This document defines and describes various retail store formats and non-store retail formats. Store retail formats include department stores, specialist stores, category killers, convenience stores, supermarkets/superstores/hypermarkets, catalogue shops, discount stores, and factory outlets. Non-store retail formats consist of mail order, direct selling, personal retailing, telesales, and internet retailing. Each format is briefly characterized, such as department stores offering a wide product range across multiple floors and specialist stores focusing on a narrow customer segment.

1. Presented By:
SHAHBAZ ABDULLAH
MBA 3rd Sem.
12MBAK-02

2. Types of Retail Formats
 Store retail
 Non-Store Retail

3. Types of Store Retail
 Department Stores
 Specialist Stores
 Categories Killers
 Convenience Stores
 Supermarkets, Superstores and Hypermarkets
 Catalogue Shops
 Discount Stores
 Factory Outlets

4. Department Stores
 A department store is a multi-level store (at one time six or
seven stories were common, but today there tend to be
from two to three stories).
 Department stores offers width and depth in the product
range so that almost every shopping need can be met.
 Department stores in principal cities around the world are
not only retailers; they also act as tourist attractions and
sources of entertainment.

5. Specialist Stores
 Specialist stores are smaller, in line with the size of the
product range offered.
 The majority of stores found in shopping centres or
central retail areas are specialist stores.
 Specialist store targets a narrowly defined customer
market segment.

6. Category Killers
 The term category killer, which originated in the USA
 Category Killers is described as a large specialist retailer
that is typically found in an out-of town or edge-of-town
retail park or site.

7. Convenience Stores
 Convenience Stores generally apply this criteria to this format:
 self service.
 1,000-3,000 sq ft selling area.
 Parking facilities.
 Open 7 days a week.
 A wide range of goods.

8. Supermarkets, Superstores and
Hypermarkets

9.  Supermarkets, Superstores & Hypermarkets a store concept
imported from the USA in the twentieth century.
 It is based on principal method ‘every day goods'.
 Instead of requesting products over a counter, It allowed the
customer to get involved with the product prior to purchase.
 The space and labour-saving factors allowed retailers to offer
a wider choice of product at lower prices.
 Supermarkets,
superstores and hypermarkets can be
considered in the same 'family' of retail format, in that the
stores are self-service

10. Catalogue Stores
 In Catalogue Stores very little product is displayed in the outlet in
comparison to the range as a whole.
 The catalogues are available for customers to browse through.
 In today's era of flexible shopping methods, the catalogue shop is a
cost-effective way.
 The format, however, introduces some problems in terms of product
interaction and display, because of the reliance on the catalogue for
representation rather than 'real' products.

11. Discount Stores
 A discount store is a retailer that sells merchandise at a price
level that is lower than 'typical high-street stores'.
 Discount Stores uses an everyday low pricing policy, where
prices remain constantly low, rather than a high-low pricing
policy where prices only drop at promotion times.

12. Factory Outlets
 Factory outlet retailers offer customers a range of seconds-
quality and/or previous season's goods.
 Factory outlets gives manufacturers and retailers an
opportunity to sell off unwanted merchandise without
damaging the image of the main product or retail brand,
 It allows accessibility to customers who might not normally
be able to afford the brands.

13. Types of Non-Store Retail
 Mail Order
 Direct Selling
 Personal Retailing
 Telesales
 Internet Retailing

14. Mail Order
 Mail order retailers rely on printed media as the basis for
their format.
 Catalogues are sent to consumers who order from the
catalogue either by telephone, by post or online.

15. Direct Selling
 Direct selling is the term used to describe one-to-one
proactive offers from producers to consumers.

16. Personal Retailing
 Under Personal Retailing sellers not only earn
commission on sales, but also on the people they
persuade to join the organization.

17. Telesales
 Product offerings are made by a personal telephone
call from a seller to a consumer.
 The telephone is a common method of consumer
response to non-store retail offerings and so with call
centers playing an increasingly major part in many
retail transactions.

18. Internet Retailing
 The internet provides a channel of discovery for the
consumer, and a way of providing home shopping services
for a wider target market for the retailer.
 The internet is also an efficient homeshopping
device, enabling time-poor or less mobile consumers to
order and take delivery of routinely purchased items such
as basic groceries and household items.