Brittany Jones is a results-driven hospitality professional with 7 years of experience in resort management. She holds a Bachelor's degree in Resort and Hospitality Management from Killington School of Resort Management. Jones is currently the Assistant Front Office Manager at The Lodge at Vail, where she has received two promotions in under two years. She is proficient in reservation systems and customer service and is looking to join an events coordination team.

1. Brittany Jones
BrittJones115@yahoo.com  PO Box 6475 Vail, CO 81658 848-469-6491
Objectives
Results driven, enthusiastic individual cultivating a progressive career in the Hospitality Industry.
Resort Management graduate with 7 years’ experience delivering beyond exceptional service with
each guest interaction. Dependable and swift in the workplace, able to create a strong sense of
teamwork and extremely versatile in any work environment. Looking to join a team of professionals
in Events Coordination with similar perseverance and work ethic.
Education
Killington School of Resort Management
June 2014 Bachelors of Science Degree – Resort and Hospitality Management
Experience
The Lodge at Vail | Vail, CO
Assistant Front Office Manager November 2014 – Current
 Experienced in all aspects of front office operation including reservations,check-in and out
etiquette, problem resolution and customer service using Brand Standards.
 Hired and Managed seasonal teams of 5-9 employees, direct reporter for all employees, created
weekly schedules, managed team expectations and ensured a positiveand energetic work
environment
 Received 2 promotions in under 2 years, an increasein salary and expanded responsibilities
within thedepartment
 Built FD / Concierge handbook and thoroughly trained all seasonal employees; achieved quality
results by leading agents through communication and empowerment.
 Executed excellent interdepartmental communication,kept all info and documents immaculately
organized
 Achieved and exceeded guest satisfaction goals,demonstrated through fulfillment surveys
 Helped to uphold the prestigious reputation of the property as one of the top resorts in Vail
Killington Grand Hotel | Killington, VT
Front Desk Agent October 2011 – June 2014
 Highly Proficient in Springer Miller & RTP Reservation Systems
 Quick and efficient when answering phone calls and questions regarding the hotel & resort’s
amenities,operations and surroundingattraction
 Professional communication skills;verbal & written includingsome Spanish
 Ensured discreet and superior customer service for high-profile arrivals
Birch Ridge Inn | Killington, VT
Fine Dining Server & Innkeepers Assistant November 2012 – May 2013
 Worked directly with Chef & Sous Chef in a small yet fast-paced kitchen
 Expanded knowledge of fine wines and trained on professional wine service
 Increased profits through meal and wine pairingrecommendations
 Recalled specials verbally toeach guest, with extensiveknowledge of meal preparation process
 Assisted with guest arrivals & departures, delivering pristine customer service with each
interaction
** References available upon request **