This document is a summary of qualifications and resume for Susan Park. She has over 22 years of experience as a professional writer and editor, with a focus on developing responses to government Requests for Proposals over the past 6 years. Her experience includes technical writing and editing for defense projects, as well as developing user manuals, online help, and training materials for complex software applications.

1. Susan Park
703-283-8645
susanduncanpark@gmail.com
Page 1
Summary of Qualifications
I am a proposal writer and editor who makes highly complex, technical information
understandable to readers. I have 22 years of experience as a professional writer and
editor, with my most recent 6 years developing responses to government Requests
for Proposals (RFPs). I have experience supporting both government and
commercial customers, with one year as a technical writer and editor for the Littoral
Combat Ship (LCS) system at the Naval Surface Warfare Center-Dahlgren Division
(NSWCDD). Prior to that, I spent 11 years as a technical writer and consultant,
developing user manuals, online help, technical documents, and training
presentations for complex software applications.
Experience
October 2010 -
Present
Proposal Developer
UIC Government Services, LLC, 4900 Seminary Road, Suite 1200, Alexandria, VA
22311
 Review and respond to government Requests for Proposals (RFPs), Requests
for Information (RFIs), and sources sought notices.
 Collaborate with technical and business subject matter experts (SMEs),
contracts personnel, and marketing department to develop and coordinate
proposals.
 Write and edit proposals, marketing materials, presentations, and website
content.
 Develop compliance matrices to ensure proposals meet government
requirements.
 Developed in-house template for department use, which reduced re-work and
increased standardization across proposals.
 Maintain and regularly update department knowledge base, including templates,
annual revenue numbers, corporate facility descriptions, and stock material.
June 2009 -
September 2010
Technical Writer/Editor (with Secret clearance)
Bowhead Science and Technology, LLC, 4900 Seminary Road, Suite 1200,
Alexandria, VA 22311
 Supported the Non Line of Sight Launch System (NLOS-LS) mission package
for the Littoral Combat Ship (LCS) project at the Naval Surface Warfare
Center-Dahlgren Division (NSWCDD).
 Wrote and edited technical specifications, requirements, test plans, white
papers, and other technical documents.
 Edited classified and unclassified technical documents and ensured that
documents adhered to style guide specifications and standards.
 Assisted in developing and reviewing requirements, specifications, drawings,
presentation materials, reports, change notices, CDRLs, and other documents.
 Supported briefs and presentations.
August 2006 -
April 2009
Technical Writer/Training Consultant
CDC Global Services-Catalyst, 150 S. Warner Road, Suite 270, King of Prussia, PA
 Developed user manuals and training presentations for customized SAP
applications (Logistics Execution System).
 Supported clients during software “go-live” implementations onsite.

2. Susan Park
703-283-8645
susanduncanpark@gmail.com
Page 2
 Conducted training classes and desk-side training for end users of SAP
Warehouse Management (WM).
 Participated in conference-room pilots to gather client requirements.
 Wrote and edited a wide range of business and technical documents, including
proposals, technical specifications, and customer requirements.
June 1999 -
July 2006
Senior Technical Writer
Catalyst International, Inc., 8989 North Deerwood Drive, Milwaukee, WI 53233
 Collaborated with programmers, software testers, and trainers to design and
develop context-sensitive online help, paper documentation, process flows, and
training materials for complex JAVA, UNIX, and SAP applications.
 Managed documentation projects from initial design specifications to
completion.
 Conducted usability tests with end users to evaluate the effectiveness of
technical materials.
 Led review meetings to discuss the impact of software and business process
changes on documentation.
September 1997 -
May 1999
Technical Writer
Manpower International, 5301 North Ironwood Road, Milwaukee, WI 53217
 Researched, wrote, and revised online and paper documentation.
 Managed and coordinated document projects.
 Worked with vendors to produce and distribute paper documentation within
specified time and budget constraints.
 Assisted project team by assuming a business analyst role to complete a major
software release.
January 1994 -
September 1997
Editorial Assistant
Southern Progress Corporation (Southern Living Magazine), 2100 Lakeshore Drive,
Birmingham, AL 35209
 Researched, wrote, and revised travel and features articles.
 Edited stories and checked facts for accuracy.
 Trained and supervised student interns.
Education
M.A., Instructional Design/Adult Education, 2004
Alverno College, Milwaukee, WI
M.A., English, 1996
Emory University, Atlanta, GA
B.A., English, 1991
Lawrence University, Appleton, WI