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ATTITUDE
THEORIES
R.Sam Vivek
1st MBA
WSM
ATTITUDE :
 Attitudes are evaluative statements indicating
one’s feeling either favorably or unfavorably
towards persons , objects , events or situations
 Attitude is very complex cognitive process just
like personality of an individual.
ATTITUDE THEORIES :
Balance Theory
Congruity theory
Cognitive dissonance theory
Balance Theory (Fritz Heider 1958) :
 The “granddaddy” of all consistency
theories
 The most basic, simple model
 Involves three cognitive elements, P,O,X:
P: Person (perceiver, self)
O: Other person
X: Attitude object (thing, event, action)
Congruity Theory (Osgood, Tannenbaum, & Suci,
1957)
 The theory is based upon the “semantic
differential” scale
 Congruity exists when a person holds identical
attitudes toward a source and a topic or issue.
When two or more attitudes are linked by an
assertion there is a tendency for both attitudes
to change
Cognitive Dissonance Theory(
Leon Festinger )
 This theory sought to explain the linkage
between attitudes and behavior.
 Leon Festinger recognized this issue
and formulated the theory of Cognitive
Dissonance based on the fact that humans
are sensitive to inconsistencies between
action and belief.
Thanq…

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Attitude theories

  • 2. ATTITUDE :  Attitudes are evaluative statements indicating one’s feeling either favorably or unfavorably towards persons , objects , events or situations  Attitude is very complex cognitive process just like personality of an individual.
  • 3. ATTITUDE THEORIES : Balance Theory Congruity theory Cognitive dissonance theory
  • 4. Balance Theory (Fritz Heider 1958) :  The “granddaddy” of all consistency theories  The most basic, simple model  Involves three cognitive elements, P,O,X: P: Person (perceiver, self) O: Other person X: Attitude object (thing, event, action)
  • 5. Congruity Theory (Osgood, Tannenbaum, & Suci, 1957)  The theory is based upon the “semantic differential” scale  Congruity exists when a person holds identical attitudes toward a source and a topic or issue. When two or more attitudes are linked by an assertion there is a tendency for both attitudes to change
  • 6. Cognitive Dissonance Theory( Leon Festinger )  This theory sought to explain the linkage between attitudes and behavior.  Leon Festinger recognized this issue and formulated the theory of Cognitive Dissonance based on the fact that humans are sensitive to inconsistencies between action and belief.