This document is a resume for Torben Verdich, detailing his 20 years of experience in IT systems architecture, project management, and technical support. Some of the key experiences mentioned include managing upgrades to virtualize servers and encrypt hard drives for the FBI, software account management for the NGA, and leading engineering projects involving VMware, SCOM, and BigFix for various other government organizations. The resume emphasizes Verdich's leadership skills and experience with a wide range of technologies, platforms, and vendor products.

1. TORBEN VERDICH | 1
TS SCI with CI Poly
Systems Architecture and Design | Project Management | Problem Resolution | Virtualization
Computer and Software Installation | Tier 3 Client/Server Technical Support
 Detail-oriented, knowledgeable, and versatile professional 20 years of extensive background in the development,
testing, and implementation of diverse IT systems along with project and operations management of complex
software and systems in large enterprise environments. Excellent interpersonal and written communication skills.
Track record of managing and building significant computer information systems with sound understanding of IP
networking concepts, in addition to solid and full life-cycle experience in web-enabled, multi-tier applications for
client server and mainframe real time environment. Multilingual, fluent in English and Danish. Proficient in utilizing
highly innovative technologies; demonstrated team leadership in managing information system projects while using
earned value calculations in the selection of projects
 Possesses strong strategic perspective and long-term vision, combined with proven success in implementation of
large scale and modest size initiatives
 Excellent knowledge of various management environments and corporate cultures with experience in directing the
implementation of major programs/projects utilizing technical expertise
 Utilized innovative tools and systems to analyze, design, establish, test, and implement software systems with user
requirements
 Proven background in requirements gathering and project analysis; preparedrisk responses, used conflict resolution
tactics, as well as coordinated workload and activities into work packages
 Profound experience in the development and documentation of system designs and plans, behavior, performance,
and security
 Stay abreast with the latest technologies toward career progression and professional excellence
PROFESSIONAL EXPERIENCE
Technica, FBI Washington, DC
Lead Engineer/Project Lead 10/2015 – Present
 Designing a strategy to upgrade the software and hardware for a regional datacenter. The upgrade will improve
performance, reliability and provide redundancy by virtualizing the servers. Microsoft Hyper -V will host the
servers. This also reduces the number of servers needed and helps keep costs in check.
 Managing a BitLocker project, to enable the TPM chip in the BIOS and encrypt all workstation hard drives in the
enterprise. Once implemented BitLocker can encrypt all the hard drive. BitLocker will encrypt and run in the
background with minimal impact to the users. This feature is AD integrated and require no interaction form the
user.
 Working tier 4 tickets to resolve infrastructure and workstation image related issues.
TASC/NJVC, NGA Chantilly,VA
Software Account Manager 1/2012 – 10/2015
 Software Account Manager for the Software Asset Management Office for the largest key component within a
Government client. Extensive experience interacting with the Government Client. Saved the government millions
of dollars by allocating licenses on a large software contract.
 Duties require intimate knowledge of desktop, server and special purpose software. Based on customer
requirements, assisted the client in selecting the most cost effective software for the task. Played a principal role
in supporting the procurement, provisioning, tracking and management of software requirements and assets. The
position requires a detailed understanding and execution of governing policies, concepts of operation (CONOPS),
process documentation, external and internal organization agreements, operational constraints, mission
statements and other appropriate inputs are necessary to address IT infrastructure integration concerns.
 Guiding the customer through the software procurement process from the user requirements, technical and fiscal
approvals, through to verification of successful installation. Approve and deny requests based on funding and
compliance with government requirements. Tracking software usage and maintenance costs. Received a director’s
award with the government for my work. Recognized by TASC for my accomplishment and received an award.

2. TORBEN VERDICH | 2
Smartronix / Marine Corp, MCNOSC Quantico, VA
Proposal Team/Tech Lead/Systems Architect Engineer 5/2010 – 11/2011
 Developed technical design documents on VMware, NetIQ AppManager, EMC Ionix, and Tivoli NetCool for a
proposal.
 Developed the design and implementation documents for SQL and WSUS for the MCNOSC.
 Developed design templates for all engineering documents. Design Document, Con-ops, Test Plan, Disaster
Recovery and COOP.
 Worked on the MCEITS project. Assisted in resolving communications issues between the MCNOSC and MCEITS.
Improved communications between the sections and restored a good working relationship with the MCEITS group.
DOJ
 Server and Workstations Image creation. Utilizing the Windows Automated Installation Kit and Windows
Deployment Services.Developed Workstations and serverimagesthat are driver independent. Documented Server
and Workstations Image SOP. Developed automatedinstall processesfor all software. Developed a scripted process
for installing patches on servers and workstations for packages that did not have this capability.
VMWare
 Maintained a VMware ESXi 4 infrastructure.
SCOM
 Project lead and systems architect for SCOM on multiple networks. Took over the SCOM project and brought a
crippled system back to life. Developedthe SCOM DesignDocument and SOP. Developed customreportsfor SCOM.
BigFix
 Project lead and systems architect for BigFix (Tivoli Endpoint Manager) servers on multiple networks. Performed
requirements gathering, wrote system design documents, CONOPS, Test Plans, Flowcharted the patching process,
created an SOP, Tested, deployed BigFix Core, Reporting, and Relay Servers. Deployed the BigFix client
organization wide to workstations and servers. Implemented a patching strategy using baseline patch groups and
computer groups. Dramatically improved IT security. Responded to IAVA’s. Created custom reports for the PMO’s
office.
Various Projects
 Assisted as need for tier 4 support on the Microsoft platform. Participated in a SMEPED training class, assisted in
training others. Assisted in troubleshooting lab and production server issues.
Chenega Federal Systems/ High Performance Computing Modernization Office (HPCMO-DOD) Lorton, VA
LEAD Engineer Oct 2009-march 2010
 Delivered technical leadership and project management while supporting the evaluation of existing and future Direct
unclassified and classified DoD network (SIPRnet); worked on Exchange, Active Directory, BlackBerry Server, Citrix
Xen Server, VMware, DOD Smartcard (CAC) access and encrypted drives
 Provide proactive and reactive solution management on daily operations; contributed in analyzing resolutions to
operational processes
 Maintain and reestablish server to maintain an optimal level of uptime for clie nt
ECS, CNSI/Transportation Security Administration (TSA) Pentagon City, VA
Lead Technical Manager Sept 2006-Oct 2009
 Delivered technical leadership and project management while supporting the evaluation of existing and future
software for TSA; executed technical management assistance to the TSA Software Management Group (SMG)
 Improved business practices in support of TSA, DHS and Congressional mandates; approved all software introduced
at TSA; oversaw TSA standard image for workstations and servers

3. TORBEN VERDICH | 3
 Organized deployment of BladeLogic to supervise all server configuration management and access management;
oversaw SMS project as part of the Microsoft redesign
 Oversaw strategic planning for the data center migration; conceptualized and created techniques to minimize
amount of data needed to be transferred during migration
 Played an integral part in providing automated server list based on data imports from Altiris, NetlQ and Dell IT
assistant; coordinated with the team that executed migration plan for AD, Exchange, various application servers
and file servers
 Executed technical support on enterprise migration of Symantec Antivirus 10.1.5 to Symantec Endpoint Protection
11 and contributed as technical lead in migration of NetlQ AppManager 6 to 7
 Created and implemented GFi FAXmaker enterprise fax server for TSA and designed Citrix Live demo of alternative
training infrastructure powered by Citrix XenDesktop; presented a demo on Access Gateaway, Citrix XenApp,
XenServer, and XenDesktop
 Upgraded to NetlQ AppManager 7, DRA 8.1, and Security Manager 6
Unisys/Transportation Security Administration (TSA) PENTAGON CITY, VA
OPERATIONS TECHNICAL SHIFT LEAD Apr 2005-Sept 2006
 Maintained networkand provided server operational assistance for more than 80,000 usersat TSA in multiple Active
Directory domain, more than 275 site, more than 600 server, Windows 2000/2003 and Microsoft Exchange global
WAN environment
 Directed outage bridge calls for maintaining critical enterprise operational concerns for server operations team;
prepared daily technical shift report, technical RFCs for change control and approval; effectively returned c ritical
systems back to service and identified root cause of service interruptions
 Performed Tier 3 network maintenance on concerns regarding DNS, WINS, DHCP, Active Directory Replication,
File/Print Servers, Cisco VPN, Nortel VPN, Dell PowerEdge Servers, DRAC, Dell OpenManage, Microsoft Clustering,
Internet Information Server 5.0/6.0, SMTP, Exchange 2000 enterprise Edition, OWA, BlackBerry handheld
troubleshooting, BlackBerry Enterprise Servers (BES) 3.x and 4.x management, Windows 2000 Enterprise Center
Editions, Symantec Antivirus Management Server, NetlQ (AppManager Suite), SNMP, SUS/WSUS, and Peregrine
ServiceCenter trouble ticket system
Unisys/Department Homeland of Security WASHINGTON, DC
PROJECT MANAGER WIRELESS SERVICES / DUTY MANAGER FOR UNISYS SYSTEMS Nov 2003-Apr 2005
 Managed all functional areas of operational assignments for all DHS servers as well as executed new policies,
maintained ticket questions, and supported all DHS servers
Unisys/Department Homeland of Security
PROJECT MANAGER PRINCIPLE ENGINEER FOR WIRELESS SERVICES Feb 2004-Apr 2005
 Established processes for wireless services for the helpdesk and desktop support engineers; maintained and
established, as well as provided daily support for resolving BlackBerry server issues
Unisys/Transportation Security Administration (TSA) PENTAGON CITY, VA
SENIOR SYSTEMS ENGINEER Sept 2002-Nov 2003
 Offered Tier 3 networkrepair on issues related to DNS, WINS, DHCP, ActiveDirectory Replication, File/Print Servers,
Cisco VPN, Nortel VPN, Dell PowerEdge Servers, DRAC, Dell OpenManage, Microsoft Clustering, Internet information
server 5.0/6.0 SMTP, Exchange 2000 Enterprise edition, OWA, BlackBerry handheld troubleshooting Blackberry
Enterprise Server (BES) 3.x management, Windows 2000 Enterprise and Data Center Editions, Symantec Antivirus
Management Server, NetIQ (AppManager Suite), SNMP, SUS/WSUS, PeregrineServiceCenter trouble -ticket system,
Active Directory account management, file and mail quota management, Windows 2000 and Office 97/2003 repair
Spherion/International Monetary Fund (IMF) WASHINGTON, DC
CONTRACTOR, SENIOR NETWORKENGINEER Nov 2000-Sept 2002
 Led the installation, configuration, andmanagement of NetlQ AppManager and provided dailymanagement, alerting,
and tracking

4. TORBEN VERDICH | 4
 Facilitated performance analysis reporting, coordinated with multiple teams to identify monitoring requirements,
and setup migration of NetlQ AppManager from version in large enterprise environment, including more than 150
servers
 Performed Tier 4 support and resolved issues related to Windows 2000 Active Directory Services, Windows 2000/NT
servers, DNS, and WINS
 Served as key contributor in Windows NT to Windows 2000 Active Directory migration, Enterprise Storage
deployment, including SAN, NAS and enterprise backup system components, and supported a Citrix-based terminal
services environment
Manpower/U.S. Securities and Exchange Commission (SEC) ALEXANDRIA, VA
CONTRACTOR, ENTERPRISE SMS ENGINEER May 2000-Nov 2000
 Initiated efforts toward the successful automation of HW/SW inventory and software deployment through SMS;
organized, created and executedSMS 1.2 to SMS 2.0 migration for 15 sites and 3,500 users (4 main and 11 regional
offices)
Primark ALEXANDRIA, VA
ENTERPRISE NETWORK ENGINEER Sept 1999-May 2000
 Performed troubleshooting of network issues through SMS’s remote diagnostic tools and automated HW/SW
inventory and software deployment using SMS; applied and supported Windows NT Server and RAS and dial-up
networking system connectivity through firewall
EARLIER CAREER
American Geophysical Union WASHINGTON, DC
NETWORK ADMINISTRATOR Apr 1997-Sept 1999
PRC/The Executive Offices of the White House WASHINGTON, DC
COMPUTER ANALYST Mar 1996-Apr 1997
EDUCATION
BACHELOR OF BUSINESS ADMINISTRATION, MAJOR IN FINANCE
Marymount University, Arlington, VA  1995
TRAINING AND CERTIFICATION
MCITP:
Enterprise Administrator, (Windows 2008)
Server Administrator, (Windows 2008)
Enterprise Administrator, (Vista)
Security:
Security +
Other:
NetIQ AppManager Essentials and Advanced
Blackberry Advanced Design

5. TORBEN VERDICH | 5
TECHNICAL SKILLS
Microsoft Active Directory Design | Microsoft Windows Clustering | Microsoft Hyper-V, App-V, PowerShell
| Microsoft Exchange Administration |
| Microsoft Domain Services | (DNS, DHCP, WINS), PKI | TCP/IP Routing and Switching | NetIQ AppManager Design
and Implementation | BlackBerry Server | MCITP 2008 Server and Enterprise
Altiris, BladeLogic, Compaq Insight Manager, SQL, NetBackup, BackupExec, MS System Management Server Check
Point Firewall-1, SMS Installer, MS FrontPage, WordPerfect, MS Exchange 2003/2007, SharePoint Server 2007Outlook
Web Access, Lotus CC-Mail, WinInstall, PCAnywhere, Adobe Acrobat, Adobe Exchange, Microsoft Outlook, Remedy
Action Request System, Hummingbird Exceed, SAN storage, BladeLogic and VMware ESX and VSphere
Domain Expertise and
Solutions
Microsoft Windows Infrastructure | Microsoft Exchange Messaging | TCP/IP
Network Architecture
Project Collaboration and
Program Management
Microsoft Project 2000, 2002, 2003, 2007; SharePoint Server 2007 MOSS
Communication and
Networking
Cisco VPN Client and Concentrator | Microsoft VPN Client and Server
Hardware Extensive Server and Network Hardware experience
Operating Systems Microsoft Windows 95, 98, 98SE | Microsoft Windows NT 3.51, 4.0
(Workstation and Server) | Microsoft Windows Server 2000, 2003, 2008 |
Microsoft Vista | Microsoft Windows 7
Call Center and help-desk Peregrine Service Center | Remedy
Office Productivity Tools Microsoft Office 95, 98, 2000, XP, 2003, 2007
Technical Documentation Microsoft Visio 2000, 2002, 2003, 2007