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Stephen Francoeur

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The Mobile Library Ecosystem
Teaching in a Paperless Classroom
Usability Testing Basics
Tools for reference interactions
Innovation at the Reference Desk
ENG 2100 Fall 2009 Heung
Digital Reference Options
Beyond Chat: Digital Reference in Academic Libraries
Social Discovery, Social Access
Social Networking Sites and Reference Services
Francoeur, Stephen. "Assessing Chat Reference. 15 November 2007.