Chandra Balducci seeks a fulfilling position within a stable company. She has over 15 years of experience in hospitality, including positions as a server, bartender, trainer, catering manager, and sales manager. She has a strong work ethic and excellent customer service skills. Balducci has an Associate's Degree in hotel and restaurant management and is proficient in Microsoft Office, certified in alcohol service and CPR/AED.

1. Chandra D. Balducci
7075 White Bluff Drive
Tega Cay, SC
704.689.7196
Balduccis08@gmail.com
Objective:
To obtain a fulfillingposition within a stablecompany who values its employee’s as much as I valuebeing a part of their team.
Education:
Pennsylvania Culinary School of Hotel and Restaurant Management
Associates Degree in Specialized Technology October, 2001
Presidents List GPA: 3.58
Professional Experience:
Carolina Golf Club Charlotte, NC
Server/Bartender/Trainer May 2013 to Present
 Self-starter, responsiblefor the day’s setup and execution of 100+ members and guest’s daily
 Strategically plan and preparebanquets to meet our member’s full expectations
 Prepare banquet details usingMicrosoftWord and Excel
 Maintainingdetailed files of events held by the members and guests
 Followup with in days to ensure member satisfaction
 Create special experiences on a daily basisfor members to enhance our level of service
 Responsiblefor sanitation,cleanlinessand daily sidework to ensure down time is productive
 Daily collaboration with the Executive Chef to express member feedback as well as daily specials
 Train my colleagues and newly hired employees about the club’s Standard OperatingProcedures
Double Tree Hotel Charlotte, NC
Catering and Sales Manager July 2006 to December 2007
 Start and maintain clientfiles based on their needs and changes throughout the planningprocess
 Maintained files with all detailsof clientmeetings and events
 Promptly sendingThank you letters to each clientafter events usingMicrosoftWord
 Followed up with in days of event to ensure client satisfaction
 Gain new clients as well as workingwith existingclienteleto ensure event satisfaction
 Planned SMERF and corporateevents up to 100 people
 Total control of the planningand execution of cateringfunctions
 Weekly meetings with department leaders to discuss events for the hotel
 Daily meetings with the food and beverage department leaders to ensure proper event execution
 Trained other employees on the Delphi-BEO system and process
 Worked with all department employees to ensure maximum event flow
 Met and exceeded monthly and quarterly goals setby the hotel
 Maintained an expense report for my travel and accommodation’s

2. Verizon Information Services Monroeville,PA
Telephone Sales Representative July 2005 to February 2006
 Call existingand non-existingadvertisersfor the purpose of sellingadvertising
 Thoroughly prepare existingadvertisers accounts usinga variety of sales aids
 Responsiblefor meeting and exceeding aggressivesales quotas
 Promptly and efficiently work with customer to meet directory deadlines
 Maintaininga steady work flowwhile stayingorganized
The Holiday Inn Select Pittsburgh-South Pittsburgh, PA
Sales and Catering Manager December 2004 to May 2005
 Gain new clientele for up and coming hotel property
 Plan SMERF and corporate event for up to 220 people alongwith detailingthe event
 Prepare for daily cold calls to businesses in the area averaging 10-15 per day
 Maintain a steady sales reportreflecting sales calls,sales and goals weekly
 Book sleeping rooms for corporate events and SMERF event
Westin Convention Center Hotel Pittsburgh Pittsburgh, PA
Sales Assistant April 2003 to December 2004
 Promptly and professionally assistpotential and existingclients if the Sales Manager was not available
 Workingclosely with 6 Sales Managers to help them meet their 1 million dollargoals
 Providea positiveattitude and a comfortableworking atmosphere
 Complete daily tasks efficiently and with urgency
 Work with the Area Director of Sales and Marketing on advertisingand promotions
 Prepare the Area Director of Sales and Marketing’s expense reports and travel accommodation’s
 Eager and willingto learn and set personal goals to be met
 Organized and assembled monthly budget meeting booklets
 Answered phones and started the process of clientbooking needs
 Made copies,faxed, ensured outward shipments were timely and prepared sales packets
 Assisted all 6 Sales Managers with filing,organizingand updatingclientfiles.
Westin Convention Center Hotel Pittsburgh Pittsburgh, PA
Front Desk Agent April 2002 to April 2003
 Demonstrate a sense of urgency whileperforming tasks
 Attentively assistguestwith their accommodations and needs on a continual basis
 Consistently achievea high level of work ethic and professional attitude
 Respectively focus on open communication between managers and co-workers
 Promptly respond to guest concerns resultingin management appreciation
Personal Accomplishments | Certifications:
 Volunteer at Tega Cay Elementary School since2013
 Trained in Delphi, Fidelio and TLGO Client systems
 Proficientin MicrosoftWord,Excel, PowerPoint and Outlook
 Typing 50 wpm
 Received ShiningStar Award for excellent customer service
 TIPS Certified, North CarolinaState
 CPR/AED Certified