The document discusses basic supervisory skills and effective leadership. It provides tips for what makes a good supervisor, such as making more leaders rather than followers and using performance wheels to set goals and provide feedback. Good communication skills, observation skills, analytical skills, and helping skills are important. Effective leadership involves mutual discovery and applying different coaching styles. Leaders should understand different learning styles and balance information with practice time. The key is to have fun, relax, and let learners be in charge of their own learning. Effective managers hire smart people, take some risks, and make a real difference without letting past mistakes hold them back.

1. Basic Supervisory Skills

2. I start with the premise that the function of leadership is to make more leaders, not more followers - Ralph Nader

3. What makes a Good Supervisor ?

4. What makes a Bad Supervisor ?

5. What is our Standard ?

6. Leader's Performance Wheel Make Mutual Commitments Set Goals With Other Share Pupose and Direction Define Reality and Boundaries Provide Resources Offer Feedback and Coaching Track Progress Document Results

7. The Manager as a Coach C ommunication Skills Pinpoints versus Labels O bservation Skills Behaviors and End Results A nalytical Skills Understands Self and Others Understands Actions and Consequences C hange Skills Challenges the Status Quo Uses good understanding of how people tick H elping Skills Accentuates the Positive Supports as well as Trains

8. Leadership is a….. Mutual Discovery Process !

9. Let’s Go Dancing!

10. 10 Things I Learned About Coaching from Country Line Dancing All Learners are not Equal! Check on progress. Move learners around Balance the amount of information learned, with time to practice Provide a model and teach how to use resources Teach skills and functions – show them how to apply what they have learned Link new concepts to old ones Build a spirit of team support and encouragement Let the learners be in charge of their learning When you relax and have fun, the learning comes naturally

11. Discover Your Learning Style !

12. Let’s apply what you’ve learned to your employees. Can you see their Learning Styles?

13. YOU ! Recruited ‘em Hired ‘em Trained ‘em Evaluated ‘em Motivated ‘em

14. Leaders… Try Not To Screw Things Up !

15. It’s only business, not personal’… It Is Always Personal!

16. A Good Manager Will Hire Smart Go a Little Crazy Show Grace and Diplomacy Make Mistakes Take Some Risks Make a Real Difference Start All Over Again

17. J oe J J ones 1950 – 2003 He Woulda Done Some Really Cool Stuff at North Cliff Consultants But… His Boss Wouldn’t Let Him! Will This be ...Your Employees Toombstone ?