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S U P E RV I S O RY
                  SKILLS
               SUPERVISORY SKILLS   1
SUPERVISION

Supervisors are managers who coordinate the
efforts of others and use organizational resources to
accomplish stated goals.

Supervisors report to middle managers and directly
supervise non-managerial workers.

Is supervising right for you? Answer the given
questions!!!!




                                      SUPERVISORY SKILLS   2
Types of General Supervisory / Managerial
                     Skills

•   Technical Skills
•   Human relations Skills
•   Conceptual Skills
•   Decision making Skills
•   Knowledge Skills      A supervisor is a
                          manager at the first
                                         level of
                                         management.
Dr. AKS             Supervisory Skills                 3
Characteristics of a Successful Supervisor




Dr. AKS            Supervisory Skills           4
General Functions of the Supervisor




Dr. AKS                Supervisory Skills       5
Key Skills of the Supervisor
• Communication

• Motivating Employees

• Problem Employees : Counseling &
  Discipline

• Managing Conflict & Change
Dr. AKS           Supervisory Skills   6
Are you an effective listener?




Dr. AKS         Supervisory Skills   7
11

            Motivating Employees

          In business, willingness is just as
          important as ability.
                           —Paul G. Hoffman

Dr. AKS                Supervisory Skills       8
12

            Problem Employees:
          Counseling and Discipline
          The only difference between a problem and a solution
          is that people understand the solution.
                                                    —Charles Kettering,
                                                   engineer and inventor




Dr. AKS                       Supervisory Skills                           9
14
           Managing Conflict and
                 Change

          The Net was forcing us to
          learn fast, change
          fast, even fail fast. The
          only thing wrong with
          making mistakes would be
Dr. AKS
          not learning from them.
                     Supervisory Skills           10
                                   —Scott Cook,
About Global College Malta
 Global College Malta (GCM) is the first European College offering
  university degrees according to British standards in SmartCity Malta.
 Global College Malta is approved by the National Commission for
  Further and Higher Education.
 We are proud to offer a set of specially designed short courses,
  which are designed to increase your effectiveness at work and
  enhance your CV. The short courses will be delivered by Dr Ashok
  Srivastava, an experienced senior lecturer and full-time member of
  staff of Global College Malta, who held lectures in Dubai, USA and
  other countries.




                               CCC Training Program                       11
This training program / workshop helps
   first-level managers/ supervisors
develop and apply key supervisory skills
at work. It is intended for a wide group
 of supervisors / first level managers.
SMARTCITY MALTA

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Supervisory skills

  • 1. S U P E RV I S O RY SKILLS SUPERVISORY SKILLS 1
  • 2. SUPERVISION Supervisors are managers who coordinate the efforts of others and use organizational resources to accomplish stated goals. Supervisors report to middle managers and directly supervise non-managerial workers. Is supervising right for you? Answer the given questions!!!! SUPERVISORY SKILLS 2
  • 3. Types of General Supervisory / Managerial Skills • Technical Skills • Human relations Skills • Conceptual Skills • Decision making Skills • Knowledge Skills A supervisor is a manager at the first level of management. Dr. AKS Supervisory Skills 3
  • 4. Characteristics of a Successful Supervisor Dr. AKS Supervisory Skills 4
  • 5. General Functions of the Supervisor Dr. AKS Supervisory Skills 5
  • 6. Key Skills of the Supervisor • Communication • Motivating Employees • Problem Employees : Counseling & Discipline • Managing Conflict & Change Dr. AKS Supervisory Skills 6
  • 7. Are you an effective listener? Dr. AKS Supervisory Skills 7
  • 8. 11 Motivating Employees In business, willingness is just as important as ability. —Paul G. Hoffman Dr. AKS Supervisory Skills 8
  • 9. 12 Problem Employees: Counseling and Discipline The only difference between a problem and a solution is that people understand the solution. —Charles Kettering, engineer and inventor Dr. AKS Supervisory Skills 9
  • 10. 14 Managing Conflict and Change The Net was forcing us to learn fast, change fast, even fail fast. The only thing wrong with making mistakes would be Dr. AKS not learning from them. Supervisory Skills 10 —Scott Cook,
  • 11. About Global College Malta  Global College Malta (GCM) is the first European College offering university degrees according to British standards in SmartCity Malta.  Global College Malta is approved by the National Commission for Further and Higher Education.  We are proud to offer a set of specially designed short courses, which are designed to increase your effectiveness at work and enhance your CV. The short courses will be delivered by Dr Ashok Srivastava, an experienced senior lecturer and full-time member of staff of Global College Malta, who held lectures in Dubai, USA and other countries. CCC Training Program 11
  • 12. This training program / workshop helps first-level managers/ supervisors develop and apply key supervisory skills at work. It is intended for a wide group of supervisors / first level managers.