This document is a resume for Alexa M. Storey. It lists her contact information, career focus on being detail-oriented with strong technical and customer service skills. It details her skills in Microsoft Office, leadership, communication, problem solving, CRM/SAP systems, data entry, hiring platforms, and switchboard experience. Her work experience includes positions at Macy's, Sterling Jewelers, Tradesmen International, Summit Advantage LLC, and First Energy Corp in customer service, administrative, and sales roles. She has an education background from Bowling Green State University, University of Toledo studying communications and pre-medicine, and was senior class president at Garfield High School.

1. Alexa M. Storey
1288 Derbydale Rd. Akron, Ohio
44306|alexastorey.as@gmail.com
Cell: 330-785-6528|Home: 330-630-4198
CARREER FOCUS
Detail-oriented employee with strong technical skills. Customer service and Administrative background with
the ability to learn concepts quickly, work well in a team with minimal supervision.
SUMMARY OF SKILLS
 Proficient in Microsoft Office
 Leadership Abilities
 Excellent communication and intrapersonal skills
 Broad analytical and problem-solving skills
 Trained in CRM and SAP functions
 2+ years of Data Entry experience
 iCims hiring platform
 switchboard/high volume call handling
EXPERIENCE
Macy’s
2000 Brittain Rd Akron, Ohio 44310
Sales Associate/AST (Administrative Support) 09/2015- 04/2016
Processing payments via cash, credit or check. Establishing credit and reviewing account preferences
and balance. Creating online orders, and organizing in store pickups. Generating daily production and
sales reviews.
Sterling Jeweler’s via Integrity Staffing

2. 2
1752 Portage Trail Cuyahoga Falls, OH 44223
Account Services and Collections Representative 01/2015 – 04/2015
Maintained up to date and accurate account information, while providing credit services within
respective guidelines, and securing positive rapport with each customer. Maintaining high call volume
via autodialing system.
Tradesmen International via Office Team
9760 Shepard Rd. Macedonia, OH 44056
Administrative Assistant/ Applicant Analyst 04/2014 – 10/2014
Duties included keeping a precise record of available applicants and resumes through a basic phone
screening process and verifying certification prior to recruitment. I also provided basic administrative
support such as, responding to corporate emails, maintaining call value via switchboards and receiving
and forwarding all faxed information. I was also selected to create and update a daily record of recent
employee pay stubs with current contact information.
Summit Advantage, LLC.
3340 W. Market St. Suite C Fairlawn, OH 44333
Customer Care Associate, Tier I and II/ Team Lead 02/2013 – 04/2014
Contractor for First Energy Solutions. Assisted Residential and Commercial customers with basic
account information, contract renegotiations, processed payments, specializing in customer retention
and billing inquiries. Aided in the training of new hires and created a platform for improvement in
office relations.
First Energy, Corp. via Zempleo Inc.
985 Moraga Road, Suite 203 Lafayette, CA 94549
Customer Care Representative 01/2012 – 01/2013
Preformed basic applications for initiating services. Responded to outage and Emergency calls during
severe weather conditions. Processed payments and transfer or termination of residential or
commercial electrical services. Processed payments and reviewed account information while
sustaining call quality and customer satisfaction. One year contract completed.

3. 3
EDUCATION
 Bowling Green State University
Bowling Green, OH 43403
Communications
August 2011 – January 2012
 The University of Toledo
2801 W. Bancroft St. Toledo, Ohio 43606
Pre-Medicine (Biology)
August 2010 – May 2011
 Garfield High School
435 N Firestone Blvd. Akron, OH 44301
Diploma received June 2010
Advanced Placement, Honors
Senior Class President, 2010