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Automatic Stock Replenishment in Retail
    Its Impact to Sales and Losses
                   Riga Food
              2011 September 7-10
Topic in Detail




I’ll be talking about how using Automatic
Replenishment…

•Can help you sell more
•Can help you get a bigger profit
Why we talk about that at all



 Because, unfortunately, customers buy what
  they want to buy, not what we want them to
  buy.
How the customers feel about
the issue?


 “They haven’t brought what I need to buy today
  again.”
 “The ‘Best before’ date on the item is not OK.”
 “I hate having to go to some other shop to buy
  what I haven’t got here.”
 “I don’t like the view of the empty shelves.”


 “They don’t love me!”
What the customers do about
the issue?



 I’ll make this shop my Number Two/Three
  option (The lucky one)



 I’ll STOP visiting this shop altogether
  (And you’ll never find out that)
What the retailers do about the
issue?



 They replenish inventory in retail outlet:
   Externally (Manufacturers, Vendors,
     Wholesalers)
   Internally /Today’s topic/
Internal Replenishment




 Mostly manually:
   Not accurate (though often believed so)

   Too subjective

   Too time consuming
Wider picture


 You lose sales because of Out-Of-Stock
  situations
 You lose money because you overstock

 You lose money in the unnecessary price
  markdowns and clearance sales
 And you lose customers!



What is a possible solution to that?
Automatic Replenishment



 It is not a panacea

 But many of our customers who adopted it found
  that it was exactly what they really needed
 We’ve got the right knowledge how to
  implement it
 We’ve got the right tool
Customer testimonials
„New Vision are experts in the complex Retail IT systems.
They can evaluate the problem’s impact on the business
processes, assign the correct task priority or just simply do
consulting via the phone. That’s the big advantage in
comparison with the general helpdesk or call center
companies.

Andrius Šemeškevičius
„RIMI Baltic" IT director
The right tool

                     LS Retail is the leading provider of end-to-end solutions for
                              the Retail and Hospitality industry.

                     LS Retail is the most flexible solution on the market that
                              can be very fast adapted to the changing company needs.

                     According to customer surveys, using LS Retail as the
                              platform for their solutions, we can help retailers achieve
                              30% more ROI than with alternative platforms.



 End-to-End Retail Solution
based on Microsoft Dynamics
LS Retail Coverage



 1.900 customers

 35.000 stores

 77.000 POS

 130 Countries

 33 Languages
LSR Replenishment –
How does it work?

 Different type of retailer:
    Food / Fashion / Electronics / DIY / Restaurants / …
 Different item types:
    Fast / Slow moving

    New / Seasonal / Regular
 Different ordering processes:
    Centralized / Decentralized
 Different delivery processes:
    Vendor → Store / CWH → Store / Vendor → CWH → Store
Calculation methods


    Average         Manual            Stock
     Usage         Estimate           Levels    Like-for-Like


• Sales History   • Estimated       • Minimum   • Replenish sold
• Same year         usage per day   • Maximum     stock
• Past year
• Seasonal
  calendar

• Usage per day

• Sales History
  Adjustments
• Zero Days
Out of Stock Days
                                             Day        Daily Sale
 Example:
                                                   1         20
 The period is 10 days
                                                   2         10
                                                   3         5
                                                   4         15
                                                   5         10
                                                   6         10
                                                   7         10
                                                   8         0
                                                   9         0
                                                   10        0
 Result:
   15+10+5+10+10+10 +10+0+0+0 = 70

   On Average: 70 / 10 = 7 pieces per day

   Without Out Of Stock: 70 / 7 = 10 pieces per day
Forward Sales Profile
   Example:
   Workday = 15.08.07
   Back Period= 6W
   Forward Period = 4W


Weeks from today’s   Unit Sales Last   Unit Sales This
date                 Year              Year

       -6                 20                 30
       -5                 30                 35
       -4                 30                 35
                                                          Result:
       -3                 50                 55              20+30+30+50+50+30 / 6 = 35
       -2                 50                 36              60+100+50+70 / 4 = 70
       -1                 30                 40
       +1                 60                                 Calculated Forward Factor:
       +2                 100                                 70 / 35 = 2.0
       +3                 50
       +4                 70
Summing up – What


 Before - is a modern ERP going to bring value?

 Now - WHICH TOOL TO CHOOSE?



 With Automatic Replenishment you will sell more,
  you will lose less and you will get a bigger profit.
Summing up – What in Detail


 You will reduce the number of stockouts!

 You will increase the number of items that meet the
  company’s in-stock goals!
 You will reduce amount of time spent on replenishment!

 You will sell more!


 And you will create a better
  shopping experience for you
  customers!
Summing up – Why and How



 There aren’t many IT companies in Europe with
  190+ employees, 90% of whom are dedicated for
  Retail.



 We deeply specialise and our customers love it!
The right knowledge: Facts
about the company


 In Retail IT since 1993
 In Navision and LS Retail since 1999:
   MICROSOFT – Gold Certified Partner (5
    competencies)
   LS Retail – Gold Certified Partner
   120+ NAV customers
   Implementations in LT, LV, EE, UK, RU, UA, CZ, PL,
    RO, SE
Call to Action



 Let’s talk

 Free diagnostics and customer-tailored
  presentations
 Visit www.new-vision.com

 Visit www.lsretail.com

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Automatic Stock Replenishment in Retail

  • 1. Automatic Stock Replenishment in Retail Its Impact to Sales and Losses Riga Food 2011 September 7-10
  • 2. Topic in Detail I’ll be talking about how using Automatic Replenishment… •Can help you sell more •Can help you get a bigger profit
  • 3. Why we talk about that at all  Because, unfortunately, customers buy what they want to buy, not what we want them to buy.
  • 4. How the customers feel about the issue?  “They haven’t brought what I need to buy today again.”  “The ‘Best before’ date on the item is not OK.”  “I hate having to go to some other shop to buy what I haven’t got here.”  “I don’t like the view of the empty shelves.”  “They don’t love me!”
  • 5. What the customers do about the issue?  I’ll make this shop my Number Two/Three option (The lucky one)  I’ll STOP visiting this shop altogether (And you’ll never find out that)
  • 6. What the retailers do about the issue?  They replenish inventory in retail outlet:  Externally (Manufacturers, Vendors, Wholesalers)  Internally /Today’s topic/
  • 7. Internal Replenishment  Mostly manually:  Not accurate (though often believed so)  Too subjective  Too time consuming
  • 8. Wider picture  You lose sales because of Out-Of-Stock situations  You lose money because you overstock  You lose money in the unnecessary price markdowns and clearance sales  And you lose customers! What is a possible solution to that?
  • 9. Automatic Replenishment  It is not a panacea  But many of our customers who adopted it found that it was exactly what they really needed  We’ve got the right knowledge how to implement it  We’ve got the right tool
  • 10. Customer testimonials „New Vision are experts in the complex Retail IT systems. They can evaluate the problem’s impact on the business processes, assign the correct task priority or just simply do consulting via the phone. That’s the big advantage in comparison with the general helpdesk or call center companies. Andrius Šemeškevičius „RIMI Baltic" IT director
  • 11. The right tool  LS Retail is the leading provider of end-to-end solutions for the Retail and Hospitality industry.  LS Retail is the most flexible solution on the market that can be very fast adapted to the changing company needs.  According to customer surveys, using LS Retail as the platform for their solutions, we can help retailers achieve 30% more ROI than with alternative platforms. End-to-End Retail Solution based on Microsoft Dynamics
  • 12.
  • 13. LS Retail Coverage  1.900 customers  35.000 stores  77.000 POS  130 Countries  33 Languages
  • 14. LSR Replenishment – How does it work?  Different type of retailer:  Food / Fashion / Electronics / DIY / Restaurants / …  Different item types:  Fast / Slow moving  New / Seasonal / Regular  Different ordering processes:  Centralized / Decentralized  Different delivery processes:  Vendor → Store / CWH → Store / Vendor → CWH → Store
  • 15. Calculation methods Average Manual Stock Usage Estimate Levels Like-for-Like • Sales History • Estimated • Minimum • Replenish sold • Same year usage per day • Maximum stock • Past year • Seasonal calendar • Usage per day • Sales History Adjustments • Zero Days
  • 16. Out of Stock Days Day Daily Sale  Example: 1 20  The period is 10 days 2 10 3 5 4 15 5 10 6 10 7 10 8 0 9 0 10 0  Result: 15+10+5+10+10+10 +10+0+0+0 = 70 On Average: 70 / 10 = 7 pieces per day Without Out Of Stock: 70 / 7 = 10 pieces per day
  • 17. Forward Sales Profile  Example:  Workday = 15.08.07  Back Period= 6W  Forward Period = 4W Weeks from today’s Unit Sales Last Unit Sales This date Year Year -6 20 30 -5 30 35 -4 30 35  Result: -3 50 55  20+30+30+50+50+30 / 6 = 35 -2 50 36  60+100+50+70 / 4 = 70 -1 30 40 +1 60  Calculated Forward Factor: +2 100 70 / 35 = 2.0 +3 50 +4 70
  • 18. Summing up – What  Before - is a modern ERP going to bring value?  Now - WHICH TOOL TO CHOOSE?  With Automatic Replenishment you will sell more, you will lose less and you will get a bigger profit.
  • 19. Summing up – What in Detail  You will reduce the number of stockouts!  You will increase the number of items that meet the company’s in-stock goals!  You will reduce amount of time spent on replenishment!  You will sell more!  And you will create a better shopping experience for you customers!
  • 20. Summing up – Why and How  There aren’t many IT companies in Europe with 190+ employees, 90% of whom are dedicated for Retail.  We deeply specialise and our customers love it!
  • 21. The right knowledge: Facts about the company  In Retail IT since 1993  In Navision and LS Retail since 1999:  MICROSOFT – Gold Certified Partner (5 competencies)  LS Retail – Gold Certified Partner  120+ NAV customers  Implementations in LT, LV, EE, UK, RU, UA, CZ, PL, RO, SE
  • 22. Call to Action  Let’s talk  Free diagnostics and customer-tailored presentations  Visit www.new-vision.com  Visit www.lsretail.com