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Veronica Sanchez
1304 W. Sheley Rd., Independence, MO 64052
(816)982-1312
vsanchez1121@gmail.com
CUSTOMER SERVICE PROFESSIONAL
Profile  More than 10 years’ successful experience in customer service and support with
recognized strengths in account maintenance, problem-solving and trouble-
shooting, and planning/implementing proactive procedures and systems to
avoid problems in the first place
 A small team leader and trainer with proven team building, leadership and
communications skills
 Work well without supervision and possess the ability to prioritize and remain
focused on the essence of an issue
 Possess solid computer skills
 Excellent working knowledge using Microsoft Excel, WordPerfect, Microsoft
Word.
 Ability to train, motivate, and supervise customer service employees
 Certified notary
 Bilingual; English, Spanish
Employment Metcalf Bank, Blue Springs, MO 2005-2012
Customer Service Representative
 Generated new business through presentation of bank products
to customer and follow-up
 Quickly and effectively solve customer challenges.
 Maintain quality control/satisfaction records, constantly seeking
new ways to improve customer service.
 Dealt efficiently with questions and queries from customers
 Developed and maintained positive personal relationships with
many customers
• Customer service of the year 2007
 Multiple awards and recognition for excellent customer service
( available upon request)
United Consumers Credit Union, Independence, MO 2000 - 2003
Teller
 Proven record of maintaining, verifying, balancing allocated cash
drawer, including proper trial balancing all through the day
 Balance cash drawers
 Cross-sell bank products and services
 Transfer funds and accept loan payments
 Examine checks for endorsements
Education William Chrisman High School, Independence, MO 2000
High School Diploma
References Furnished Upon Request

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VERONICA

  • 1. Veronica Sanchez 1304 W. Sheley Rd., Independence, MO 64052 (816)982-1312 vsanchez1121@gmail.com CUSTOMER SERVICE PROFESSIONAL Profile  More than 10 years’ successful experience in customer service and support with recognized strengths in account maintenance, problem-solving and trouble- shooting, and planning/implementing proactive procedures and systems to avoid problems in the first place  A small team leader and trainer with proven team building, leadership and communications skills  Work well without supervision and possess the ability to prioritize and remain focused on the essence of an issue  Possess solid computer skills  Excellent working knowledge using Microsoft Excel, WordPerfect, Microsoft Word.  Ability to train, motivate, and supervise customer service employees  Certified notary  Bilingual; English, Spanish Employment Metcalf Bank, Blue Springs, MO 2005-2012 Customer Service Representative  Generated new business through presentation of bank products to customer and follow-up  Quickly and effectively solve customer challenges.  Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service.  Dealt efficiently with questions and queries from customers  Developed and maintained positive personal relationships with many customers • Customer service of the year 2007  Multiple awards and recognition for excellent customer service ( available upon request) United Consumers Credit Union, Independence, MO 2000 - 2003 Teller  Proven record of maintaining, verifying, balancing allocated cash drawer, including proper trial balancing all through the day  Balance cash drawers  Cross-sell bank products and services  Transfer funds and accept loan payments  Examine checks for endorsements Education William Chrisman High School, Independence, MO 2000 High School Diploma References Furnished Upon Request