifications from Citrix, VMware, and CompTIA and is working towards additional certifications.

1. Adam Bielinski
Adam.P.Bielinski@gmail.com, (C) (647) 470-4876
37 Treeview Drive, Etobicoke, ON, M8W 4C1
Objective: Ambitious and motivated learner and leader in workplace
environments. Seeking a position as a valuable member to your team that utilizes
my skills, achievements and qualifications and the ability to support and lead in a
direction that will provide significance to the organization.
Highlight of Qualifications
Technical Skills
 Database / ERP Systems: Microsoft Access, MySQL, SAP R/3
 Virtualization Citrix Xen App 4.x, Citrix Xen App 6.x,
Citrix Xen App 7.x
 Profile Management AppSense 8.1
 Imaging Software Norton Ghost, GimageX, Marimba, Windows
Deployment
Toolkit, SCCM 2012
 Networking Good working knowledge of Network topologies
and protocols, TCP/IP, VPN
 Hypervisor’s: XenServer, VMware vSphere & MS Hyper-V
 (Virtualization)
 Operating/Server Systems: Windows 2000, XP Pro, Windows
Server 2003, Windows 7 Professional, Windows
Server 2008, Windows Server 2012 Windows 8.1
 Software Packages: Entire MS Office Suite, Microsoft Exchange Online,
Active Directory, Active Directory ForeFront Identity
Manager, Active Directory Federated Services,
Microsoft Sharepoint 2010, Microsoft Lync 2010
Powershell,
PCLaw, Conveyancer, Fast Company,
Estate-A-Base, Willbuilder
 Ticketing Software: ITMS Remedy 6.0, Remedy 7.6, HP SM9
 Programming Languages: Visual Basic 6.0, HTML, Java Script, PHP
 Modeling Software’s: Microsoft Visio, Erwin
 Anti-Virus McAfee, Symantec, AVG

2. Laboratory and Information Technology Experience
 Knowledgeable in ERP systems through managing a simulated version of an
ERP system using SAP.
 Excellent problem solving and analytical techniques.
 Developed complex programs using a variety of programming languages
 Understand necessary concepts in project management; created project plans
using various project management methodologies.
Personal Qualifications
 Strong communication and organization skills through extra curricular activities
and group oriented projects.
 Effective written and verbal communication and customer service skills
 Excellent time management skills and ability to complete tasks efficiently and
effectively by coordinating multiple phases of projects.
 Demonstrated ability to work effectively on multiple tasks and projects under high
service demands and time constraints.
 Developed a strong understanding of marketing functions/processes through field
and academic research.
 Outstanding client service skills through rapid response to client requests and
strict adherence to privacy.
 10+ years combined of technical support experience.
Education
Ryerson University, Toronto, Ont. 2004 - 2009
 Bachelor of Commerce in Information Technology Management
- Major in ERP Systems and a Minor in Marketing
Project Work
Key Projects as a Technical Analyst while at RBC:
• Successfully upgraded 1500+ servers running Windows Server 2003 OS to 2008
R2 and 2012 R2
• Performed migrations of multiple VMware vCenter environments from versions 5
to 5.5 and 5.5 to 6 for Canada, US and UK including P2P, P2V and V2V
• Performed datacenter migration/relocation of 200+ application servers and
coordinated with multiple project managers and support teams spanning 24-48
hour timelines per server with minimal downtime
• Performed In-Place Upgrade of all retail branch servers from Windows Server
2003 OS to Server 2012 OS for 1000+ Branches using scripted procedure,
manual configuration, post-migration testing and support
• Performed conversion of VMware virtual server and desktop infrastructure
versions 5.5 to Hyper-V 2012 for 3000+ machines
Key Projects as a CSS while at Teranet:
• Person responsible for migrations/upgrade from in-house Exchange 2003
environment to Microsoft BPOS OWA to Exchange 2010 OWA followed by
Exchange 2013 web access.

3. • Playing a key role in Citrix 6.5 implementation and rollout.
• Technical Lead for researching the solution for Town Hall recordings and
implementing this solution for all town halls.
• Technical lead in organizing PC hardware rollout for Windows XP – Windows 7
migration.
• Individual responsible for informing/organizing and executing power shut-down of
Telco/Network equipment during maintenance periods and powering up
Telco/networking equipment and user requested equipment at head office.
• Technical lead for Enterprise Virtual Connect project: Enterprise Webex rollout.
• Built UAT Citrix Xen App 6.5 environment running on XenServer Hypervisors
• Evaluate a number of image deployment software’s to streamline future
upgrades/updates.
• Technical resource for upgrading from WYSE to HP Thin Clients and setup of
the central management console (HP Device Manager) to manage environment.
• Technical resource for AD 2003 to AD 2012 Migration
• Technical resource for Windows XP to Windows 7 Migration throughout the
corporation.
• Researching/Evaluating MDM (Mobile Device Management) tools for
deployment.
Professional Courses completed:
• Active Directory 2008
• Windows Server 2008
• Citrix 6.5 Administrator Basic
• Citrix 6.5 Administrator Advanced
• ITIL V3
• SCCM 2012 Administration
• VMware Data Center Virtualization Fundamentals
Certifications:
• CCA (Citrix Certified Associate)
• VCA (VMware Certified Associate)
• CompTIA A+ Certified
Work Experience
RBC Financial Group July 2015 – Present
Toronto, Ont.
Position: Technical Analyst: Windows & Virtual Systems
VMware ESXi 5/6, SCCM 2012, Exchange 2013, Citrix 6/7, Server 2003/2008 R2/2012
R2

4. • Supported Production, Lab, Development and Disaster Recovery physical and
virtual Intel-based servers running Microsoft Windows Server 2003/2008
R2/2012 R2, Linux (REHL 5/6, Ubuntu, Solaris/AIX, CentOS7) and VMWare
ESXi 5/5.5/6.0 operating systems in a global 24/7 environment with on-call
BlackBerry pager
• Supported and maintained physical and virtual servers across datacenters
spanning Canada (3 locations), US (1), UK (4), AsiaPac (4 - Australia,
Singapore, Hong Kong, Tokyo), Caribbean (1) and India (2) for 35,000+ servers
with datacentre onsite staff
• Supported and maintained Microsoft Hyper-V 2012, SCCM 2012, Exchange
2010/2013 (with Symantec EV), VMware vSphere 4/5/6 and Citrix 4/6/7 server
and VDI environments by recorded incident tickets and approved change
records/tasks using HP Service Manager 9 (SM9)
• Coordinated with and supported Level 0/1 analysts and onshore/offshore
application support groups, vendors (Microsoft, Citrix, VMware, IBM, Cisco,
McAfee) and third-party service providers including critical SEV1/2 incidents,
participating and leading Cisco WebEx and telephone conferences/bridges with
visibility from senior managers and executives
• Analyzed and generated logs, engaged and coordinated with vendors for root
cause determination and resolution of hardware and firmware issues relating to
IBM X Series (IMM/IMM2/AMM), HP ProLiant (ILO/Insight Manager), Cisco UCS
B-Series / C-Series (UCSM/KVM), VBLOCK and IBM Cloud Orchestrator
systems, using inband/out-of-band devices to connect to DMZ and Build
environments, as well as IBM and Cisco rack/blade servers
• Performed basic network troubleshooting (Windows OS firewall, Netmon,
TCP/IP, ping, traceroute, VLAN ID, connectivity issues, etc.), fulfilled F5 Load
Balancer requests for nodes/application pools, configuration of server NIC
teaming using Emulex OneCommand Manager or Broadcom Advanced Control
Suite 3 utilities, engaged Network and CIM teams for Fortinet UTM systems,
Fibre/Ethernet cabling and switch farm connection issues within datacentres
• Supported Physical and Hyper-V mission-critical relational database clusters
such as Microsoft Dynamics CRM, SharePoint and Financial applications running
SQL 2005, 2008 and 2012, coordinated with DBAs in order to perform host node
OS / SQL application patches, scheduled maintenance, migrations and instance
failover preventing downtime or impact to business
• Configured, scheduled and implemented maintenance/service windows to
remediate non-compliant Windows OS servers in PROD/DR using SCCM client
according to TSS standards and Microsoft Security Bulletins following successful
patching in TEST/LAB environments, repairing SCCM client issues when
necessary using command-line / GUI and ensuring that the servers are
licensed/activated
• Analyzed and provided performance review to application and support teams
using VMWare Performance Graphs, Prognosis, Perfmon, performing health
checks on servers for potential hardware/software issues
• Created, updated and resolved Incident tickets and Change Records/Tasks via
HP Service Manager 9, fulfilled build requests for virtual servers (Hyper-V /
VMWare) via ServiceNow portal and forwarded application team requests to the
appropriate internal service teams
• Restore/backup/schedule/test Tivoli Storage Manager backup agent on all
Windows servers, ensuring that the correct services are running and agent is
actively backing up data as per schedule, working with Storage engineers to
ensure that backups are being generated for all Windows OS servers and
targeting based on daily report of failed server backups

5. • Coordinated with Disaster Recovery team, as well as support and application
teams in order to perform failover and failback of Production
applications/services to DR servers in Canada and UK
• Worked with respective application teams to maintain and troubleshoot
proprietary IBM Director, IBM WebSphere MQ , SnapVault, BlueCoat Web Proxy
configuration files, IIS Manager application pool configurations and SSL
certificate refreshes
• Enable, disable, configure and test alarms and respective thresholds for OS and
VMWare environment ensuring SCOM, vCenter Alarms and other SNMP-
enabled features are functional
• Authored Cisco UCS server troubleshooting document for support teams, step-
by-step instructions for server migrations from Server 2003 to 2008/2012 OS for
application and implementation teams, contributed to creating and updating of
existing team procedures, knowledge base and trained all new Incident
Management team hires
• Install and troubleshoot McAfee EndPoint Security including performance-related
issues and temporary disablement with security analyst approval, as well as
onboarding server passwords into HiPAM (Hitachi ID Privileged Access
Management)
• IBM/Lenovo models supported: IBM BladeCenter HS20, HS21, HS22 – Lenovo
Flex System x240 M5 Compute Node and IBM X3250, X3500, X3550, X3650,
X3690, X3850, X3900, X3950
Teranet Inc. June 2011 – November 2014
Toronto, Ont.
Position: Client Support Specialist (CSS)
• Tier 1 & 2 troubleshooting of Teranet end users hardware and software issues
meeting all required objectives and Service Level Agreements (SLA)
• Proficient with ITSM Remedy 6 & 7.6 ticket tracking system.
• Good knowledge of both 4.5 & 6.5 Citrix environments currently implemented at
Teranet. Citrix Certified.
• Assisting the Senior Client Support Specialist in infrastructure planning, resource
assessment, documentation and technology evaluations.
• Worked collaboratively with other support teams to meet requirements, goals,
objectives and Service Level Agreements (SLA)
• Maintained and modified personalization profiles of users using Appsense 8.1
• Good Active Directory and scripting knowledge. Knowledge of how AD integrates
with various systems within Teranet especially Microsoft Exchange Online.
• Good Knowledge with setup of Server 2008 roles and configurations (Printer,
DHCP, DNS, AD, File services, Hyper-V, Terminal Services, & Deployment
Services)
• Implemented Windows deployment services for imaging new & existing PC’s via
network.
• Technical Lead responsible for Microsoft Office 365 for all Teranet employee’s
• Responsible for creating user accounts in AD, email and on NAS.
• Responsible for troubleshooting and deploying all mobile devices at Teranet.
• Responsible for troubleshooting/servicing all meeting rooms, printer, projectors
and hosting Teranet Town-Hall meetings.
• Deployment of Window 7 machines

6. • Extensive drafting of technical documentation and evaluations for users and
administrators.
• 24x7 On-Call Support. Providing off-hour on-call support on rotating basis.
Teranet Inc. October 2009 – June 2011
Toronto, Ont.
Position: Customer Care e-Services Specialist – Agent
• Troubleshoot client issues as needed ensuring that all pertinent details are gathered
in the Service Request log should 2nd
level support be required including:
o Installing/Uninstalling software, assisting with updates.
o Configuring networks/ server permissions in windows environment to work
with our applications.
o Troubleshooting error messages & printer problems in the windows
environment as they relate to the use of our applications.
o Providing insight into possible resolutions such as replacing printer/video
drivers, upgrading & downgrading 3rd
party software.
o Assisting customers with letterhead design/installation requirements.
o Accurately gathering environmental specs to identify potential conflicts.
o Create/program master documents to be used within the Teranet/DoProcess
software’s.
• Performed duties efficiently to maximize the number of clients that are serviced.
• Worked with management to develop new business processes for logging and
referencing DoProcess software material for reporting practices.
• Drafted and prepared documentation user for website FAQ’s and manuals user by
users for DoProcess software.
Malicki & Malicki Law Office Jan 2005 – October 2009
Mississauga, Ont.
Position: Administrative & Information Systems Assistant
• Monitor and administer a client-server network of about 16 workstations and a
number of peripherals. I am responsible for system/database integrity, any new
additions to the network, Hardware/Software upgrades, training of staff on new
software.
• I deal directly with the 3rd
party IT service provider and make decisions with regards
to IT based decisions.
• I setup new workstations and accounts via Windows Server 2003/Microsoft
Exchange with all necessary software and connectivity required for the user.
• I migrated from a paper based client database to a fully electronic client database
originally designed using MS Access however now integrated to PClaw for scalability
and data integrity reasons.
• Among these tasks I also perform daily clerical and office duties such as draft legal
documents, arrange client appointments, fulfill office banking for clients and business
operations.
Extra Curricular Activities

7. Education
 Currently working towards MCSE certification and Hyper-V Certification.
Sports
 Enjoy Squash, Basketball, Tennis, Skiing, Swimming, Downhill Mountain Biking
Hobbies
 Play Electric Guitar and write music
References Available on Request