Angela Apuzzo has over 6 years of experience in customer service, event coordination, and restaurant management. She has a proven track record of successfully planning and coordinating private events. Currently pursuing her Associate of Arts in Business with an emphasis on marketing and management from Pikes Peak Community College. Her resume demonstrates strong computer skills, leadership abilities, and attention to detail.

1. Angela Apuzzo
1355 N 25th Street, Colorado Springs, CO, 80904
719-686-3387
angelanapuzzo@gmail.com
CUSTOMER SERVICE PROFESSIONAL AND EVENT COORDINATOR
Profile  More than 6 years’ successful experience in customer service and support with
recognized strengths in leadership, problem-solving and trouble-shooting, sales
staff support, and planning/implementing proactive procedures and systems to
avoid problems in the first place.
 Possess solid computer skills.
 Excellent working knowledge using both Windows and Mac systems; Microsoft
1998-2010 suite, Infogenesis POS, Focus POS, Facebook, Twitter, and multiple
other online media points.
 Ability to train, motivate, and supervise customer service employees.
 Currently enrolled in school with a Business major with emphasis in marketing
and management
 Detail oriented.
Synopsis of Achievements  Successfully coordinated, organized, and budgeted multiple private events
including weddings, graduations, and birthdays.
 Completed multiple communication and computer sciences courses.
 Multiple military leadership awards.
 Created a new training method which led to the overall success of new hires.
Employment The Warehouse Restaurant, Colorado Springs, CO April 2014-
June 2015
Banquet Manager/Event Coordinator
 Work with multipleclients to plan formal and informal events.
 Support business owner in running the restaurant daily, including
opening and closing, counting the daily bank, and overseeing all
activities of employees.
 Quickly and effectively answer any and all questions regarding
even coordination
 Maintain quality control/satisfaction records, constantly seeking
new ways to improve customer service
The Broadmoor Golf Dining Room, Colorado Springs, CO April 2012 -
January 2014
Assistant to Blythe Wade, Lead Hostess, Lead Server
 Take and make reservations, assisting in every guest need.
 Answer Phones, file all paperwork, and attend to most office
work as needed
 Assist in building the weekly FOH schedule
 Assist and serve guests using a five star, five diamond method
 Inventory
 Open and Close the establishment
 Employee of the month June2013
Celebration Conscious Living Store, Colorado Springs, CO
Swing Shift Supervisor
 Open and close store daily, including locking up and storing daily
monies in safe with possession of store keys
 Assist customer in every aspect of their shopping experience
 Maintain security of all cash within store, including daily cash
drops and change requests
 Inventory
 Light office and computer work
Jan. 2010-
July 2011
Education Pikes Peak Community College, Colorado Springs, CO Current
Associate of Arts: Business (Marketing & Management)
References Provided Upon Request