Danielle Gonzalez is seeking a new career opportunity and provides a resume highlighting over 7 years of experience in sales and customer service roles. She has exceptional communication and grooming skills from her past role as a Pet Stylist at PetSmart where she scheduled appointments, groomed animals, and ensured customer satisfaction. Prior to that, she was a Head Cashier at Forever 21 where she demonstrated the ability to work under pressure, handle cash transactions, and train new employees. Gonzalez has a Bachelor's degree in Psychology from Cal Poly Pomona and is organized, punctual, and praised for her positive energy and customer service skills.

1. Danielle Gonzalez
21510 Chirping Sparrow Road
Diamond Bar, CA, 91765
Email: Danigonzalez01@aol.com
Cell: (909)569-8490 LinkedIn: http://www.linkedin.com/pub/danielle-gonzalez/4b/18b/386
Summary of Qualifications
 Over 7 years of experience in sales
 Great ability to communicate effectively with clients
 Exceptional knowledge and ability to apply a range of grooming techniques, methods, and
procedures.
 Ability to organize and prioritize heavy workloads in order to meet promised deadlines
 Established and maintained good quality working relationships with customers and clients
 Experienced in working with and managing groups/teams to achieve a common goal
 Superior written and oral communication skills
 Commended for professional and friendly communication skills
 Established and maintained good working relationships with coworkers and superiors
 Creative, and self-motivated individual who is looking to offer help to a company with unlimited
growth and earning potential
Highlights
 Punctual with a professional demeanor
 Listening and communication skills
 Computer skills in Word and Excel
 Organized and productive
 Enthusiastic and positive energy
 Exceptional customer service skills as demonstrated by receiving employee of the month
Experience
Pet Stylist
PetSmart, City of Industry, CA August 2008 to June 2015
 Schedule appointments and record owner information
 Select appropriate shampoos and conditioners for different skin and coat types
 Bathe, cut, comb, style and blow dry dogs’ coats
 Trim dogs nails and clean dog’s ears
 Ensure safety for pets by following all policies and procedures
 Demonstrate superior customer service skills when communicating with pet parents either in person
or over the phone
 Resolve customers questions and concerns
 Earn commission consistently for above average sales
Head Cashier
Forever 21, Brea, CA June 2007 to July 2008
 Opened and closed cash registers by counting money, separating charge slips,
balancing cash drawers, and making deposits.
 Trained new employees on the sales floor and on how to use the POS system
 Demonstrated the ability to work under pressure during peak times and holiday season
 Answered phones and assisted customers with friendly service
 Resolved customer's questions and concerns
 Praised by management for consistent sales and teamwork
Education

2. Cal Poly Pomona Pomona, CA B.A. Psychology, Graduated June 2012
Diamond Bar High School Diamond Bar, CA Graduated June 2007