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ALI JALILI
1001 ‐ 2012 Fullerton Avenue, North Vancouver, BC V7P 3E3
778‐960‐8266 alijalili.ca@gmail.com
http://ca.linkedin.com/in/alijalili/
OBJECTIVE: A position as a Client Service Representative
HIGHLIGHTS OF QUALIFICATIONS
 Retail sales and customer service experience, including handling cash and credit transactions
 Provide excellent and genuine customer service experience; recognized as a Customer Service All‐
Star in 2015 and promoted to supervisory position
 Strong interpersonal and communication skills, backed by emotional intelligence, in English and Farsi
 Effective in dealing with all types of clients to ensure understanding and satisfaction
 Eager to learn new skills, self‐motivated, organized, and responsible
 Collaborative and enthusiastic, with a positive influence among colleagues and clients
 Ability to liaise and coordinate effectively with internal and external partners in accordance with the
organization’s mission
 Unique talent for making people feel important, gaining trust and loyalty, and ensuring repeat
business
 Strong organizational skills with a reliable work ethic and demonstrated ability to make decisions,
solve problems, and work under pressure
 Flexible and adaptable with diverse situations, target‐driven environments, requirements of the job,
and hours of work
 Accurate with processing paperwork, billing, invoicing, and developing reports
 Substantial mathematical and IT ability as well as proficient in computer skills; Microsoft Office
(ICDL), MSP, AutoCAD, Photoshop, information system database and trouble shooting
EMPLOYMENT HISTORY
Front‐End Supervisor / Head Cashier
The Home Depot of Canada Inc., Vancouver, BC September 2015 – Present
 Monitored, directed, and prioritized all store front end activities in a fast paced high volume traffic
retail environment. Provided training/coaching, daily observations and monthly performance reviews.
Maintained and improved store security and safety concerns as well as performing excellent customer
service.
Cashier Associate
The Home Depot of Canada Inc., Vancouver, BC March 2015 – September 2015
 Demonstrated Customer FIRST behaviours consistently, handled all cash and credit transactions,
followed all front end, loss prevention, and safety policies/procedures, contributed to lot operations
and assisted customers.
Business Development Manager / Oil and Gas
Newway Advisory Pte. Ltd., Vancouver branch, BC March 2015 – September 2015
 Analyzed business opportunities in the regional oil and gas industry/market through extensive
research and monitoring of the oil and gas price correlation and determining the price gap and
performing break‐even analysis.

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ALI JALILI 778‐960‐8266 alijalili.ca@gmail.com
EDUCATION / PROFESSIONAL DEVELOPMENT
MBA (Executive Management), In‐Service Program
Petroleum University of Technology, Tehran, Iran
2012
Master’s degree in Geology (Stratigraphy & Paleontology)
Shahid Beheshti University, Tehran, Iran / Evaluated and Approved by BCIT
1999
Bachelor of Science in Geology
Isfahan University, Esfahan, Iran / Evaluated and Approved by BCIT
1994
SKILLS DEVELOPMENT / TRAINING ACTIVITIES:
 Leading the Front End, The Home Depot of Canada Inc. 2016
 Customer Services SOP, The Home Depot of Canada Inc. 2016
 Canadian Business Essentials Certified Workshop, MOSAIC 2015
 Communication to Succeed Certified Workshop, MOSAIC 2015
 Corporate Compliance & Ethics, The Home Depot of Canada Inc. 2015
 Canada Anti‐Spam Law, The Home Depot of Canada Inc. 2015
 Cashier College, The Home Depot of Canada Inc. 2015
 Front End Shrink & Profit, The Home Depot of Canada Inc. 2015
 Workplace Harassment & Discrimination, The Home Depot of Canada Inc. 2015
 Health and Safety, The Home Depot of Canada Inc. 2015
 Sales and Customer Service, The Home Depot of Canada Inc. 2015
References are available upon request