The document discusses a study into the effectiveness of quality management tools in Egyptian industry. The study used a questionnaire to survey experts and others about their familiarity and use of various tools. It analyzed the results and compared them to previous studies. The study found that many quality tools are not well known or understood, and training plays an important role in improving awareness of effective tools. There were differences found between what experts reported as most useful tools and what others reported, such as experts preferring tools like CTQ trees and TRIZ for analysis and improvement, while others preferred tools like Kano models and kanban. The conclusion is that companies should focus more on quality management tools beyond the most popular ones and increase training to better understand tools and

1. Total Quality Management Tools
Under supervisor of : Dr.Adel El-baz
By : VISION GROUP
ASTUDY INTO THE EFFECTIVENESS OF

2. Content:
 Abstract.
 Introduction.
 Methodology
 Results and Discussion.
 Conclusion.

3. Abstract
The aim of this work is to investigate the effectiveness of quality
management tools in Egyptian industry.
The methodology used a web-based questionnaire.it consists of: Questions
covering 77 tools.
The result of questionnaire are analyzed and ordered in two category “Expert
& Other”.
A Comparison between our result and a bookmark study is performed.
The study show that many quality tools are not known or understood well
and training has an important role in the learning and awareness of effect
tools.

4. INTRODUCTION
 Quality Management .
 Quality Management system.
 Continuous Quality Improvement (CQI).
 Quality Management tools.

5. Quality Management Tools:

6. Methodology

7. Questionnaire
 What are the Types of Training That Most popular For 5 years ago ?
 Is the Training Leads To Success ?
 What change That it Made ?
 Is The Result Linked To Production Or Service ?
 What Are The Success Factors ? And Order Them
 What Are Top 10 Tools in your opinion ?

8. What are the Types of Training That
Most popular For 5 years ago
0%
5%
10%
15%
20%
25%
30%
35%
40%
45%
50%
Training
ISO 9000 Safety Customer Service

9. Is the Training Leads To Success?
 Yes
 No
Yes
95%
No
5%
Success
Yes No

10. What change That it Made ?
0%
10%
20%
30%
40%
50%
60%
70%
Change Complete Success Partial Success

11. Is The Result Linked To Production Or
Service ?
 Production
 Service
Production
Service
SCORE

12. What Are The Success Factors ? And
Order Them
 Continues Improvement must be base
 Judgment isn’t limited to profit
 Continues Training
 Customer Satisfaction
 Conviction That Tools of Quality Have ability to Solve all Problem

13. 0%
5%
10%
15%
20%
25%
30%
35%
40%
Success Factors
Customer Stratification Continues Improvement Conviction Of QT Help
Continues Training Judgment isn’t limited to profit

14. What Are Top 10 Tools in your
opinion?
 Expert.
 Other

16. Study We Found :

17. Similarity between the two studies

18. Discussion
 Now We Have Two Result “Expert Engineers – Other Engineers” Then we
must Ask Ourselves Why These Different Between Tools in Each Type And
Why there is Tools in Expert Not in Other And So it….

19. Other EngineersExpert EngineersDMAIC
SIPOCSIPOCDEFINE
KANO Model
‫ــــــــــــــــــــــــــــــ‬CTQ TreeMEASURE
Pareto ChartPareto Chart
ANALYSIS
BrainstormingBrainstorming
5 WhysS Whys
Check SheetFishbone
Fishbone
5 S5 SIMPROVE
KanbanTRIZ
Poke yokeCONTROL
Visual Management

20. Differences In DEFINE
 KANO Model …
 Why Other Engineers Use Kano Model ??
☛ Identifying customer needs
☛ Determining functional requirements
☛ Concept development
☛ Analysing competitive products

21. Differences In MEASURE
 CTQ Tree
 Why Expert Engineers Use CTQ Tree ??
1. It helps in transforming unspecific customer requirements into specific
requirements.
2. It aids sigma teams in detailing broader specification.
3. It gives assurance that all the aspects of the customer requirements are
fulfilled.

22. Differences In ANALYSIS
 Check Sheet
 Why Expert Engineers Use Check Sheet??
The check sheet is a simple and effective way to display data. It is a good first
step in understanding the nature of the problem as it provides a uniform data
collection tool. It is very useful to help distinguish opinions from facts in the
Define and Measure phase of the Lean Six Sigma DMAIC framework.

23. Differences In IMPROVE
 TRIZ
 Why Expert Engineers Use TRIZ ??

24. Benefits of TRIZ
 TRIZ is a science of system development based on laws of systems evolution and the
best practices of thousands of developers and scientists
 TRIZ helps to realize the privilege and obligation each member of our society has to
be a creative person and to live a creative life. At some point in the past, someone did
something that makes our lives today more comfortable. We, in turn, should do
something useful for the world now and for generations to come.
 TRIZ increases the speed of system development and evolution. This is a primary a
global function of TRIZ because technological evolution reflects and propels the
development of our civilization.
 TRIZ helps model problems that are not well defined into a specific problem that can
be solved by any engineer.
 TRIZ is a natural amplifier of our talents, knowledge and experience. Everything
that we do in our life and any decision that we make will be better and more effective
when we use TRIZ. TRIZ changes the people that learn and use it. They become more
inventive and creative.


25.  TRIZ has no limitations (except 1). It can be applied to any new or existing
system undergoing development.
 TRIZ has only one limitation … the limitations of the physical world. Even in
this situation TRIZ can help find way to overcome scientific limitations.
 TRIZ breaks Psychological Inertia, the main Innovation Killer.
 TRIZ Technology for Innovation is the process of using all parts of TRIZ in
combination with other proven methods and best practices of effective project teams
for system development and problem solving.
 TRIZ Technology for Innovation is applying through TRIZ Innovation
Roadmaps for project creation and problem solving.
 TRIZ Innovation Roadmap for Project Creation and Problem Solving is a
combination of parts of TRIZ, along with other proven methods and best practices of
effective project teams. When applied in the most effective sequence, it will
achievement of best results for any given project or problem.
 TRIZ Innovation Roadmap is a complete set of tools for the conceptual stage of
product/process/service design.

26. Differences In IMPROVE
 Kanban
 Why Other Engineers Use Kanban??
1. Flexibility
2. Focus on continuous delivery
3. Reduction of wasted work / wasted time
4. Increased productivity
5. Increased efficiency
6. Team members’ ability to focus

27. Differences In CONTROL
 Poka Yoke
 Why Expert Engineers Use Poka yoke ??
1. It helps people and processes work right the first time.
2. It stresses on techniques that can drive defects out of products and process and
thus make it impossible to make mistakes. This substantially improves quality and
reliability.
3. The use of simple poka-yoke ideas and methods in product and process design can
eliminate both human and mechanical errors.
4. Poka-yoke does not need to be costly.

28. Differences In CONTROL
 Visual Management
 Why Expert Engineers Use Visual Management ??
1. See the work in progress
2. 2. Recognize flow stoppers
3. 3. Assess inventory levels
4. 4. Identify defects
5. 5. See deviations from the standard
6. 6. Enable interventions
7. 7. Improve safety

29. Conclusion
We found that most Companies Focus on Popular Training & Tools and ignore a lot of tools also
there are a lot of tools and other training more effective and helpful.
Most Companies Focus On:
 ISO 9000
 Safety
 Customer Service
So, all Companies must put the flash on other training and focus on Quality Management
Tools.
Companies must take a deep look on other tools that work together and their impact is high and
give more effective analysis like (SIPOC – Kano Model) and so on.
Companies must give A Quality Management More space and more attention to help the
department to focus on quality tools and knowing it.

30. Thank You
Any Questions !