This document describes the Anticipated eXperience Evaluation (AXE) approach for evaluating early product concepts. AXE uses visual stimuli and interviews to help users imagine using a concept and reveal their expectations, experiences, and values. Attributes of the concept are connected to different dimensions of anticipated user experience. The analytical framework codes data by linking concrete product features to attributes and consequences. Analyzing data through this framework provides insights for improving concepts and understanding user expectations.
TestHive sahipliğinde gerçekleşen Usability Testing Workshop etkinliğinde kullanıcı deneyimi ve kullanılabilirlik testi üzerine genel bir teorik bilgiye sahip olduk. Sonrasında, card sorting, tree testing, usability testing planlama, usability testing ve usability testing raporlama workshopu yaptık.
Genel olarak şu konulardan bahsettik:
Kullanıcı deneyimi ve kullanıcı alışkanlıkları
Do's and don'ts
Test etikleri
Teste hazırlanma
Senaryo seçimi
Test sonucunu raporlama
Test sonucunu yorumlama
Esra Yalman
Experience Design Consultant at ThoughtWorks
Day 2 slides from a two-day workshop on UX Foundations by Meg Kurdziolek and Karen Tang. Day 2 covered research methods that can be used throughout the design process to evaluate and validate design.
Design Fixation for UX Professionals in 10 Minutes or Less! (Dec. 11, 2013)robyoumans
A talk given by Professor Robert Youmans of George Mason University (http://humanfactors.gmu.edu/research/cdux) to the NOVA UX Meetup group about Design Fixation, how Design Fixation affects UX, and some research about how Design Fixation might be prevented.
Remote Fieldwork: How observational studies elevated usability at AutoTrader.comEmily Schroeder
While traditional task-based usability research provides invaluable insights, sometimes expanding your practice to include additional methodologies allows usability to have greater influence in an organization. In this session, you will learn how adding remote observational studies enabled the team at AutoTrader.com to become more involved in projects from the beginning.
[DevDay2019] Collaborate or die: The designers’ guide to working with develop...DevDay.org
Collaboration and open communication tend to be categorized as “soft skills” and are often overlooked in organizations. In this session, he is going to discuss how to develop an effective strategy in bridging the gap between product, design, and engineering teams. He will also share some tips for including developers in different stages of design — from planning features to usability testing.
TestHive sahipliğinde gerçekleşen Usability Testing Workshop etkinliğinde kullanıcı deneyimi ve kullanılabilirlik testi üzerine genel bir teorik bilgiye sahip olduk. Sonrasında, card sorting, tree testing, usability testing planlama, usability testing ve usability testing raporlama workshopu yaptık.
Genel olarak şu konulardan bahsettik:
Kullanıcı deneyimi ve kullanıcı alışkanlıkları
Do's and don'ts
Test etikleri
Teste hazırlanma
Senaryo seçimi
Test sonucunu raporlama
Test sonucunu yorumlama
Esra Yalman
Experience Design Consultant at ThoughtWorks
Day 2 slides from a two-day workshop on UX Foundations by Meg Kurdziolek and Karen Tang. Day 2 covered research methods that can be used throughout the design process to evaluate and validate design.
Design Fixation for UX Professionals in 10 Minutes or Less! (Dec. 11, 2013)robyoumans
A talk given by Professor Robert Youmans of George Mason University (http://humanfactors.gmu.edu/research/cdux) to the NOVA UX Meetup group about Design Fixation, how Design Fixation affects UX, and some research about how Design Fixation might be prevented.
Remote Fieldwork: How observational studies elevated usability at AutoTrader.comEmily Schroeder
While traditional task-based usability research provides invaluable insights, sometimes expanding your practice to include additional methodologies allows usability to have greater influence in an organization. In this session, you will learn how adding remote observational studies enabled the team at AutoTrader.com to become more involved in projects from the beginning.
[DevDay2019] Collaborate or die: The designers’ guide to working with develop...DevDay.org
Collaboration and open communication tend to be categorized as “soft skills” and are often overlooked in organizations. In this session, he is going to discuss how to develop an effective strategy in bridging the gap between product, design, and engineering teams. He will also share some tips for including developers in different stages of design — from planning features to usability testing.
These slides provide an introduction to usability testing. This well-known method in user-centred design is used to improve products, by having participants interact with these products and by measuring their performances and responses.
I presented this topic as a guest lecturer to first-year Psychology students at the University of Twente at February 6th, 2017. Providing examples and best practices from Dutch digital design agency Mirabeau, I explained to them the required steps for the preparation, the moderation, and the analysis of usability tests. Moreover, I highlighted the importance of psychologists’ knowledge, (research) methods and skills for design, which I believe to be invaluable.
Usability testing can help bridge the gap between developers, marketers, and stakeholders. Usability testing lets the design and development teams identify problems before they are coded. The earlier issues are identified and fixed, the less expensive the fixes will be in terms of both staff time and possible impact to the schedule. Usability testing is a great way to help teams prioritize website redesign efforts. In this session, we'll talk about the main types of usability tests and why it's better to usability test before deciding on making changes to the design. By conducting tests early, your team learns what to change. You'll learn what to keep. Usability testing early makes it easier to build the requirements, define the use cases, and even create QA test scripts, because you can drive all those things right off what you saw in the research. It will likely reduce your development costs because you’ll have data to make decisions, instead of driving everything off some strong-willed individual’s opinions of what users need. Pushing your user research as early as possible in the schedule is the best way to get value from your efforts.
Introduction to usability and usability testing as a discipline, followed by how to do guerilla usability testing. Presented at Duke Tech Expo April 13, 2018 with co-author Lauren Hirsh, with content from a prior collaborative presentation of hers.
Slides talk about complete process of usability testing, extensively discusses usability components, phases of usability testing process and significance of designing with empathy
Moderated vs Unmoderated Research: It’s time to say ELMO (Enough, let’s move ...UserZoom
Does this sound familiar? Researchers sitting around a meeting table arguing about which methods to use, especially when it comes to unmoderated remote testing vs moderated? Usually without any empirical data?
In this webinar we'll give you the power of data to say "ELMO!" (Enough, let’s move on!) and end the argument once and for all.
We collected this data by conducting 10 moderated and 10 unmoderated remote sessions across six tasks on Patagonia.com, in order to show how moderated and unmoderated remote studies compare in terms of the number and severity of usability issues surfaced.
Register for this upcoming webinar and discover the theoretical and actual strengths and weaknesses of various user research methods to stop the argument before it even begins.
Prototyping is a great way of developing, communicating and validating design ideas and requirements in a quick and cost-effective manner, when devising a user experience.
This presentation discusses what prototypes are, why they are useful, the various tools that can be used and some basic principles to adopt.
This presentation was delivered by Stephen Denning as part of the User Vision Breakfast Briefing series in 2012.
Live Conversation: Cut your customer interview costs by up to 90%UserTesting
Companies that use Live Conversation for customer interviews are finding out that they can achieve much more—and spend a lot less.
You'll learn:
- How to easily conduct interviews across the nation without ever leaving your office
- Cut your interview costs by up to 90%
- Reduce the time needed to schedule and recruit interviews by as much as 80%
Get more done for less money, and do it faster. In this webinar, Janelle Estes, UserTesting's VP of Solutions Consulting, will take you through the math and share real-world details on how you can calculate the savings for yourself. We’ll also share stories from customers using Live Conversation showing how it’s helping their businesses today, and give you their tips and tricks on how to get the most from the product.
This case study describes the process we used to design the requirements for a new application that better serves Veterans on the web. Human Centered Design // Ideation // Innovation // Government.
These slides provide an introduction to usability testing. This well-known method in user-centred design is used to improve products, by having participants interact with these products and by measuring their performances and responses.
I presented this topic as a guest lecturer to first-year Psychology students at the University of Twente at February 6th, 2017. Providing examples and best practices from Dutch digital design agency Mirabeau, I explained to them the required steps for the preparation, the moderation, and the analysis of usability tests. Moreover, I highlighted the importance of psychologists’ knowledge, (research) methods and skills for design, which I believe to be invaluable.
Usability testing can help bridge the gap between developers, marketers, and stakeholders. Usability testing lets the design and development teams identify problems before they are coded. The earlier issues are identified and fixed, the less expensive the fixes will be in terms of both staff time and possible impact to the schedule. Usability testing is a great way to help teams prioritize website redesign efforts. In this session, we'll talk about the main types of usability tests and why it's better to usability test before deciding on making changes to the design. By conducting tests early, your team learns what to change. You'll learn what to keep. Usability testing early makes it easier to build the requirements, define the use cases, and even create QA test scripts, because you can drive all those things right off what you saw in the research. It will likely reduce your development costs because you’ll have data to make decisions, instead of driving everything off some strong-willed individual’s opinions of what users need. Pushing your user research as early as possible in the schedule is the best way to get value from your efforts.
Introduction to usability and usability testing as a discipline, followed by how to do guerilla usability testing. Presented at Duke Tech Expo April 13, 2018 with co-author Lauren Hirsh, with content from a prior collaborative presentation of hers.
Slides talk about complete process of usability testing, extensively discusses usability components, phases of usability testing process and significance of designing with empathy
Moderated vs Unmoderated Research: It’s time to say ELMO (Enough, let’s move ...UserZoom
Does this sound familiar? Researchers sitting around a meeting table arguing about which methods to use, especially when it comes to unmoderated remote testing vs moderated? Usually without any empirical data?
In this webinar we'll give you the power of data to say "ELMO!" (Enough, let’s move on!) and end the argument once and for all.
We collected this data by conducting 10 moderated and 10 unmoderated remote sessions across six tasks on Patagonia.com, in order to show how moderated and unmoderated remote studies compare in terms of the number and severity of usability issues surfaced.
Register for this upcoming webinar and discover the theoretical and actual strengths and weaknesses of various user research methods to stop the argument before it even begins.
Prototyping is a great way of developing, communicating and validating design ideas and requirements in a quick and cost-effective manner, when devising a user experience.
This presentation discusses what prototypes are, why they are useful, the various tools that can be used and some basic principles to adopt.
This presentation was delivered by Stephen Denning as part of the User Vision Breakfast Briefing series in 2012.
Live Conversation: Cut your customer interview costs by up to 90%UserTesting
Companies that use Live Conversation for customer interviews are finding out that they can achieve much more—and spend a lot less.
You'll learn:
- How to easily conduct interviews across the nation without ever leaving your office
- Cut your interview costs by up to 90%
- Reduce the time needed to schedule and recruit interviews by as much as 80%
Get more done for less money, and do it faster. In this webinar, Janelle Estes, UserTesting's VP of Solutions Consulting, will take you through the math and share real-world details on how you can calculate the savings for yourself. We’ll also share stories from customers using Live Conversation showing how it’s helping their businesses today, and give you their tips and tricks on how to get the most from the product.
This case study describes the process we used to design the requirements for a new application that better serves Veterans on the web. Human Centered Design // Ideation // Innovation // Government.
There are millions of definitions of UX out there and they are all different. It's because UX is a hybrid of many disciplines.
In this course you will learn the components of the UX process and get a sneak peak on what UX designers do in their daily life.
Designing user experience (ux) for digital productsVijay Morampudi
User experience design isn’t just moving pixels; it’s much bigger than solely the user interface (UI). You should start considering the entire customer experience: the full life-cycle of your customer’s experience across every channel, digital and non-digital. Evaluate every touch point, and redesign each one as necessary to meet your customer’s needs. The theme of this talk is how to define User Experience (UX) for digital products
Key takeaways
• Applying Design Thinking to UX
• From touch points to end-to-end experiences
• User research and Analytics to identify Personas and pain points
• Journey mapping
• Wireframing from lo-fi to hi-fi
• Usability and A/B testing
Satyam Kantamneni, former Managing Director of UX at Citrix, explains how to grow and nurture your UX team to meet business objectives. Based on 15 years experience across Citrix, Paypal, and other companies.
You'll learn:
- When to hire generalists vs. specialists.
- How to drive business outcomes from day 1.
- How to evaluate design culture as you build it.
- How to build a long-term governance framework.
UXPA 2023: The Report is Dead, Long Live the Report! How to Communicate Usabi...UXPA International
The best way to improve products is to have people use them, but researchers struggle to share what they’ve learned in a way that has immediate and long-lasting impact. How do we keep the design process moving while grounding it thoroughly in research? This talk will present evidence for and against reports, and explore characteristics of reports that make them more and less successful at effecting change. We will describe where approaches like debriefs, co-design, and video have succeeded and fallen short. Based on survey data from UX practitioners and experiences in the field, we’ll address these questions: Is it worth it to write a report? Are there quicker, more engaging alternatives? What makes a compelling report? How do we make usability research usable? We’ll offer a framework for choosing the best reporting approach, and share best practices for determining what to communicate, and how.
The Report is Dead, Long Live the Report! How to Communicate UX Research Find...Kathi Kaiser
The best way to improve products is to have people use them, but researchers struggle to share what they’ve learned in a way that has immediate and long-lasting impact. How do we keep the design process moving while grounding it thoroughly in research? This talk will present evidence for and against reports, and explore characteristics of reports that make them more and less successful at effecting change. We will describe where approaches like debriefs, co-design, and video have succeeded and fallen short. Based on interviews and survey data from UX practitioners, as well as our experiences in the field, we’ll address these questions:
Is it worth it to write a report?
Are there quicker, more engaging alternatives?
What makes a compelling report?
How do we make usability research usable?
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The Report is Dead, Long Live the Report ! Communicating Usability Research F...Centralis
The best way to improve products is to have people use them, but UX researchers struggle to share what they’ve learned in a way that has immediate and long-lasting impact. How do we keep the design process moving while grounding it thoroughly in research? This talk presents evidence for and against reports, and explores characteristics of reports that make them more and less successful at effecting change. We describe where approaches like debriefs, co-design, and video have succeeded and fallen short. Based on survey data from UX practitioners and experiences in the field, we address these questions: Is it worth it to write a report? Are there quicker, more engaging alternatives? What makes a compelling report? How do we make usability research usable? We offer a framework for choosing the best reporting approach, and share best practices for determining what to communicate, and how.
Lean Startup. Fluid, optimised, responding dynamically to changes in the product based on customer data to drive value and build their proposition. No bureaucracy, no waste just beauty.
Agile. A system, bloated, ridged and wasteful. Challenging a business to change its perspective on product development and deliver amazing products. While it sounds like Cinderella and the ugly sister both have lessons to learn from one another. They are ultimately searching for an answer to the question ‘How can we learn more quickly what works, and discard what doesn’t to the achieve the ultimate outcome
Presentation agenda:
Agile, Lean and Startup principles and practices
Examples of how it can apply to all projects
Efficiency and effectiveness
Understanding
Building
Systemico Framework
Learning
Value creation
Value mapping
Value stream analysis
Innovation
UI/UX Designer in the year 2020 | Developers Day Nov.19Lena Lekkou
What it's like to be a designer in the current year, what difficulties we all face and what soft skills everyone should invest in the following years so that they become future-proof in their discipline.
Presented at Ark Group Conference on Information Architecture, 30th September 2009 in Sydney.
* User Experience (UX) is more than just the Information Architecture (IA) of a site
* A good UX addresses the useful as well as the usable
* Thus I will discuss why UX should be prioritised over IA
* To create a good UX we need to do research to uncover the goals, attitudes and behaviours of our audience
* This high level approach can then direct lower level design such as the IA
* However getting user involvement at both the UX and IA levels can be challenging, and organisations often need some encouragement from UX/IA practitioners
* Thus I will also discuss prioritising UX within the organisation
a) Created Real time Web application which tracks the sentiment of a unique hashtag in real-time and plots the results in a continuously varying graph.
b) Responsibilities included configuring and setting up a 4-node Hadoop cluster, including the general Hadoop services like MapReduce, Hive, HDFS as well as specialized data consumption services like Apache Flume.
c) The Twitter fire hose stream was set up and was consumed by the Apache Flume service and persisted in the HDFS.
d) Combination of machine learning algorithms like Naïve Bayesian, MaxEnt and SVM Is applied in the consumed tweets to extract the sentiment as positive, negative or neutral.
e) Other lexical analytical methods like Recursive Tensor Neural Networks were also applied for complex and compounded sentences to handle negation, etc.
f) HBase and Hive are then used to query the results periodically and plot the graph using D3.js
g) Other responsibilities also included maintaining the load on the Hadoop cluster such that it may continuously consume new data and plot the results, along with archiving redundant data to conserve the resources.
Source Code: https://github.com/akshaywattal/sentiXchange
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Drawing on the extensive sociological, economic and organisational theories of technology evolution, and the theories of fashion that provide a rich, multi-disciplinary perspectives on the creation and consumption of aesthetic artefacts, this study explores how product categories evolve. It finds that there are several core concepts that are common to the evolution of different product categories. These findings are illustrated through a case study of the evolution of the mobile phone. They aim to promote discussion and further exploration of a complex and under-explored area of design.
Seminar series at the Human Centred Design Institute (HCDI), London
Website: http://hcdi.brunel.ac.uk/
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Anticipated experiences: Early product concept evaluation - Lutz Gegner at HCDI Seminar_june 2013
1. Anticipated experiences: Early product concept
evaluation!
MA Lutz Gegner!
1Department of Design!
School of Art, Design and Architecture!
Aalto University, Finland!
12. The enjoyment comes from various sources like… "!
•! …Autonomy – “I can do what I want, the way I want it”!
Independence, freedom, ideals!
•! …Competence – “I am good in what I do”!
Performance, control, challenge, skills!
•! …Relatedness – “I feel close to the people I care about”!
Family, romance, presence, immediacy, emotional expression!
13. or… "!
•! …Stimulation – “I was experiencing new activities”!
Curiosity, mystery, play, coincidence, novelty!
•! …Popularity – “I have impact on what others do”!
Power, status, recognition, fashion, helping!
•! …Security – “I’m safe from threats and uncertainties”!
Order, calmness, familiarity, routines, relaxation!
…Physical thriving – “I’m healthy and physically active”!
…Meaning – “My activities have a deeper meaning”!
…Competition – “I’m better than others”!
…Collecting – “I’m preserving meaningful objects”!
14. We can think of products as experience enablers…!
17. Anticipated eXperience Evaluation!
Identifying opportunities!
Market/User research!
Understanding opportunities!
Conceptualizing opportunities!
Product concepts!
Realizing opportunities!
Concept Details!
Program planning!
Transition!Fuzzyfrontend!
Program approval!
ConceptGeneration!
Protecting Innovation!
Adapted from Cagan and Vogel 2002!
18. Challenges in early concept evaluation!
•! Abstract nature of concepts!
•! What are the critical issues that need to be discussed? Which are
the relevant questions to ask?!
•! How to engage participants, making evaluation more fun?!
•! How to support participants to talk about their expectations,
experiences, emotions and values?!
•! How to obtain data on perceived use value, that also provides
inspirations and new (surprising) knowledge?!
19. Motivation for a new approach!
•! Abundance of methods for studying users’ experiences with
products but those addressing concept-level products are rare "
(see Vermeeren et al 2010) !
•! Majority of concept evaluations are done by experts!
•! Lack of universally applicable user-evaluation approaches
concerning user experience!
•! Di#culty in understanding peoples references when they make their
evaluations!
•! Challenge of transferring user-data into design recommendations!
20. The AXE approach!
•! AXE stands for Anticipated eXperience Evaluation!
•! AXE is a qualitative method that gives an initial perspective on the
user experience for a product or a service. !
•! It involves singular users in an interview setting. The method builds on
using visual stimuli to make evaluation participants imagine a use
situation and to reveal their attitudes, use practices and valuations.!
•! AXE is both an evaluative method and a method for collecting
inspirations for improving the product concept. !
•! The results connect perceived product attributes with di$erent
dimensions of user experience!
21. The AXE tool!
•! AXE is based on the idea of projective techniques - it makes use of
ambiguous stimuli to help participants express their attitudes,
opinions and beliefs towards the product concept.!
•! AttrakDi$2 (Hassenzahl 2003) served as base for the tool!
•! designed to display semantic di$erentials visually!
•! a tool conceived for evaluation interviews!
•! developed and iterated in several studies !
26. Concept briefing!
•! Overall concept description!
•! Early concept narratives in second person singular form!
•! Illustrations, mock-ups, paper prototypes etc… !
•! All material visible to the participant at any time, to avoid
misunderstanding and as reference!
27. Interview process!
•! Familiarizing participants with evaluation procedure!
•! participants are asked to indicate which of the presented images he/
she more closely associates with the concept in question.!
•! choices serve as a platform for the facilitator to start a conversation
around the concept. (e.g. why the participant associates the concept
more with image A instead of image B)!
•! facilitator asks continuation questions that probe deeper into the
choice and establish a connection between attributes and
consequences!
•! Indication of preference to understand participants evaluation of
concept!
28. Analyzing data!
•! Subsequent to interviews data is transcribed!
•! Partitioned into manageable segments!
•! Each segment should carry a single observation!
•! An observation can be, for instance, an expression of attitude
towards the concept, claim about a function or a comparison
between two attributes.. !
!(p) “This image reminds me of calmness. I don’t think this concept is
very calm. If it didn’t send push notifications, it would be calmer and
I would like it more.” !
31. Summing-up!
•! Experiential aspects of products are elusive, both because they are
di#cult for users to express and they are di#cult for researchers to
interpret. !
•! di#culties can be attributed to the use of language itself and some
to the abstract nature of both concepts and experiences !
•! Using visual stimuli as a starting point for evaluating a concept has
proven itself a very viable option !
•! The analytical framework for AXE was formed through multiple
iterations and extended throughout the process!
•! Analyzed data can be easily communicated to design teams as it
links concrete product features with associated attributes.!
•! Understanding users’ expectations provides rich insights and
inspirations for improving and redirecting product concepts!
32. References:!
•! Cagan, J. and Vogel, C.M. Creating Breakthrough Products: Innovation from
Product Planning to Program Approval. FT Press, 2001.!
•! Roto, V. User Experience from Product Creation Perspective. Towards a UX
Manifesto, (2007), 31.!
•! Hassenzahl, M. and Roto, V. Being and Doing - A perspective on user experience
and its measurement. Interfaces Magazine 72, (2007), 10–12.!
•! Vermeeren, A.P.O.S., Law, E.L.-C., Roto, V., Obrist, M., Hoonhout, J., and
Väänänen-Vainio-Mattila, K. User experience evaluation methods: current state
and development needs. Proceedings of the 6th Nordic Conference on Human-
Computer Interaction: Extending Boundaries, (2010), 521–530.!
•! Hassenzahl, M. The thing and I: understanding the relationship between user and
product. In M.A. Blythe, K. Overbeeke, A.F. Monk and P.C. Wright, eds., Funology:
from usability to enjoyment. Kluwer Academic Publishers, 2003, 31–42.!
•! Gegner, L. and Runonen, M. For What it is Worth: Anticipated eXperience
Evaluation. 8th International Conference on Design and Emotion, Central Saint
Martins University of the Arts London with the Design and Emotion Society (2012).!
33. Comments and questions!
Contact: !
lutz.gegner@aalto.fi!
mikael.runonen@aalto.fi!
My research group:!
http://designresearch.aalto.fi/groups/edg/!